한국조리학회지 (Culinary science and hospitality research)

  • 제23권3호
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  • Pages.123-136
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  • 2017
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  • 2466-0752(pISSN)
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  • 2466-1023(eISSN)
한국조리학회 (Culinary Society of Korean Academy)
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외식업 종사원의 조직정치지각이 조직침묵 및 이직의도에 미치는 영향: 식음·조리부서의 조절적 역할 탐색

The Effects of Employees' Perceptions of Organizational Politics on Organizational Silence and Turnover Intention in the Food-Service Industry: The Moderating Role of Food & Beverage and Kitchen Departments

  • 권영국 (김천대학교 호텔조리외식경영학과) ;
  • 김영중 (동국대학교 호텔관광경영학부)
  • Kwon, Young-Guk (Dept. of Hotel Cuisine and Food Service Management, Gimcheon University) ;
  • Kim, Young-Joong (Dept. of Hotel and Tourism Management, Dongguk University)
  • 투고 : 2017.03.08
  • 심사 : 2017.04.05
  • 발행 : 2017.04.30
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초록

This study aims to understand the influence of employees' perceptions of organizational politics (POP) on organizational silence (OS) and turnover intention (TI) in the foodservice industry and to verify the moderating effects of departments (food & beverage and kitchen) in the relationship among the POP, OS, and TI. Based on a total of 313 useful samples obtained for the empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 2 hypotheses using the AMOS program. The hypothesized relationships in the model were tested simultaneously by using a structural equation model(SEM). The proposed model provided an adequate fit for the data, $x^2=349.889$ (p<0.001), df=100, CMIN/DF=3.499, GFI=0.882, NFI=0.880, CFI=0.911, RMSEA=0.089. The model's fit, as indicated by these indexes, was deemed satisfactory, thus providing a good basis for testing the hypothesized paths. The results of SEM showed that foodservice employees' POP had positive impacts on the defensive silence (DS) and acquiescent silence (AS). In addition, DS and AS had a positive influence on TI. The department (food & beverage and kitchen) was found to have a partial moderating effect in the relationship between POP, OS, and TI. Based on the research findings, we discussed the practical implications and suggestions for the future research.

키워드

참고문헌

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