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HTML5 서비스 품질이 스마트러닝 사용의도에 관한 연구

A study of HTML5 Service Quality on Usage Intention of Smart Learning

  • Roh, Eun-Hee (Department of College of Liberal Arts & Sciences, Hansung University) ;
  • Lee, Hong-Je (Department of IT Policy Management, Soongsil University) ;
  • Han, Kyeong-Seok (Department of Business Administration, Soongsil University)
  • 투고 : 2017.08.16
  • 심사 : 2017.08.31
  • 발행 : 2017.08.31

초록

이 연구는 HTML5 서비스 품질이 스마트 러닝의 사용의도에 관한 실증적인 연구를 통해 정책적 시사점을 제시한다. HTML5의 서비스 품질로 신뢰성, 확신성, 유형성, 공감성, 대응성을 독립변수로, 지각된 유용성, 지각된 사용 용이성을 매개변수로, 사용의도를 종속변수로 선정 하였다. 조절변수로는 디바이스, 이용서비스, 학습장소, 이용서비스, 사용기간, 사용시간이 채택되었다. HTML5 서비스 품질의 신뢰성, 유형성이 지각된 사용 용이성에 부정적 영향을 미치는 것으로 파악 되었다. 신뢰성, 확신성, 유형성, 공감성, 대응성이 지각된 유용성에 긍정적 영향을 미치고, 확신성, 공감성, 대응성이 지각된 사용 용이성에서 긍정적 영향을 미치는 것으로 파악 되었다. 지각된 사용 용이성이 지각된 유용성에서 긍정적인 영향을 미치는 것으로 검증이 되었고 유용하거나 사용이 용이하다면 이용자의 사용의도에 긍정적인 영향이 있음을 검증하였다.

This study identifies the effects of HTML5 service quality on the use intention of smart learning and present the policy implications through empirical studies. This study select assurance, reliability, tangibles, responsiveness, empathy as independent variables of HTML5 service quality and also select perceived usefulness, degree of perceived ease of use as parameters and select use intention of smart learning as dependent variables. The control variables such as learning devices, service, learning place, use age, use times are adapted. As a result of analysis by applying the structural equation model, it was estimated that the reliability of HTML5 service quality, tangibles affect negatively on perceived ease of use, but reliability, assurance, tangibles, empathy, responsiveness of HTML5 service affect positive impacts on perceived usefulness, and also certainty, empathy, responsiveness was identified as positive impacts on the perceived ease of use. It was proven that perceived ease of use effect positive on the perceived usefulness and also usefulness or ease to use have positive effects on the usage intention of users.

키워드

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