Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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The Differential Impacts of 'Communication'and 'Computing' Functions in Smartphones on Individuals' Performance and the Moderating Role of Organizational Roles

  • Kyung Young Lee (Rowe School of Business, Dalhousie University in Halifax) ;
  • Minwoo Lee (Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston in Houston) ;
  • Kimin Kim (School of Business, Ajou University in Suwon)
  • Received : 2017.10.09
  • Accepted : 2017.11.12
  • Published : 2017.12.31
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Abstract

This study investigated the antecedents and the performance impact of two types of Smartphone functions (communication vs. computing functions) in organizational environment and the moderating impact of Smartphone users' organizational roles. More specifically, identifying two distinct types of Smartphone functions such as communication functions and computing functions (including informational, social network, and resource management functions), we investigated the impact of three antecedents (Smartphone dependency, task mobility, and perceived critical mass) on the use of the two Smartphone functions and how organizational workers' perceived performance gains differ by using these two different Smartphone functions for their workplace activities. We tested our hypotheses with survey data collected from 176 organizational workers. Our findings suggest that Smartphone dependency, task mobility and perceived critical mass of Smartphone use are significantly associated with the use of the two different functions, and that the use of computing functions is more strongly associated with perceived performance gain than the use of communication functions. We also found that managerial roles played by individual workers differently moderate the impact of Smartphone use on perceived performance gain. The present findings enable researchers and practitioners to better understand the impact of Smartphone use in workplaces.

Keywords

Acknowledgement

This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2015S1A5A8011447).

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