DOI QR코드

DOI QR Code

A Study on the Influence of Servant Leadership on Change-Oriented Behaviors and Job Exhaustion with Trust toward Supervisor as a Mediator: Moderating Effects of Organizational Support

서번트 리더십이 상사에 대한 신뢰를 매개로 변화지향행동과 직무소진에 미치는 영향에 관한 연구: 조직지원의 조절효과

  • Received : 2018.05.31
  • Accepted : 2018.06.19
  • Published : 2018.06.30

Abstract

In a changing environment of parallel management, members must respond more flexibly to customers and have the maximum service spirit, which makes servant leadership more important than the existing leadership style. This study will examine the impact of servant leadership on trust toward supervisor and the impact of trust toward supervisor on change-oriented behaviors and job exhaustion. Finally, this study will also analyze the moderating effect of organizational support in the relationship between servant leadership and trust toward supervisor. A survey questionnaire was conducted on nurses in university hospitals and general hospitals located in Busan. First, growth support, community building, and stewardship among servant leadership had a positively significant influence on trust toward supervisor but did not significantly influenced vision suggestion. Second, trust toward supervisor had a positively significant influence on change-oriented behaviors. Third, trust toward supervisor had a negatively significant influence on job exhaustion. Fourth, the interaction effect between the independent variable stewardship and moderating variable organizational support was significant on the dependent variable trust toward supervisor, but interaction effect between the independent variables that were vision suggestion, growth building, and community building and moderating variable organizational support was not significant.

변화하는 병원경영의 환경에서는 고객에 보다 유연하게 대처하며 구성원들은 최대한의 서비스정신을 지녀야 하는데 이를 위해서는 기존의 리더십 스타일보다는 서번트 리더십이 더욱 중요하다고 볼 수 있다. 이에 본 연구에서는 서번트 리더십이 상사에 대한 신뢰에 미치는 영향을 살펴보고 상사에 대한 신뢰가 변화지향행동과 직무소진에 미치는 영향을 살펴보고자 한다. 또한 서번트 리더십과 상사에 대한 신뢰 간의 관계에서 조직지원의 조절효과를 살펴보고자 한다. 부산에 소재한 대학병원 및 종합병원의 간호사들을 대상으로 설문조사를 실시하였다. 첫째, 서번트 리더십 중 성장지원, 공동체형성, 청지기정신은 상사에 대한 신뢰에 정(+)의 유의한 영향을 미치나 비전제시는 유의한 영향을 미치지 않았다. 둘째, 상사에 대한 신뢰는 변화지향행동(적응적 행동, 주도적 행동)에 정(+)의 유의한 영향을 미치며 셋째, 상사에 대한 신뢰는 직무소진에 부(-)의 유의한 영향을 미치는 것으로 나타났다. 넷째, 종속변수인 상사에 대한 신뢰에 대해서, 독립변수인 청지기정신과 조절변수인 조직지원의 상호작용효과는 유의한 것으로 나타났으나 독립변수인 비전제시, 성장지원, 공동체형성과 조절변수인 조직지원의 상호작용효과는 유의하지 않은 것으로 나타났다.

