Figure 1. BSC framework
Figure 2. SIPOC system and QCDP indicators
Figure 3. IPO system and IPOO indicators
Table 1. Definition for the criteria for performance indicator
Table 2. Performance indicator criteria by authors
Table 3. Grouping of criteria
Table 4. Evaluation for PI methods by criteria
Table 5. Suggestion for PI developing methods by situations
Table 6. Characteristics of PI Models
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