Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

Factors Affecting the Organizational Citizenship Behaviors of Administrative Hospital Staff Members

종합병원 행정직원의 조직시민행동 영향요인

  • 박정훈 (좋은강안병원 건강관리과)
  • Received : 2017.11.01
  • Accepted : 2017.12.08
  • Published : 2017.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

This paper reports the results of descriptive research aimed at determining the effects of the administrative hospital staff members' organization-based self-esteem and work engagement on their organizational citizenship behaviors. The participants of the study were 200 administrative staff members of general hospitals, each with 200 beds or more, located in B city. Data were collected from March 15 to 30, 2017, and analyzed statistically using a t-test, ANOVA, Pearson's correlation coefficient, and multiple regression analysis. The findings of this study can be summarized as follows. The organizational citizenship behaviors differed significantly according to whether they had an experience of turnover (t=-4.260, p=.000) and how long they had served at their present work (t=3.297, p=.039). In addition, the organizational citizenship behaviors had strong positive correlations with the organization-based self-esteem (r=.454, p=<.000) and work engagement (r=.595, p<.000). In addition, the factor that explained the organizational citizenship behaviors most significantly was work engagement, followed by organization-based self-esteem and the period of service at the present work. All three factors accounted for 41% of those behaviors. These findings suggest that the hospital should perform internal marketing or improve its welfare system to make administrative staff members raise their self-esteem based on their organization. Moreover, the hospital should form an organizational culture of its own, in which administrative staff members feel the importance of their job, enjoy it and are given autonomy in job performance, ultimately contributing to the development of hospital management.

본 연구는 병원 행정직원의 조직기반자긍심, 직무열의가 조직시민행동에 미치는 영향을 확인하기 위한 서술적 조사연구이다. 대상자는 B시 200병상이상 종합병원에서 행정직원으로 근무하는 200명을 대상으로 하였고, 자료 수집기간은 2017년 3월 15일에서 3월 30일까지였다. 수집된 자료는 SPSS2/WIN 22 program 으로 t-test, ANOVA, Pearson's correlation coefficient and multiple regression으로 분석하였다. 연구결과 대상자의 조직시민행동은 이직경험 유무(t=-4.260, p=.000)와 현 직장근무연수(t=3.297, p=.039)에 따라 통계적으로 유의한 차이가 있었다. 조직시민행동은 조직기반 자긍심 (r=.454, p=<.000), 직무열의에 높은 정도의 양의 상관관계((r=.595, p<.000)가 있는 것으로 나타났으며, 통계적으로 유의하였다. 조직시민행동을 설명하는 유의한 변수는 직무열의, 조직기반 자긍심, 현 직장 근무 경력 순이었고, 전체 설명력은 41%였다. 이직경험유무는 조직시민행동에 영향을 미치지 않았다. 따라서 병원행정 직원이 자신이 소속된 조직에 자긍심을 가질 수 있도록 내부마케팅이나 복리후생을 높이고, 자신의 업무가 중요한 부분이며 자신의 업무를 스스로 즐기고 자신의 업무처리에 자율성을 부여하는 등의 조직 문화를 조성하여 병원경영의 발전을 도모할 필요성이 있다.