Keywords

References

  1. Jo, Y. S., Choi, Y. D. and Lee, D. S., “Social Exchange Relationship in Organizations and Change-Oriented Behavior: The Mediating Role of Psychological Capital,” Korean Journal of Management, Vol. 24, No. 1, pp. 147-174, 2016.
  2. Grant, A. M. and Ashford, S. J., "The Dynamics of Proactivity at Work," Research in Organizational Behavior, Vol. 28, pp. 3-34, 2008. https://doi.org/10.1016/j.riob.2008.04.002
  3. Strauss, K., Griffin, M. A., Parker, S. K. and Mason, C. M., “Building and Sustaining Proactive Behaviors: The Role of Adaptivity and Job Satisfaction,” Journal of Business and Psychology, Vol. 30, No. 1, pp. 63-72, 2015. https://doi.org/10.1007/s10869-013-9334-5
  4. Maslach, C. and Jackson, S. E., "The Measurement of Experience Burn out," Journal of Occupational Behavior, Vol. 2, pp. 99-113, 1981. https://doi.org/10.1002/job.4030020205
  5. Greenleaf, R. K., The Servant as Leader, Indianapolis: The Robert K. Greenleaf Center, 1970.
  6. Bae, S. W., Yun, Y. S. and Han, N. Y., “A Study on the Effects of the Perception of Servant Leadership on Turnover Intention, Recommendation Intention, and Customer Orientation via Trust in the Leader and Affective Commitment: Focused on the Hotel Industry,” Journal of Organization and Management, Vol. 33, No. 2, pp. 1-28, 2009.
  7. Spears, L. C., Insights on Leadership: Service, Stewardship, Spirit, and Servant-Leadership, John Wiley and Sons, Inc., 1995.
  8. Sims, B. J., Servanthood: Leadership for the Group Effectiveness, The Wharton School, University of Pennsylvania, 1997.
  9. Levering, R., A Great Place to Work: What Makes Some Employers so Good(and Most so Bad). San Francisco: A Great Place to Work Institute, 2000.
  10. Lee, K. E., Trust and Servant Leadership, ltech, 2006.
  11. Daft, R. L., The Leadership Experience, Mason, Ohio: Thomson South-Western, 174, 2008.
  12. Kim, Y. H., Servant Leadership and Organizational Commitment: The Roles of Empowerment and Trust in Leader, Yeungnam University Doctoral thesis, 2010.
  13. Sin, S. H., A Study on the Influence of Servant Leadership on the Job Attitude of Employees: Focusing on the Moderating Effect of the Emotional Intelligence and the Managerial Competency of the Leader, Kyunghee University Doctoral thesis, 2011.
  14. Yang, J. W., The Impact on an Employee's Satisfaction and Commitment by the Servant Leadership of Supervisor Instructor, Hanyang University Master Thesis, 2011.
  15. Russell, R. F., “The Role of Values in Servant Leadership,” Leadership & Organization Development Journal, Vol. 22, No. 2, pp. 76-84, 2000. https://doi.org/10.1108/01437730110382631
  16. Farling, M. L., Stone, A. G. and Winston, B. E., “Servant Leadership: Setting the Stage for Empirical Research,” The Journal of leadership Studies, Vol. 5, No. 3, pp. 149-168, 1999. https://doi.org/10.1177/107179199900500417
  17. Jung, H. B., A Study on the Influence of Servant Leadership on Creative Behavior Organizational Citizenship Behavior and Organizational Commitment, Myongji University Doctoral thesis, 2010.
  18. Joseph, E. E. and Winston, B. E., “A Correlation of Leadership: Leader Trust, and Organizational Trust,” Leadership & Organization Development Journal, Vol. 26, No. 1, pp. 6-22, 2005. https://doi.org/10.1108/01437730510575552
  19. Dannhauser, Z. and Boshoff, A. B., The Relationships between Servant Leadership, Trust, Team Commitment and Demographic Variables, Paper presented at the 2006 meeting of the Servant Leadership Research Roundtable, Virginia Beach, VA, 2006.
  20. Jung, S. H., The Effects of the Characteristics of Servant Leadership on Employee Performance, Cheongju University Doctoral thesis, 2007.
  21. Bae, E. C., A Study on the Effect of Servant Leadership to Trust in Leader on Organizational Commitment, Seoul National University of Science and Technology, Master Thesis, 2007.
