대한안전경영과학회지 (Journal of the Korea Safety Management & Science)

  • 제19권3호
  • /
  • Pages.59-70
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  • 2017
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  • 1229-6783(pISSN)
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  • 2288-1484(eISSN)
대한안전경영과학회 (Korea Safety Management & Science)
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사회복지기관 종사자의 감정노동과 직무소진의 관계 및 사회적 지원의 조절효과

The relationship between emotional labor and job burnout, and the mediating effect of social support in Social Welfare Agency

  • Hwang, Song-Ja (Department of Business Administration, Sangji University) ;
  • Ahn, Kwan-Young (Department of Business Administration, Sangji University)
  • 투고 : 2015.04.20
  • 심사 : 2015.06.11
  • 발행 : 2017.09.30
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초록

The purpose of this study is to review the relationship between emotional labor and job burnout, and the moderating effects of peer and superior support in social welfare agency. In order to verify and achieve the purposes mentioned above, questionnaire data were gathered and analysed from 349 employees of social welfare agency in western Kangwon-do province. Empirical survey's findings are as follows; First, deep action(DA) appeared to be negatively related with depersonalization and reduced accomplishment. Second, surface action(SA) appeared to be positively related with all job burnout factors(emotional exhaustion, depersonalization and reduced accomplishment). Third, peer support moderated negatively the relationship between emotional labor(DA, SA) and emotional exhaustion. Fourth, superior support moderated negatively the relationship between deep action(DA) and emotional exhaustion.

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