Keywords

References

  1. Y. S. Song, J. H. Kim, "The Influence of Job Autonomy on the Relationship between Personal Characteristics and Organizational Citizenship Behavior among Lower Ranking Public Officials", Journal of Korean Public Administration Review, vol. 36, no. 1, pp. 117-137, 2002.
  2. S. Y. Oh, H. C. Chung, "Focussed on hospital management = The impact of organizational commitment and emotions on organizational citizenship behavior", Journal of The Korean Governance Review, vol. 13, no. 2, pp. 49-75, 2006.
  3. I. S. Kwon, "(A) Study on Mediator Effect of Job Satisfaction and Organizational Commitment on the Relationship between Transformational Leadership and Organizational Citizenship Behavior : Focused on Army Organization", Department of Business management The Graduate School Joongbu University, 2005.
  4. D. W. Organ, "Organizational Citizenship Behavior: The Good Soldier Syndrome", Journal of Applied Psychology, vol. 74, pp. 157-164. DOI: https://doi.org/10.1037/0021-9010.74.1.157
  5. D. S. Kang, D. O. Chah, "The Impact of Organizational Justice, LMX Quality, and Psychological Empowerment on Service-oriented Organizational Citizenship Behaviors (OCBs)", Journal of Organization and Management, vol. 28, no. 1, pp. 263-287, 2004.
  6. J. L. Pierce, D. G. Gardner, L. L. Gummings & R. B. Dunham, R. B, "Organization-based self-esteem: Construct definition, measurement, and validation", Academy of Management Journal, vol. 32, pp. 622-648, 1989. DOI: https://doi.org/10.2307/256437
  7. J. H. Baek, "The Effects of Interactional Justice on Turnover Intention, Innovative Behavior: Organization based Self-Esteem(OBSE) As A Mediator", Department of Business Management The Graduate School Chosun University, 2015.
  8. J. Lee, "The Moderation Effects of Organization-Based Self-Esteem on the Relationships between Perception of Organizational Politics and Employee Response", Korean Journal of Management, vol. 14, no. 1, pp. 89-116, 2006.
  9. W. B. Schaufeli, M. Salanova, V. Gonzalez-Roma, A. B. Bakker, "The Measurement of Engagement and burnout: A Two Sample Confirmatory Factor Analytic Approach", Journal of Happiness Studies, vol. 3, no. 1, pp. 71-92, 2002. DOI: https://doi.org/10.1023/A:1015630930326
  10. W. B. Schaufeli, A. B. Bakker, M. Salanova, "The measurement of work engagement with a short questionnaire: A cross-national study", Educational and Psychological Measurement, vol. 66, no. 4, pp. 701-716, 2006. DOI: https://doi.org/10.1177/0013164405282471
  11. H. S. Kim, M. S. Kim, D. Koo, "The Effect of General Manager's Transformational Leadership in Hotel on Foodservice Employee's Job Engagement, Job Performance, and Turnover Intention", Journal of Korea Foodservice Association, vol. 9, no. 3, pp. 29-43, 2013.
  12. H. J. Kim, S. H. Hyun, I. S. Kim, "Research Articles : Examining the Relationships among Hotel Employees' Job Demands, Job Resources, Work Engagement, Self Efficacy, and Department Performance", Journal of Tourism Sciences, vol. 37, no. 8, pp. 33-53, 2013.
  13. J. L. Pierce, D. G. Gardner, "Self-esteem within the work and organizational context: a review of the organizational-based self-esteem literature", Journal of Management, vol. 30, no. 5, pp. 591-622, 2004. DOI: https://doi.org/10.1016/j.jm.2003.10.001
  14. S. S. Oh, "The Effects of the Perceived Organizational Support, Organization-based Self-esteem and Sense of Mission on Work Engagement and Job Performance-The Case of Local Government Public Servants in Gyeongsangnam-do -", Department of Public Administration The Graduate School Inje University, 2015
  15. D. W. Organ, The motivational basis of organizational citizenship behavior. In B. M. Staw & L. L. Commings (Eds.), Research in Organizational Behavior, vol. 12, pp. 43-72, 1990.
  16. G. An, "A Study on Influence of the relationships between transformational leadership, confidence and organizational citizenship behavior", Journal of The confidence research, vol. 14, no. 1, pp. 67-101, 2004.
  17. I. O. Moon, S. K. Park, J. M. Jung, "Effects of Resilience on Work Engagement and Burnout of Clinical Nurses", The Journal of Korean Nursing Administration Academic Society, vol. 19, no. 4, pp. 525-535, 2013. DOI: https://doi.org/10.11111/jkana.2013.19.4.525
  18. L. A. Lawrence, "Work engagement, moral distress, education level, and critical reflective practice in intensive care nurses", Nursing Forum, vol. 46, no. 4, pp. 256-268, 2011. DOI: https://doi.org/10.1111/j.1744-6198.2011.00237.x
  19. K. M. Lim,"Factors Affecting the Organizational Citizenship Behaviors of General Hospital Nurses", Department of Nursing The Graduate School Kosin University, 2015.
  20. B. S. Youn, "Influence of Organizational Culture Types of Hospital on Organizational Citizenship Behaviors of Nurses", Department of Clinical Nursing Science The Graduate School of Clinical Nursing Science Sungkyunkwan University, 2013.
  21. K. M. Park, "Effects of perceived organizational justice and organizational commitment on organizational citizenship behavior of hospital nurses", Department of Nursing The Graduate School of Kongju National University, 2011.
  22. H. J. Lee. "Factors Influencing the Job Satisfaction of Nurses", Department of Nursing The Graduate School Chonnam National University, 2013.
  23. H. C. Choi, "The effect of Perceived external prestige on Affective Commitment and Organizational Citizenship Behavior : Moderating effect of Organizational based self-esteem and Leader-member exchange", Department of Business Administration, The Graduate School Chungnam National University, 2017.
  24. Y. Jin, S. J. Chung, "A Study on the Influence of Psychological Capital on the Organization Citizenship Behavior: Focused on the Mediating Effect of Work Engagement and the Moderating Effect of Empowering Leadership", Korean Association of Business Education, vol. 31, no. 6, pp. 469-493, 2016. DOI: https://doi.org/10.23839/kabe.2016.31.6.469
  25. J. M. Park, S. H. Ko, "Effects of Self Leadership on Job Engagement, Trust in Supervisors and Change-Oriented Organizational Citizenship Behavior among Flight Attendants", Korean Journal of Tourism Research, vol. 31, no. 2, pp. 283-303, 2016.