International Commerce and Information Review (통상정보연구)

Korea Association for International Commerce and Information (한국통상정보학회)
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The effect of private information quality on firm performances

개인정보의 질적 수준이 기업성과에 미치는 영향

  • Son, Jeyoung (Department of International Business & Trade, Kyung Hee University) ;
  • Kang, Inwon (Department of International Business & Trade, Kyung Hee University)
  • 투고 : 2016.11.19
  • 심사 : 2016.12.10
  • 발행 : 2016.12.31
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초록

This study explores the factors that determine the quality of private information and how the subsequent consumption behavior is driven. The aim of the study is to discuss how the firms' collection of private information should be conducted and which factors are crucial to raising firm performances. The empirical test conducted with a sample of 331 online consumers suggest that credibility and skepticism were strongly influenced by website reputation and massive information collection, accordingly. Then, the established credibility and skepticism determined the quality of the provided information, ultimately influencing the subsequent consumption behaviors, which are revisit intention and switching intention. Especially, the falsity of provided information was a strong driver of the consumption behavior, highlighting the importance of the quality of provided information on firm performances.

본 연구는 소비자들이 제공하는 개인정보의 질적 수준을 유발하는 요인들이 무엇인지, 개인정보의 질적 수준에 따른 소비행동의 방향성은 어떻게 나타나는지를 검증해 보고자 하였다. 이를 통해 개인정보 수집활동이라는 기업의 웹 활동이 어떠한 방향으로 수집하는 것이 소비자의 편익은 물론 기업의 성과까지 높일 수 있는 방안인지에 대하여 논의해 보고자 하였다. 웹상에서 개인정보 제공경험이 있는 소비자 331명을 대상으로 실증분석한 결과, 기업의 정보수집활동의 신뢰성과 의구심에 주요한 영향을 미치는 환경적 요인들은 각각 웹사이트 평판과 정보수집의 광범위성으로 나타났다. 정보수집활동에 대한 신뢰성과 의구심은 소비자들이 제공하는 정보의 질적 수준을 결정하고, 정보의 질적 수준은 향후 소비행동인 웹사이트 재방문의도와 웹사이트 전환의도에 유의한 영향을 미쳤다. 특히 제공되는 정보의 허위성은 향후 소비행동에 강력한 영향을 미치는 것으로 나타나 정보의 질적 수준이 기업의 성과에 직결될 수 있음을 본 연구를 통해 검증할 수 있었다.

키워드

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