DOI QR코드

DOI QR Code

SNS 접속형태와 이용심리에 의한 지속사용의도 영향요인 연구

A Study on Influencing Factors of Continuous Use Intention by SNS Connection Type and User Psychology

  • 홍희경 (한성대학교 상상력교양교육원 IT교육과정) ;
  • 최정일 (숭실대학교 경영학부) ;
  • 한경석 (숭실대학교 경영학부)
  • 투고 : 2017.08.16
  • 심사 : 2017.08.31
  • 발행 : 2017.08.31

초록

본 연구는 SNS 이용의 중지를 원하면서도 SNS를 지속적으로 사용하게 하는 의도에 영향을 주는 요인을 이용자들의 심리와 접속형태 중심으로 접근하였다. 개념적 틀로써 확장된 기술수용모델(TAM2)과 프라이버시 계산 모델(PCM)을 사용하였으며 선행연구를 기반으로 독립변인과 매개변인을 도출하였다. 가설의 검증은 AMOS 18.0과 SPSS 18.0을 이용하였고, SNS 이용 경험이 있는 IT 계열 학생 및 일반인을 대상으로 설문지를 배포하여 결측값 및 불성실 응답을 제외한 443부를 최종 분석에 사용하였다. 본 연구를 통해 SNS 이용 의도에 대한 긍정과 부정의 심리요인이 이용자에게 공존함을 인식하고 각 요인이 SNS 지속사용의 유인요인과 저해요인으로 작용할 수 있음을 고려하여, 향후 개선된 SNS의 서비스 방안 제공 및 마케팅 전략 수립의 기틀마련에 도움이 되기를 기대한다.

In this study, factor, is focused on user's psychology and SNS using style, of intention to use SNS continuously being affeted to who want to stop using SNS. This study utilized the foundational frame of PCM and TAM2 and indepednent variable and Mediating variable were based on previous research. I used statistical programs such as AMOS 18.0 and SPSS 18.0 to verify the practical examination of the hypothesis of this study and the questionnaire was distributed to the public and IT students who once used SNS, and made the 443 questionnaires to analyze on final except missing values and insincere responses. The result of study was that intention to use SNS continuously are affected by positive and negative psychological factors and will be helpful to provide a service plan for SNS and establish for marketing strategy.

