한국재난정보학회 논문집 (Journal of the Society of Disaster Information)

  • 제14권4호
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  • Pages.480-491
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  • 2018
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  • 1976-2208(pISSN)
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  • 2671-5287(eISSN)
한국재난정보학회 (The Korean Society of Disaster Information)
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서울종합방재센터 상황실 재난상황관리능력 제고 방안 - 서울특별시 소방공무원 교육훈련을 중심으로

A Study for Enhancing Disaster Operations Management at Seoul Emergency Operations Center - Focused on the Education and Training for Firefighters of Seoul

  • Park, Soonil (Department of Business Management, University of Seogyeong) ;
  • Park, Chanseok (Department of Fire Safety Management, Woosong College)
  • 투고 : 2018.11.21
  • 심사 : 2018.12.26
  • 발행 : 2018.12.31
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초록

연구목적: 서울종합방재센터 재난상황실 재난상황관리능력 제고를 위해서 조직몰입을 높이는 사회적 지원을 구성하는 하위차원의 체계적인 관리적 접근을 제기하는 것이 본 연구의 목적이다. 연구방법: 감정노동을 독립변수로, 조직몰입을 종속변수로 하여 사회적 지원의 매개효과를 분석하였으며, 이에 근거해 재난상황관리 조직몰입을 제고시키기 위한 방안을 도출하였다. 연구결과: 조직지원 차원에서, 재난상황관리업무 객관적 평가, 재난상황관리 감정노동 완화 교육훈련 프로그램 개발, 재난상황관리 모니터링을 통해 상황관리 업무품질 개선과 업무 불균형 완화, 재난상황관리 직원의 업무 동기부여 및 보상책 마련, 재난상황실 소방공무원 감정노동 해결을 위한 체계적 업무 관리를 위해 재난상황 분석실 설치, 현재 상황관리 총괄팀과 재난상황관리 총괄운영 관리자, 재난상황관리 정보 분석가 및 개발자를 전문성을 갖춘 인재 충원이 필요하다. 둘째 관리자 지원 차원에서 역량있는 소방공무원 선발, 재난상황실 소방공무원에 대한 체계화된 단계별 감정노동에 대한 치유대책 마련, 감정노동 소방공무원을 위한 관리자의 상담역량을 갖추어야 한다. 결론: 재난상황실 재난상황관리능력 제고를 위해서는 사회적 지원에 기반한 조직몰입 제고를 위한 교육훈련프로그램의 개발이 이루어져야 한다.

Purpose : This study aims to suggest social support composed of organizational support and managerial support would be systematically managed to enhance Disaster Operations Management at Seoul Emergency Operations Center. Method : Emotional labor was used as an independent variable, and organizational commitment was used as a dependent variable to analyze the mediating effects of social support. Results : First, in the aspect of organizational support, the objective evaluation of disaster situation management, disaster situation management emotional labor reduction education and training program development, monitoring of disaster situation management, quality improvement and work imbalance mitigation of firefighters, and emergency coordination managers are needed for systematic work management for emotional labor settlement. Secondly, it is necessary to select competent firefighters in the level of managerial support, to prepare healing measures for structured phased emotional labor for firefighters, and to have counseling competency for managers for emotional labor firefighting officers. Conclusion : In order to improve disaster management ability, education and training programs should be developed to improve organizational commitment based on social support.

키워드

JNJBBH_2018_v14n4_480_f0001.png 이미지

Fig. 1. The research modeling

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Fig. 2. The educational model for firefighters in SEOC

Table 1. Prior Research on Social Support

JNJBBH_2018_v14n4_480_t0001.png 이미지

Table 2. The statistics results

JNJBBH_2018_v14n4_480_t0002.png 이미지

Table 3. The Main Performance in Information Analysis Room

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Table 4. effective consultant method related emotional labour

JNJBBH_2018_v14n4_480_t0004.png 이미지

참고문헌

  1. Choi M. Y. & Moon T. Y. & Lee H. J.(2014), "Impact of Social Support on Job Satisfaction and Burnout in Fire Officers", Journal of Korea Society of Disaster Information Vol. 10 No. 4. pp. 548-558 https://doi.org/10.15683/kosdi.2014.10.4.548
  2. Eisenberger, R., Huntington, R., Hutchison, S. & Sowa, D.(1986), "Perceived Organizational Support", Journal of Applied Psychology, Vol. 71 No. 3, pp500-507. https://doi.org/10.1037/0021-9010.71.3.500
  3. Greenhaus, J. H., Saroj, P. & Wayne, M. W.(1990), "Effects of Race on Organizational Experiences, Job Performance Evaluations, and Career Outcomes", The Academy of Management Journal, Vol. 33 No. 1, pp 64-86 https://doi.org/10.2307/256352
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  6. Rhoades, L. & Eisenberger, R.(2002), "Perceived Organizational Support : A Review of the Literature", Journal of Applied Psychology, Vol. 87, pp 698-714 https://doi.org/10.1037/0021-9010.87.4.698
  7. Van Knippenberg, D. & Sleebos, E.(2006), "Organizational Identification Versus Organizational Commitment: Self-definition, Social Exchange, and Job Attitudes", Journal of Organizational Behavior, Vol 27, pp 585-605. https://doi.org/10.1002/job.378