성인간호학회지 (Korean Journal of Adult Nursing)

  • 제29권2호
  • /
  • Pages.166-176
  • /
  • 2017
  • /
  • 1225-4886(pISSN)
  • /
  • 2288-338X(eISSN)
한국성인간호학회 (Korean Society of Adult Nursing)
권호 표지
DOI QR코드

DOI QR Code

간호사의 의사소통기술에 대한 간호사와 환자의 인식 차이

Differences between Nurses and Patients' Perception of Nurses' Communication Skills

  • 투고 : 2017.02.19
  • 심사 : 2017.04.25
  • 발행 : 2017.04.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Purpose: The study aimed to assess differences between nurses' and patients' perception of the communication skills to promote patients' health literacy in a hospital. Methods: The convenience sample consisted of 150 patients and 169 nurses in a university hospital. The data were collected from January to February 2014 using the Communication Skills Scale for Hospital nurses and patients. Descriptive statistics, independent t-test, ANOVA, Kruskal-Wallis test, and Lin's concordance were used to analyze the data. Results: There were significant differences (t=9.44, p<.001) between the perception of nurses ($8.18{\pm}2.00$) and patients ($5.49{\pm}2.95$) on the communication skills used by nurses. Most nurses ($3.87{\pm}0.39$) perceived that the communication skills were effective, but more patients ($4.13{\pm}0.62$) reported significantly higher scores (t=-4.34, p<.001). Conclusion: The results implied that nurses need to make sure that their communication skills are effective when they communicate with patients, and education programs for nurses to develop the advanced communication skills would be necessary.

