Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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A User Experience Study In Blockchain Based Social Platform -Focused on a Steemit-

블록체인 기반 소셜 플랫폼 사용자 경험 연구 -스팀잇을 중심으로-

  • Han, Sang-Wook (Dept. of Digital Media Design, Hongik University, International Design School for Advanced Studies) ;
  • Kim, Seung-In (Digital Media Design, Hongik University, International Design School for Advanced Studies)
  • 한상욱 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원)
  • Received : 2018.06.08
  • Accepted : 2018.08.20
  • Published : 2018.08.28
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Abstract

The purpose of this study is to analyze the user experience and suggest the necessary improvements, in the blockchain based social platform Steemit. First, I investigated what is the blockchain and the characteristic of social platforms based on blockchain system. The honeycomb model was used to investigate and analyze the Steemit user experience, and the quantitative and qualitative data were analyzed through questionnaires and in-depth interviews. As a result of the research, the voting function, which is core function of the service in use, has high usefulness. Improvements suggestion that the editing tools and the abuse of voting function should be improved. I hope that this study will be used as a basic research material to improve the user experience of blockchain based social platforms.

이 연구는 블록체인 기반 소셜 플랫폼 중 국내 사용자가 활발히 사용하는 스팀잇(Steemit)을 중심으로 그 사용자 경험을 분석하고, 필요한 개선사항을 제언하는 것에 목적이 있다. 먼저 블록체인과 블록체인 기반 소셜 플랫폼의 특징을 조사하였다. 스팀잇 사용자 경험을 조사 분석하기 위해 허니콤 모형을 이용하였으며, 이를 바탕으로 설문조사와 심층 인터뷰를 통해 정량적 데이터와 정성적 데이터를 분석하였다. 연구결과, 스팀잇은 사용과정에서 서비스의 핵심 기능이라고 할 수 있는 보팅 기능이 높은 유용성을 가지고 있는 것을 알 수 있었다. 개선점으로 콘텐츠를 생성하는데 사용하는 편집 도구와 보팅 기능 남용의 개선이 필요하다는 것을 제언하였다. 이 연구를 통해 블록체인 기반 소셜 플랫폼의 사용자 경험을 개선하는 데 기초 연구 자료로 활용되길 바란다.

Keywords

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