디지털융복합연구 (Journal of Digital Convergence)

  • 제16권9호
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  • Pages.465-475
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  • 2018
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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영유아 교사의 감정노동이 이직의도에 미치는 영향 : 직무스트레스의 매개효과

Emotional Labor of Infant Teachers Contributed to The Turnover Intention ; The Mediating Effect of Job Stress

  • 허윤석 (고려대학교 대학원 사회복지학과)
  • 투고 : 2018.06.26
  • 심사 : 2018.09.20
  • 발행 : 2018.09.28
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초록

본 연구는 영유아 교사의 감정 노동 및 직무스트레스가 이직의도에 미치는 영향을 파악하기 위해 수행되었다. 연구목적을 달성하기 위해 전국 유치원 및 어린이집의 현직 교사를 대상으로 설문조사를 실시하였고 상관분석과 매개분석을 적용하였다. 분석결과는 감정노동은 직무스트레스와 이직의도에 정적 상관관계가 성립됨을 보여 주었다. 또한, 직무스트레스가 이직의도에 있어서도 정적 상관관계가 성립 되었으며 직무스트레스는 감정노동과 이직의도 간의 관계를 부분매개 함을 확인하였다. 본 연구에서 영유아 교사의 직무수행 환경으로 인해 감정노동이 부득이한 상황임을 감안 할 때 감정노동과 이직의도 사이를 부분 매개하는 직무스트레스를 줄이는 현실적인 방안으로, 교육행정업무 간소화 및 교육정책의 지속적 운영, 교사 권위 향상을 위한 홍보, 급여의 현실화를 제시하였다. 본 연구에서 제시한 방안은 영유아 교사의 근무 환경과 근무 동기를 강화시킴으로서 결과적으로 이직율을 감소시키고 궁극적으로, 영유아 교육의 질 향상에 기여할 것으로 기대할 수 있다. 향후 논의는 지금까지 주류를 이루어 왔던 양적관점의 표면적 논의와 함께, 영유아 교사 개인이 경험하는 스트레스, 이직의도, 감정노동 전반에 걸친 다양한 경험의 세계를 질적관점에서 심층적으로 이해하고자 하는 노력이 동반될 필요가 있다.

This study aims to confirm whether both the emotional labour and job stress contribute to the turnover intention of infant teacher. The correlation analysis and parametric analysis were sequentially performed for our study. Analyzed results showed that the emotional labour was related to the job stress and turnover. Also, a statistical significance between the job stress and turnover intention was observed. Besides, the job stress partially mediated the relation between the emotional labour and turnover intention. Nsidering that the emotional labor of teacher caring or lived with infants occurred inevitably, our study proposed three approaches to reduce the job stress that partially mediated relation between the emotional labour and turnover intention. Generally, the infant teacher with excellent qualification produced the good education. Therefore, we suggested that the it was necessary that a work environment had been improved and working motivation was ameliorated to employ the infant teacher with excellent qualification.

키워드

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