Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Qualitative Study on the Staff Supervision at the Community Welfare Center

지역사회복지관 직원 수퍼비전에 관한 질적 연구

  • Lee, Maria (Division of Social welfare, Kyungpook National University) ;
  • Lee, Keung-eun (Division of Social welfare, Kyungpook National University) ;
  • Kim, Do-Hee (Division of Social welfare, Uiduk University)
  • Received : 2016.12.05
  • Accepted : 2017.03.10
  • Published : 2017.03.31
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Abstract

This study attempts to determine the strategy to improve the quality of staff supervision by exploring the experiences of the staff supervision in community welfare centers. For this purpose, multiple case study was performed by conducting in-depth interviews with 10 supervisors for the analysis data and analyzing the resulting themes. The key subjects from their experience were 'Supervisors recognize and prepare the supervision as Challenge and Aspiration', 'Supervision leaves only chaos and frustration', and 'Inspiration from the supervisor and infinite effort result in fruit'. Based on these results, this study suggests the following practical suggestions for the educational, administrative and supportive functions of Supervision. First, educational functions should be proposed as an extension of supervisor's education opportunities and manuals related to educational growth of supervision. Second, the administrative function should be changed to evaluate social welfare institution's evaluation framework so as to evaluate the supervision internal regulation and supervision according to it and various supervision models should be developed. Third, supportive supervision function that can be encouraged for supervisees should be enhanced. This study was meaningful because it presents specific suggestions for supervisors and supervisee's relation and situation in the community welfare center through the qualitative research method.

본 연구는 사회복지관에서의 직원 수퍼비전 수행경험을 탐색함으로써 사회복지관 내부 수퍼비전의 실제적인 향상을 꾀할 수 있는 대안을 모색하는 데에 그 목적이 있다. 이를 위해 사회복지관 근무 경험이 5년 이상이고 수퍼바이저 경험이 1년 이상인 10명의 수퍼바이저들을 심층면접하고 그 내용을 분석하는 다중사례연구를 하였다. 이를 통해 도출된 주제어는 '수퍼비전을 도전과 포부로 인식하고 준비하다', '수퍼비전은 혼돈과 좌절만 남겨주다', '수퍼바이저의 성찰과 무한노력으로 결실이 생겨나다'이다. 이에 본 연구는 다음과 같이 수퍼비전의 교육적, 행정적, 지지적 기능에 대한 실천적 제언을 제시하였다. 첫째, 수퍼바이저의 수퍼비전에 대한 교육 기회를 확대하고 수퍼바이지의 교육적 성장과 관련된 수퍼비전 매뉴얼의 보급이 필요함을 교육적 기능에 대한 제언으로 제시하였다. 둘째, 수퍼비전 내부 규정을 마련하고, 이에 따른 수퍼비전을 하고 있는지에 대한 평가할 수 있도록 사회복지관 평가 틀을 전환시켜야 하며, 다양한 수퍼비전 모델을 개발해야 함을 행정적 기능에 대한 제언으로 제시하였다. 셋째, 사회복지가치를 성찰하고 이에 따라 수퍼바이지의 성장 관점에서 지지와 격려를 해야 함을 지지적 기능에 대한 제언으로 제시하였다. 본 연구는 수퍼비전에 대한 포괄적인 제안을 주로 제시하는 양적연구의 한계를 극복하고자 질적 연구방법을 사용하여 지역사회복지관 실천현장에서 수퍼바이저와 수퍼바이지의 관계와 상황까지 포함하는 구체적 개선방안을 모색하였다는데 의의가 있다.

Keywords

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