The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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The Relative Effects of the Feedback Delivery Method(Face-to-Face vs. e-mail) and Reinforcement History on Quality Control Work Performance

피드백 제공방식과 강화 경험이 품질관리 수행에 미치는 효과

  • 채송화 (서울시립대학교 입학사정관) ;
  • 오세진 (중앙대학교 심리학과)
  • Received : 2016.07.22
  • Accepted : 2016.08.31
  • Published : 2016.09.28
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Abstract

This study examined the relative effects of different feedback delivery method (face-to-face vs. e-mail) and reinforcement history on work performance. Participants were asked to work on a simulated mobile phone assembly task. They performed for 30 minutes per session and attended 4 sessions. The dependents variable was the percentage of correctly completed work tasks. Of 100 participants recruited, 50 had a reinforcement history and another 50 had no reinforcement history with the feedback provider in this study. The participants in each group were randomly assigned into two experimental conditions: face-to-face feedback and e-mail feedback. The results showed that for the participants who had reinforcement history, the two feedback delivery methods did not produce a significant difference in the percentage of correctly completed work tasks. However, for those who had no reinforcement history, the two feedback methods did produce a significant difference.

본 연구의 목적은 상이한 피드백 제공방식과 피드백 제공자와 수용자 간의 강화경험이 품질관리 수행에 미치는 영향을 검증하는 것이었다. C 대학 및 대학원의 재학생 100명을 대상으로 실험을 수행하였다. 본 연구에서는 컴퓨터를 사용하여 상품을 생산하는 가상의 휴대폰 조립과제를 사용하였다. 본 연구의 독립변인은 두 가지의 피드백 제공방식(면대면과 이메일)과 강화경험의 유무였으며, 종속변인으로는 참가자들의 수행 정확도를 측정하였다. $2{\times}2$ 집단 간 설계가 적용되었으며 실험은 총 4회기로써 사전회기 1회기와 실험회기 3회기로 각 회기는 30분으로 구성되었다. 연구 결과 강화경험을 가지고 있는 경우 두 가지 피드백의 품질관리 정확도 향상 효과가 유사하게 나타났으나 강화경험이 없는 경우에는 면대면 피드백이 품질관리 정확도 향상에 더 효과적인 것으로 나타났다. 이러한 결과를 통해 두 가지 피드백 제공방식과 피드백 제공자와 수용자 간의 강화경험에 따라 수행에 미치는 피드백의 효과가 달라질 수 있음을 알 수 있다.

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