  22. Yun, C. W., The Effects of Servant Leadership on Job Attitude and Job Performance in Hospitals, Dong-Eui University Doctoral thesis, 2009.
  23. Griffin, M. A., Neal, A. and Parker, S. K., “A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts,” Academy of Management Journal, Vol. 50, No. 2, pp. 327-347, 2007. https://doi.org/10.5465/amj.2007.24634438
  24. Griffin, M., Parker, S. and Mason, C., "Leader Vision and the Development of Adaptive and Proactive Performance: A Longitudinal Study," Journal of Applied Psychology, Vol. 95, pp. 174-182, 2010. https://doi.org/10.1037/a0017263
  25. Lee, M. H., The Effect of Authentic Leadership on Change-Oriented Organizational Citizenship Behavior: The Meditator Effects of Psychological Capital and Job Engagement, Chosun University Doctoral thesis, 2014.
  26. Baek, S. J., The Structural Relationship among Job Crafting, Work Engagement and Change-Oriented Behavior, Chung-ang University Doctoral thesis, 2016.
  27. Lee, S. H., The Impact of Authentic Leadership on Commitment to Organizational Change and Change-Oriented Behavior and the Mediating Effect of Positive Psychological Capital, Korea University Master Thesis, 2017.
  28. Liping Gao, Onne Janssen, Kan Shi, "Leader Trust and Employee Voice: The Moderating Role of Empowering Leader Behaviors," The Leadership Quarterly, Vol. 22, pp. 787-798, 2011. https://doi.org/10.1016/j.leaqua.2011.05.015
  29. Freudenberger, H. J., “Staff Burnout,” Journal of Social Issues, Vol. 30, No. 1, pp. 159-165, 1974. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x
  30. Maslach, C. and Jackson, S. E., Maslach Burnout Inventory Manual(2nd ed), Palo Alto, CA: Consulting Psychologists Press, 1986.
  31. Maslach, C., Jackson, S. E. and Leiter, M. P., The Maslach Burnout Inventory(3nd ed), Palo Alto, CA: Consulting Psychologists Press, 1996.
  32. Maslach, C., Schaufeli, W. B. and Leiter, M. P., "Job Burnout," Annual Review of Psychology, Vol. 52, pp. 397-422, 2001. https://doi.org/10.1146/annurev.psych.52.1.397
  33. Beccerra, M. and Gupta, A. K., “Trust within the Organization: Integrating the Trust Literature with Agency Theory and Transaction Costs Economics,” Public Administration Quarterly, Vol. 23, No. 2, pp. 177-203, 1999.
  34. Konovsky, M. A. and Pugh, S. D., “Citizenship Behavior and Social Exchange,” Academy of Management Journal, Vol. 37, No. 3, pp. 656-669, 1994.
  35. McAllister, D. J., “Affect-and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations,” Academy of Management Journal, Vol. 38, No. 1, pp. 24-59, 1995.
  36. Hackman, J. R. and Oldham, G. R., "Motivation through the Design of Work: Test of a Theory," Organizational Behavior and Human Performance, Vol. 16, pp. 250-279, 1976. https://doi.org/10.1016/0030-5073(76)90016-7
  37. Hackman, J. R. and Oldham, G. R., Work Redesign, Reading. MA: Addison-Wesley, 1980.
  38. Mayer, B. T., Barton, M. E. and Ganster, D. C., An Exploration of the Moderating Effect of Age on Job Stressor-Employee Strain Relationships, In D. Gambetta (Ed.), Handbook on job stress [Special Issue], Journal of Social Behavior and Personality, Vol. 6, No. 7, pp. 289-308, 1991.
  39. Babin, B. J. and Boles, J. S., "The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance, and Job Satisfaction," Journal of Retailing, Vol. 72, pp. 57-75, 1996. https://doi.org/10.1016/S0022-4359(96)90005-6
  40. Yoon, I. S., Nam, M. H. and Lee, H. R., “The Effect of the Trust in Superior of Family Restaurants Employees on Organizational Commitment: Focusing on the Mediating Effect of Group Cohesiveness,” Journal of Foodservice Management, Vol. 18, No. 5, pp. 59-82, 2015.
  41. Seo, Y. P., The Effect of Supervisory Trust on Job Engagement and Performance: Mediating Role of Psychological Ownership, Chung-ang University Master Thesis, 2016.
