Korea Journal of Hospital Management (한국병원경영학회지)

Korean Society of Hospital Management (한국병원경영학회)
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The Study on the Influence of Hospital's Outsourcing Worker's QWL to the Turnover Intention

병원 아웃소싱 근로자의 QWL과 이직의도에 관한 분석 - 이중몰입의 조절효과를 중심으로 -

  • Kim, Hun Chul (Dept. of Administration Management, Seoul Seonam Hospital) ;
  • Kim, Young Hoon (Dept. of Healthcare Management, Eulji University) ;
  • Kim, Han-sung (Dept. of Healthcare Informatics, Korea Polytechnic) ;
  • Woo, Jung Sic (Dept. of Health Administration, Cheju Halla University)
  • 김훈철 (서울특별시 서남병원 원무팀) ;
  • 김영훈 (을지대학교 의료경영학과) ;
  • 김한성 (폴리텍대학 강서캠퍼스 의료정보과) ;
  • 우정식 (제주한라대학교 보건행정학과)
  • Received : 2017.09.12
  • Accepted : 2017.12.06
  • Published : 2017.12.29
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Abstract

[purpose] This study was conducted to identify how a hospital's outsourcing workers' QWL influences Turnover Intention and to determine Dual Commitment cause any discrepancies in regards to the link between QWL and Turnover Intention. [Methodology/Approach] The study is based on 254 survey sheets answered by outsourcing employees working at general hospitals with more than 300 beds in Seoul and the methods of analysis used are as follows: reliability analysis, correlation analysis, multiple regression analysis, and hierarchical regressions analysis. [Findings] The study results First, analyzing how different types of QWL (individual, organizational, managemental) influence Turnover Intention, R2 turned out to be 30.7% and organizational factors and managemental factors show a statistically significant difference. In addition, organizational and managemental factors have negative effects on Turnover Intention while that of organization factors has a bigger influence. Second, verifying regulation effects of Dual Commitment in regards to the link between QWL and Turnover Intention, it is learned that Dual Commitment (hiring firm) has no regulation effects on the link. However, it does have a regulation effect on the link between QWL (managemental) and Turnover Intention. Moreover, after verifying regulation effects of Dual Commitment (client's firm), it is learned that it has regulation effect on the link between QWL (organizational and managemental) and Trunover Intention. [Practical Implications] In conclusion, lower Turnover Intention, it is necessary to impose tasks that suit the employees' competence and to encourage efficiency throughout clear communications and accurate directions.

Keywords

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