The Relationship among Different Types of Intra-team Conflict and Their Effects on Commitment in R&D Teams

연구개발 팀에서 팀 내 갈등 간의 관계와 갈등이 몰입에 미치는 영향에 관한 연구

  • Received : 2017.09.05
  • Accepted : 2017.10.07
  • Published : 2017.10.31

Abstract

Teams play an indispensable role in helping an organization achieve its goal. Since constant interaction among team members is the cornerstone of team competitiveness, it is necessary for the team members to commit themselves to shared goals-team commitment, a type of positive, emotional attitude of team members. Constant interactions among team members, however, inevitably breed a byproduct called conflict. Though intra-team conflict has both positive and negative effects on team performance, little research has been done to clarify the roles that relationship, task and process conflicts play in team commitment. This research is an empirical investigation of the relationship among the three types of conflicts - relationship, task and process conflicts - based on data collected from 232 R&D teams of 13 Korean companies. The analysis suggests that, while relationship conflict has a negative impact on team commitment, task and process conflicts have no significant impact on team commitment. As for the relationships among those three types of conflict, process conflict has positively influenced task, and relationship conflicts and task conflict also has had a positive impact on relationship conflict. Based on these results, this study has presented its implications and directions for future research.

팀은 조직이 추구하는 목표를 달성하는데 있어서 매우 중요한 역할을 담당한다. 팀의 경쟁력은 팀 구성원들 간의 끊임없는 상호작용에 의해 결정되므로 팀 구성원들이 함께 공유하는 긍정적이고 감정적인 태도를 나타내는 팀 몰입이라는 공동의 목표를 함께 추구하는 것이 매우 중요하다. 하지만 끊임없는 팀 구성원간의 상호작용은 갈등을 야기한다. 팀 구성원 간의 갈등이 팀의 성과에 미치는 영향은 긍정적인 면과 부정적인 면이 함께 존재하지만 관계, 과업, 과정 갈등이 팀 몰입에 미치는 영향에 대해서는 많은 연구가 되어 있지 않은 상황이다. 본 연구는 세 가지 종류의 갈등이 어떤 관계를 가지고 있는지는 13개 기업의 232개 연구개발 팀으로부터 모은 자료를 분석하였다. 결과는 관계갈등은 팀 몰입에 부정적인 영향을 미치는 반면 과업갈등과 과정갈등은 통계적으로 유의한 결과를 보이지 않았다. 세 갈등 간의 관계를 살펴보면 과정갈등은 과업갈등과 관계갈등에 정(+)의 영향을, 그리고 과업갈등은 관계갈등에 정(+)의 영향을 주고 있었다. 이러한 연구결과를 바탕으로 연구의 시사점과 향후 연구과제를 제시한다.

Keywords

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