키워드

참고문헌

  1. Kourkouta L, Papathanasiou IV. Communication in nursing practice. Materia Socio-Medica. 2014;26(1):65-7. https://doi.org/10.5455/msm.2014.26.65-67
  2. McCabe C. Nurse-patient communication: an exploration of patients' experiences. Journal of Clinical Nursing. 2004;13(1):41-9. https://doi.org/10.1111/j.1365-2702.2004.00817.x
  3. Bosworth HB. Challenges and strategies to improve patient health literacy and competencies. Patient Intelligence. 2010;2:19-25. https://doi.org/10.2147/pi.s9491
  4. Webb L. Introduction to communication skills. In: Webb L, Nursing: communication skills in practice. Oxford: Oxford University Press; 2011. p. 3-19.
  5. Ahn JH. Communication and human relations. Cogito. 1989;34:163-88.
  6. Macabasco-O'Connell A, Fry-Bowers EK. Knowledge and perceptions of health literacy among nursing professionals. Journal of Health Communication. 2011;16(suppl 3):295-307. https://doi.org/10.1080/10810730.2011.604389
  7. Schlichting JA, Quinn MT, Heuer LJ, Schaefer CT, Drum ML, Chin MH. Provider perceptions of limited health literacy in community health centers. Patient Education and Counseling. 2007;69(1):114-20. https://doi.org/10.1016/j.pec.2007.08.003
  8. Ahn S. Breast cancer patients' treatment decisions and communication experiences. Korean Journal of Health Communication. 2007;2(2):146-54.
  9. Schwartzberg JG, Cowett A, VanGeest J, Wolf MS. Communication techniques for patients with low health literacy: a survey of physicians, nurses, and pharmacists. American Journal of Health Behavior. 2007;31(Supplement 1):S96-S104. https://doi.org/10.5993/ajhb.31.s1.12
  10. Hong IH, Eun Y. Health literacy of inpatients at general hospital. Korean Journal of Adult Nursing. 2012;24(5):477-88. https://doi.org/10.7475/kjan.2012.24.5.477
  11. Williams MV, Davis T, Parker RM, Weiss BD. The role of health literacy in patient-physician communication. Family Medicine. 2002;34(5):383-9.
  12. Barrett SE, Puryear JS, Westpheling K. Health literacy practices in primary care settings: examples from the field. New York: Commonwealth Fund. 2008. p. 1-36.
  13. Jeong SY. Satisfaction of patients by nurse's communication styles. Korean Journal of Health Communication. 2013;8(1):35-44.
  14. Park KI, Jeong YS. Nurse's communication skills as perceived by the parents of inpatients. Korean Parent Child Health Journal. 2011;14(2):69-75.
  15. Yudkowsky R, Downing SM, Sandlow LJ. Developing an institution-based assessment of resident communication and interpersonal skills. Academic Medicine. 2006;81(12):1115-22. https://doi.org/10.1097/01.acm.0000246752.00689.bf
  16. Kim YJ, Lee GE. Evaluation of readability of health leaflets and health literacy of elderly inpatients in a medical center. Journal of Korean Gerontological Nursing. 2014;16(1):9-17. https://doi.org/10.17079/jkgn.2014.16.1.9
  17. Jung EY, Hwang SK. Health literacy and health behavior compliance in patients with coronary artery disease. Korean Journal of Adult Nursing. 2015;27(3):251-61. https://doi.org/10.7475/kjan.2015.27.3.251
  18. Son YJ, Song EK. Impact of health literacy on disease-related knowledge and adherence to self-care in patients with hypertension. Journal of Korean Academy of Fundamentals of Nursing. 2012;19(1):6-15. https://doi.org/10.7739/jkafn.2012.19.1.006
  19. Kim SH, Lee E. The influence of functional literacy on perceived health status in korean older adults. Journal of Korean Academy of Nursing. 2008;38(2):195-203. https://doi.org/10.4040/jkan.2008.38.2.195
  20. Yang JR. The effect of health literacy and self-efficacy on medication adherence among the elderly patients with chronic diseases. Nursing Science. 2014;26(1):29-38.
  21. Safeer RS, Keenan J. Health literacy: the gap between physicians and patients. American Family Physician. 2005;72(3):463-8.
  22. Dickens C, Lambert BL, Cromwell T, Piano MR. Nurse overestimation of patients' health literacy. Journal of Health Communication. 2013;18(sup1):62-9. https://doi.org/10.1080/10810730.2013.825670
  23. Cornett S. Assessing and addressing health literacy. Online Journal of Issues in Nursing. 2009:14(3):Manuscript 2.
  24. Lee EO, Lim NY, Park HA, Lee IS, Kim JI, Bae JE, et al. Nursing Research & Statistics. Seoul: SuMoonSa; 2009. p. 203-5.
  25. Millis SR, Jain SS, Eyles M, Tulsky D, Nadler SF, Foye PM, et al. Assessing physicians' interpersonal skill: do patients and physicians see eye-to-eye?. American Journal of Physical Medicine & Rehabilitation. 2002;81(12):946-51. https://doi.org/10.1097/00002060-200212000-00011
  26. Turner T, Cull WL, Bayldon B, Klass P, Sanders LM, Frintner MP, et al. Pediatricians and health literacy: descriptive results from a national survey. Pediatrics. 2009;124(Sup3):S299-S305. https://doi.org/10.1542/peds.2009-1162f
  27. Koo LW, Horowitz AM, Radice SD, Wang MQ, Kleinman DV. Nurse practitioners' use of communication techniques: results of a Maryland Oral Health Literacy Survey. PLoS One. 2016;11(1):e0146545. https://doi.org/10.1371/journal.pone.0146545
  28. Jager AJ, Wynia MK. Who gets a teach-back? Patient-reported incidence of experiencing a teach-back. Journal of Health Communication. 2012;17(sup3):294-302. https://doi.org/10.1080/10810730.2012.712624
  29. Johnson A. Health literacy: how nurses can make a difference. Australian Journal of Advanced Nursing. 2015;33(2):20-7.
  30. Sheridan S, Halpern D, Viera A, Berkman N, Donahue K, Crotty K. Interventions for individuals with low health literacy: a systematic review. Journal of Health Communication. 2011;16:30-54. https://doi.org/10.1080/10810730.2011.604391

피인용 문헌

  1. 입원환자가 인지하는 간호요구도와 간호만족도의 관계에 영향을 미치는 간호사 의사소통 매개효과 vol.19, pp.4, 2018, https://doi.org/10.5762/kais.2018.19.4.374
  2. 환자 돌봄 의사소통 측정 도구 개발 vol.49, pp.1, 2019, https://doi.org/10.4040/jkan.2019.49.1.80
  3. Nursing Students' Communication Experience with Professor vol.26, pp.3, 2017, https://doi.org/10.11111/jkana.2020.26.3.205
  4. Nurses’ Perspectives on Health Education and Health Literacy of Older Patients vol.17, pp.18, 2017, https://doi.org/10.3390/ijerph17186455
  5. A Study on the Effects of Psychiatric and Mental Health Nursing Practicum Using Storytelling vol.8, pp.3, 2017, https://doi.org/10.17703/ijact.2020.8.3.140
  6. 조직 내 정치와 구성원 간 갈등이 의사소통의 질에 미치는 영향에 관한 연구: 간호조직을 대상으로 vol.19, pp.1, 2017, https://doi.org/10.14400/jdc.2021.19.1.285
  7. From NAFLD to MAFLD: Nurse and allied health perspective vol.41, pp.4, 2021, https://doi.org/10.1111/liv.14788