  42. Chun, B. G. and Kim, Y. J., “The Role of Leadership Trust and Co-Worker Trust on the Cooperative Behavior of Hotel Employees: The Mediating Role of Team Identification and the Moderating Role of Employment Status,” Journal of Tourism Sciences, Vol. 41, No. 4, pp. 11-27, 2017.
  43. Kim, H. T., A Study on the Effect of Servant Leadership on Trust in Leader and Job Engagement, Dong-Eui University Master Thesis, 2017.
  44. Yu, H. K., Kim, M. Y. and Chung, H. K., “Employees’ Big 5 Personality, Perceived Organizational Support, and Customer Performance in Food Service Corporations,” Korean Journal of Hotel Administration, Vol. 16, No. 5, pp. 201-219, 2007.
  45. Guzzo, R. A., Noonan, K. A. and Elron, E., "Expatriate Managers and the Psychological Contract," Journal of Applied Psychology, Vol. 79, pp. 617-625, 1994. https://doi.org/10.1037/0021-9010.79.4.617
  46. Wayne, S. J., Shore, L. M. and Liden, R. C., "Perceived Organizational Support and Leader Member Exchange: A Social Exchange Perspective," Academy of Management Journal, Vol. 40, pp. 82-111, 1997.
  47. Moorman, R. H., Blakely, G. L. and Niehoff, B. P., “Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?,” Academy of Management Journal, Vol. 41, No. 3, pp. 351-357, 1998. https://doi.org/10.5465/256913
  48. Moon, J. Y., A Study on the Effects of Leadership, Organization: Justice and Organizational Support on Organization Effectiveness, Sungkyunkwan University Master Thesis, 2007.
  49. Lee, M. S. and Jang, M. C., “The Effects of Ethical Leadership on Organizational Performance: The Moderating Influences of Perceived Organizational Support,” Journal of Organization and Management, Vol. 33, No. 3, pp. 63-94, 2009.
  50. Jo, Y. H. and Na, Y. J., “The Effects of Self-Leadership on Behavior of Changing and Managing Uncertainty: The Role of Perceived Organizational Support, Supervisor Support as a Moderator,” Korea Journal of Business Administration, Vol. 26, No. 9, pp. 2351-2376, 2013.
  51. Song, J. G., The Effects of Authentic Leadership on Organizational Effectiveness: Moderating Pelz Effect and Mediating Role of Trust, Gachon University Doctoral thesis, 2015.
  52. Park, J. H. and Lee, A. L., “Controlling Effect of Pro-Social Behavior in the Relation between Emotional Labor and Exhaustion of Hotel Employees: Focusing on Premium Hotels,” Journal of Hospitality and Tourism Studies, Vol. 40, No. 0, pp. 234-253, 2011.
  53. Kang, I. J., The Relationships among Turnover Intention, Career Related Learning, Career Motivation, Perceived Organizational Support, Organizational Commitment, Career Commitment and Employability of Office Workers in Large Corporations, Seoul National University Doctoral thesis, 2015.
  54. Kim, Y. J., Kim, E. J. and Kim, J. W., “A Study on the Impact of CSV(Creating Shared Value) of Delivery Companies on Confidence and Intention to Use Delivery Service: Focused on Senior Parcel Delivery Service,” Journal of the Korea Industrial Information Systems Research, Vol. 22, No. 5, pp. 85-100, 2017. https://doi.org/10.9723/JKSIIS.2017.22.5.085
  55. Han, N. Y., “A Study on the Influence of Positive Psychological Capital on the Organizational Identification and the Loafing Behaviors with Job Satisfaction as a Mediator,” Journal of the Korea Industrial Information Systems Research, Vol. 22, No. 2, pp. 107-122, 2017. https://doi.org/10.9723/jksiis.2017.22.2.107
  56. Han, N. Y. and Bae, S. W., “A Study on the Effects of Hospital Customers' Disgruntled Behaviors on Turnover Intention and Customer Orientation, using Emotional Dissonance and Emotional Exhaustion as Mediators: The Moderating Effects of Emotional Labor Strategy,” Journal of the Korea Industrial Information Systems Research, Vol. 22, No. 5, pp. 113-128, 2017. https://doi.org/10.9723/JKSIIS.2017.22.5.113