Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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An Empirical Study on Users' Resistance against the Smart work: Based on the Organization's Innovative Characteristics and the User Characteristics

조직의 혁신성과 사용자 특성이 스마트워크 사용자 저항에 미치는 영향

  • Oh, Seung Hun (Dept of PI, Hanwha Engineering & Construction Corp.) ;
  • Chae, Myungsin (Dept of industrial Management, Seoul Venture University)
  • 오승훈 (한화건설 KOCON) ;
  • 채명신 (서울벤처대학원대학교 융합산업학과)
  • Received : 2017.02.28
  • Accepted : 2017.04.07
  • Published : 2017.04.30
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Abstract

Smart work is an alternative form to enable seamless business collaboration without time and space limitations using ICT. However, smart work implementation has not produced tangible achievements and sometimes has resulted in failure. This study examined users' resistance against smart work, which is regarded as one of the most important elements for the successful implementation of smart work. The study classified elements which cause users' resistance into the work's innovative characteristics and the user characteristics based on the model of innovation resistance. It also set the degree of freedom in spatial and temporal dimension as moderating factors. This empirical research results showed that low work efficiency, unfavorable evaluation methods, and high degree of satisfaction in the way of working affected smart work users' resistance. In addition, temporal freedom had a moderating effect on the relationship between users' characteristics and their resistance. On the contrary, spatial freedom affected the relationship between their works' innovative characteristics and their resistance. The study results suggest that organizations need to set up business processes and evaluation methods first to adopt Smart work successfully.

본 연구는 시간과 공간의 제약에서 벗어나 효율적으로 일할 수 있는 업무 환경을 만들어 주는 스마트워크의 도입이 기대한 만큼의 성과를 내지 못 하는 것에 대해, 성공적 안착을 위해 가장 주요한 요소로 간주되는 스마트워크에 대한 사용자의 저항을 연구 하였다. 이에 혁신저항 모델을 기반으로 하여 업무의 혁신성과 사용자 특성을 사용자 저항에 영향을 주는 요인으로 설정하였고 이 두 요인과 사용자들의 스마트워크에 대한 저항의 관계를 조절하는 요인으로 사용자가 하는 일의 공간적, 시간적 차원의 자유도를 설정하였다. 검증결과 업무효율성이 낮을수록, 조직의 평가방식이 사용자에게 불리할수록, 그리고 사용자의 기존 업무방식에 대한 만족도가 높을수록 사용자의 저항은 높은 것으로 밝혀졌다. 또한 시간적 자유는 사용자의 특성과 저항 간의 관계에 영향을 미쳤다. 반대로 공간의 자유는 업무의 혁신적인 특성과 저항간의 관계에 영향을 미쳤다. 본 연구의 결과는 성공적인 스마트워크 도입을 위해 기업은 우선적으로 스마트워크 근로자들이 불리해지지 않도록 적절한 비즈니스 프로세스 및 평가 방법을 우선적으로 설정하는 것이 필요하다는 것을 제시한다.

Keywords

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