The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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Analysis of the Effect of Patients' Clinical Conditions on No-Shows

외래 환자의 임상특성이 예약 부도에 미치는 영향 분석

  • Lee, Sangbok (Department of Industrial and Management Engineering, College of Engineering, Hansung University) ;
  • Park, Kitaek (Department of Industrial and Management Engineering, College of Engineering, Hansung University) ;
  • Chung, Kwanghun (College of Business Administration, Hongik University)
  • Received : 2017.10.13
  • Accepted : 2017.11.06
  • Published : 2017.11.30
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Abstract

This study focuses on analyzing no-shows associated with patients' clinical characteristics described by diagnoses in their medical data. A dataset of 7,055 patient-records from a Veterans hospital in the United States was used to test if there is difference on no-shows along with each patient's diagnosed diseases and the number of diagnoses. Patients with mental diseases such as drug dependence abuse and major depression, and chronic diseases such as hypertension are more likely to no-show. In comparisons with the number of diagnoses, the no-show decreases as the number of diagnoses increases up to four and doesn't change significantly afterwards. We provide managerial insights on clinical operations problems from statistical analysis. We believe that our results can be used to develop appropriate solutions on no-shows in clinics.

본 논문에서는 환자들의 임상특성이 예약 부도에 미치는 영향을 분석하고자 한다. 미국의 한 보훈병원에 있는 7,055명 환자들의 진단 상병명과 그들의 예약 부도 데이터를 이용하여 진단 상병에 따른 예약 부도의 차이, 진단 상병의 개수에 따른 차이에 대해서 분석 및 비교를 실시하였다. 약물 중독, 우울증과 같은 정신질환과, 고혈압과 같은 만성 질환에서 예약 부도가 유의하게 높게 나타났다. 진단 상병의 개수가 증가할수록 예약 부도가 감소하는 것을 확인할 수 있으나, 진단 상병의 개수가 4개를 넘어서면 예약 부도가 통계적으로 유의하게 감소하지 않는 것으로 나타났다. 이러한 통계적 분석 과정을 통해 의료 환경에서 수행하고 있는 진료 및 예약 부도 관리의 문제점을 식별하여 제시하였다. 본 논문의 결과는 병원의 예약 부도에 대한 해결책을 찾는데 이용될 수 있다고 판단된다.

Keywords

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