References
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- ISO 15189. Medical laboratories - Requirements for quality and competence. Geneva, Switzerland: International Organization for Standardization; 2012.
- Clinical and Laboratory Standards Institute. Quality management system: A model for laboratory services; Approved guideline. 4th ed. QMS01-A4. Wayne, PA: Clinical and Laboratory Standards Institute, 2011.
- Okes D. Root cause analysis: The core of problem solving and corrective action. Milwaukee, WI: ASQ Quality Press, 2009.
- Ford A. At Henry Ford, 36 lab sites now under ISO umbrella. CAP Today November 13, 2013:50. http://www.captodayonline.com/at-henry-ford-36-lab-sites-now-under-iso-umbrella-111350/
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- Wildermuth C, Wood D. When your hospital CFO asks: How we should show our lab's gains from ISO 15189 and QMS programs. Presented at: Lab Quality Confab 2014; October 21, 2014; New Orleans, LA. http://www.labqualityconfab.com/wp-content/uploads/WILDERMUTH-WOOD.tue_.3pm.FINAL_.pdf
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