키워드

참고문헌

  1. Trendmonitor, Survey on SNS usage and SNS fatigue awareness, Macromill Embrain, 2015.
  2. E. Y. Han, Characteristics and Trends of Major Networks in Japan, Korea Information Society Development Institute (KISDI), Vol.23, No.6, pp.71-82, 2011.
  3. H. K. Park. "Smartphone companion - social networking services(SNS)," The Marketing, Vol.44, No.9, pp.57-65, 2010.
  4. S. Y. Lee, and L. S. Jung. "An exploratory study on Social Network Services in the context of Web 2.0 period," Daehan Academy of Management Information Systems, Vol.29, No.4, pp.143-167, 2010.
  5. F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," Mis Quarterly, Vol.13, NO.3, pp.319-340, 1989. https://doi.org/10.2307/249008
  6. S. H. Gu, D. W. Kim, C. M. Park, and K. H. Kim, "Influence of LTE Characteristic and Personal Innovativeness on LTE Smart Phone Acceptance," Journal of Digital Contents Society, Vol.14, No.3, pp.291-301, 2013. https://doi.org/10.9728/dcs.2013.14.3.291
  7. H. W. Heo, An Empirical Study on the Critical Factors affecting Use Behaviour of Mobile Learning, Ph.D. dissertation, Graduate School of Soongsil University, Seoul, 2015.
  8. V. Venkatesh, and F. D. Davis, "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, Vol.46, No.2, pp.186-204, 2000. https://doi.org/10.1287/mnsc.46.2.186.11926
  9. S. H. Lee, A study on the influence of SNS acceptance incentives and charact, Ph.D. dissertation, Graduate School of Dong-Eui University, 2014.
  10. J. S. Park, and J. W. Byun. "The Effect of SNS's Perceived Enjoyment on Customer Satisfaction and the Intention of Use Using TAM : Focused on the F&B division of Hotel," Tourism & Leisure Research, Vol.25, No.1, pp.419-435, 2013.
  11. S. M. Choi, S. B. Kang, and T. S. Moon, "An Empirical Study on Perceived Enjoyment and Continuous Intention to Use of Social Network Service," The Journal of Internet Electronic Commerce Resarch, Vol.12, No.3, pp.95-112, 2012.
  12. R. Laufer, and M. Wolfe, "Privacy as a concept and a social issue: A multidimensional developmental theory," Journal of Social Issues, Vol.33, No.3, pp.22-42, 1977. https://doi.org/10.1111/j.1540-4560.1977.tb01880.x
  13. M. Culnan, and R. Bies, "Consumer privacy: Balancing economic and justice considerations," Journal of Social Issues, Vol.59, No.2, pp.323-342. 2003. https://doi.org/10.1111/1540-4560.00067
  14. R. S. Laufer, H. M. Proshansky, and M. Wolfe, Some Analytic Dimensions of Privacy. In. R. Kuller (Eds.), Architectural Psychology: Proceedings of the Lund Conference, Stroudsburg, PA: Dowden, Hutchinson and Ross, 1974.
  15. H. S. Yoon, and S. H. park, Cybercrime in Social Networking Services and Criminal Justice Responses, Korean Institute of Criminology, A research library, 13-AA-08, 2014.
  16. Social Media Research Forum. Understanding Social Media, Mirainbooks, 2012.
  17. H. J. Song, and K. M. Ko, "The Quality of Social Network Service(SNS), Political Efficacy and the Acceleration of the Political Participation," Korean Association of Party Studies, Vol.12, No.1, pp.175-216, 2013.
  18. S. E. Jo, and E. Y. Han, Changes and Future Policies of Korean Society based on the Diffusion of Social Platforms (II) - Use of SNS and analysis of changes in individual social relations: Prospects of Establishing trust in social networking sites through SNS connections, Korea Information Society Development Institute(KISDI), KISDI basic research, 13-19-02, 2013.
  19. Nasmedia, Global Trand: Social Media 2013, Nasreport 230, 2013.
  20. Y. H. Lee, "Analysis of the Present Status and Major Issues of Domestic SNS", INTERNET & SECURITY FOCUS, pp.56-78, 2014.
  21. Trendmonitor, Evaluation of Social Networking and Evaluation of SNS in Social relations, Macromill Embrain, 2015.
  22. J. M. Lim, S. J. Jang, M. Y. Kim, and J. H. Lee, 2014 Survey on the Internet Usage, Ministry of Science and ICT and Future Planning(MSIP), and KISA, 2014.
  23. B. M. DePaulo, "Nonverbal behavior and self-presentation," Psychological Bulletin, Vol. 111, pp.203-244, 1992. https://doi.org/10.1037/0033-2909.111.2.203
  24. J. J. Gross, and R. W. Levenson, "Hiding Feelings(The acute effects of inhibiting negative and positive emotion)," Journal of Abnormal Psychology, Vol.106, pp.95-103, 1997. https://doi.org/10.1037/0021-843X.106.1.95
  25. J. J. Chang, and J. M. Kim, "The Effect of Emotional Awareness Based Expression Training on Emotional Awareness, Emotional Expression, Suppression of Emotional Expression and Interpersonal Relationship," The Korean Journal of Counseling and Psychotherapy, Vol.23, No.4, pp.862-664, 2011.
  26. C. J. Gross, and O. P. John, "Individual difference I two emotion regulation process," Journal of Personality and Social Psychology, Vol.85, pp.348-362, 2003. https://doi.org/10.1037/0022-3514.85.2.348
  27. R. A. Emmons, and Kaiser. Goal orientation and emotional well-being: Linking Goals and Affect through the self, In Martin, L. L. & Tesser, A.(Ed), 1995.
  28. H. Y. Choi, Study on ambivalence over emotional expressiveness. Ph.D. dissertation, Graduate School of Seoul University, Seoul, 2008.
  29. L. A. King, and Emmons, R. A. "Conflict over emotional expression: Psychological and physical correlates," Journal of Personality and Social Psychology, Vol.58, pp.864-877, 1990. https://doi.org/10.1037/0022-3514.58.5.864
  30. J, A, Seol, "An Exploratory Study on Social Media Users' Ambivalent Attitudes," Journal of Internet Computing and Services(JICS), Vol.15, No.2, pp.87-94, 2014. https://doi.org/10.7472/jksii.2014.15.2.87
  31. Y. J. Kim, "A Study on the Utilization and Meeting of Social Network Services: Facebook Uses and Gratifications," Media, Gender & Culture, Vol.20, pp.71-105, 2011.
  32. M. S. An, A Study on Rejection Factors of Social Media (SNS): Focusing on Twitter and Facebook Cases, MA dissertation, Korea University School of Media & Communication Graduate School of Journalism & Mass Communication, 2012.
  33. J. W. Bae, and C. Y. Park, "Influence of User-Motivation on User-Commitment in Social Media : Moderating Effects of Social Pressure," The Korea Contents Association, Vol.15, No.1, pp.462-474, 2015. https://doi.org/10.5392/JKCA.2015.15.01.462
  34. Y. Y. Kim, "Social Media Use and the Users'Perception of Social Support," The Korea Contents Association, Vol.15, No.4, pp.407-417, 2015.
  35. E. J. Chang. The study of SNS users' switching behavior : In the perspective of SNS fatigue and migration theory, Ph.D. dissertation, Graduate School of Yeungnam University, 2015.
  36. N. C. Nunnally, Psychometric theory, NY: McGraw-Hill, 1978.
  37. J. F. Jr.Hair, W. C. Black, B. J. Babin, and R. E. Anderson, Multivariate Data Analysis. 7th edition, pearson Hall, 2010.
  38. J. C. Anderson, and D. W. Gerbing, "Structural Equation Modeling in Practive: A Review and Recommended Two-Step Approach," Psychological Bulletin, Vol. 103, No.3, pp.411-423, 1988. https://doi.org/10.1037/0033-2909.103.3.411
  39. J. P. Woo. Concepts and Understanding of Structural Equation Model. Hannarae Publishing Co., 2012.
  40. C. Fornell, and D. F. Locker, "Evaluation Structural Equation Models with Variable and Measurement Error," Journal of Marketing Research, Vol.18, No.1, pp.39-50, 1981. https://doi.org/10.2307/3151312
  41. D. Gefen, E. Karahanna, and D. W. Straub, "Trust and TAM in online shopping: An integrated model". MIS Quarterly, Vol. 27, No.1, pp.51-90, 2003. https://doi.org/10.2307/30036519
  42. K. G. Joreskog, and D. Sorbom, LISREL VI: Analysis of Linear Structural Relationships by the Method of Maximum Likelihood. Chicago: National Educational Resources, 1984.