The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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The Effects of Educational Training and Organizational Communication on Job Performance in General Hospitals

일 지역 종합병원 종사자의 교육훈련 및 조직 내 커뮤니케이션이 직무성과에 미치는 영향

  • Jung, Sang-Jin (Department of Health Administration, Gwangju Health University) ;
  • Park, Jong (Department of Preventive Medicine, Chosun University Medical School)
  • 정상진 (광주보건대학교 보건행정과) ;
  • 박종 (조선대학교 의과대학 예방의학 교실)
  • Received : 2017.10.24
  • Accepted : 2017.11.29
  • Published : 2017.12.30
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Abstract

Objectives : This study analyzed job performance in local area general hospitals to look for measurable effects from educational training and/or organizational communication. Methods : For the purposes of this study, a survey was conducted of general hospital employees from 29 hospitals in Gwangju and Jeonnam. The survey period was August 22 - September 30, 2016, and 1,004 responses were used in the final analysis. Results : This study revealed that certain aspects of communication (upward,downward,vertical,orinformal) had significant effects on job satisfaction, learning transfer, and general performance. Conclusions : To improve job performance in general hospitals, employers must improve overall satisfaction by improving upon job training and internal communication. Specifically, training should be better connected to learning transfer and organizational design must encourage active communication between employees.

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References

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