한국비블리아학회지 (Journal of the Korean BIBLIA Society for library and Information Science)

한국비블리아학회 (Korean Biblia Society for Library and Information Science)
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공공도서관 사서의 감정노동이 조직몰입과 직무만족에 미치는 영향

The Influence of Emotional Labor on Organizational Commitment and Job Satisfaction of Librarians Working at Public Libraries

  • 조찬식 (동덕여자대학교 문헌정보학과)
  • 투고 : 2018.05.24
  • 심사 : 2018.06.26
  • 발행 : 2018.06.30
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초록

공공도서관에서 공중에게 도서관서비스를 제공하는 사서는 감정노동의 종사자라 할 수 있다. 그리고 공공도서관 사서의 감정노동은 종사자의 감정과 조직에서 요구하는 감정 간의 차이로 인하여 지각하게 되는 스트레스를 구성하게 되어, 조직몰입이나 직무만족 등의 조직유효성에 영향을 미치게 된다. 이에 본 연구는 공공도서관 사서의 감정노동이 직무몰입과 직무만족에 미치는 영향에 대해서 살펴보고자 한다. 이를 위하여 문헌조사를 통한 공공도서관 사서와 감정노동과의 개념적 배경을 바탕으로, 공공도서관 사서의 조직몰입과 조직만족 대한 이론적 근거를 마련하였다. 그리고 본 연구는 수도권소재 33개 공공도서관에 근무하는 238명의 사서를 대상으로 설문조사를 실시하여, 조사된 설문내용은 SPSS20 통계패키지를 이용한 통계분석으로 처리하여 각 변인간의 관계를 분석하였다. 그리고 이러한 분석결과를 바탕으로 공공도서관 사서의 감정노동이 공공도서관 사서의 조직몰입과 조직만족에 미치는 영향에 대한 토론을 전개하였다.

Librarians, who provide the public with library services at public libraries, are employees whose jobs are often require emotional labor. The emotional labor of librarians working at public libraries can result in stresses caused by the discrepancy between the library's emotional requirements and the librarian's personal emotions, which may influence organizational effectiveness, such as organizational commitment and job satisfaction. In that, this study intends to examine the influence of emotional labor on the organizational commitment and job satisfaction of librarians working at public libraries. To do so, based upon the conceptual underpinning through literature reviews of librarians working at public libraries and emotional labor, this study constructs a theoretical framework of organizational commitment and job satisfaction of librarians. Using a questionnaire survey method, this study surveys 238 public library staff from 33 public libraries in the Seoul metropolitan area, statistically examines the response through the SPSS20 statistical package, and analyzes the relationship between and among the variables. Based on the analysis, discussion on the influence of the emotional labor on organizational commitment and job satisfaction of librarians working at public libraries follows.

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