Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Longitudinal Comparative Study on the Visitor's Satisfaction Factors and Revisiting Intention of Expos: Focused on 2010, 2012, and 2016 Agricultural Machinery Expos

박람회 참관객의 만족도 결정요인과 재방문의도의 종단적 비교연구: 2010, 2012, 2016 농기계박람회를 중심으로

  • Kwon, Se-In (Department of Business Administration, Dankook University) ;
  • Yang, Jong-Gon (Department of Business Administration, Dankook University)
  • 권세인 (단국대학교 경상대학 경영학부) ;
  • 양종곤 (단국대학교 경상대학 경영학부)
  • Received : 2017.04.10
  • Accepted : 2017.06.09
  • Published : 2017.06.30
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Abstract

The purpose of this study was to compare the visitor's satisfaction factors and causal relationships among the 2010, 2012, and 2016 Korea International Exhibition of Machinery Equipment, Science and Technology for Agriculture. A total of 17 variables to evaluate the level of satisfaction were divided into three factors: contents, publicity and guidance, and environment of convenience facilities. The results were as follows. First, from 2010 to 2016, the Expo showed quantitative and qualitative growth in terms of the number of visitors, firms, and performances. Second, in 2016, the number of visitors aged below 20, foreigners, and new visitors increased year-on-year. Third, the contents, publicity and guidance, and satisfaction were higher than in the last two cases, but the environment of convenience facilities showed no difference among the years. In addition, the revisiting intention in 2012 was higher than that of 2016. Lastly, all three factors had a significant impact on the level of satisfaction in 2016, but publicity and guidance and environment of convenience facilities in 2010 and 2012 were not significant factors on satisfaction. Furthermore, the satisfaction of all three expos was confirmed to be a significant factor for the visitor's revisiting intention.

본 연구는 2010, 2012, 2016년 대한민국 국제농기계자재박람회 참관객의 만족도 결정요인을 규명하고, 만족도와 재방문의도의 인과관계를 종단적으로 비교하는 것을 목적으로 한다. 만족도를 평가하기 위한 17개 변수는 콘텐츠, 홍보 안내, 편의시설환경과 같은 3가지 요인으로 분류되었으며, 이에 따른 결과는 다음과 같다. 첫째, 2010년부터 2016년까지 참관객, 참가업체 수, 실적과 같은 측면에서 양적 질적 성장을 보이는 것으로 나타났다. 둘째, 2016년에는 20대 미만, 외국인, 신규 참관객의 수가 과년도 대비 증가한 것으로 나타났다. 셋째, 콘텐츠와 홍보 안내요인, 만족도는 과년도 대비 2016년이 높은 것으로 나타났으나, 편의시설환경은 연도별 차이가 없는 것으로 나타났다. 한편, 재방문의도는 2012년이 2016년보다 더 높은 것으로 나타났다. 마지막으로, 2016년은 콘텐츠, 홍보 안내, 편의시설환경이 모두 만족도에 유의한 영향을 미쳤지만, 2010년과 2012년의 홍보 안내요인과 편의시설환경은 만족도에 유의한 영향을 미치지 않은 것으로 나타났다. 한편, 3개년도 모두 만족도가 재방문의도에 유의한 영향을 미치는 것으로 확인되었다.

Keywords

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