패션 사회적 브랜드-소비자 관계가 브랜드 자산에 미치는 영향 연구

Research about The Effect of Customer-Brand Relationship of Fashion Social Brand on Brand Equity

  • 나윤규 (중앙대학교 예술문화원)
  • Na, Youn Kue (Dept. of Art &Culture Research Institute, Chung-Ang University)
  • 투고 : 2015.10.12
  • 심사 : 2016.03.21
  • 발행 : 2016.06.30

초록

사회적기업의 브랜드를 추구하는 패션 소비층은 개인적인 가치 기준을 바탕으로 합리적인 소비생활을 하며 브랜드 이미지를 중시하고 자신만의 감도를 찾는 공통된 특징을 가지고 있다. 이러한 추세에 따라 패션 사회적 브랜드는 새로운 각도에서 소비자들을 이해하며 환경변화에 능동적으로 대응할 필요성이 요구되고 있다. 이에 본 연구에서는 패션 사회적 브랜드-소비자 관계의 세부적 요인이 브랜드 자산 구성요소들에 미치는 구조적 관계에 대해 규명하며, 연구결과를 기준으로 패션사회적 브랜드가 소비자의 구매행동을 예측하여 보다 효율적인 브랜드 전략을 진행하는데 있어 시사점을 제공하고자 한다. 이를 위해 2015년 4월 1일부터 30일까지 ${\bigcirc}{\bigcirc}$ 패션 사회적 브랜드 상품구매경험자를 800명을 대상으로 설문을 실시하였으며, SPSS 20.0, AMOS 20.0을 사용하여, 빈도분석, 신뢰도 분석, 요인분석 및 경로분석을 실시하였다. 이상을 바탕으로 도출된 연구결과는 다음과 같다. 첫째, 브랜드-소비자 관계의 행위적 몰입, 인지적 믿음은 브랜드 인지도에 유의한 영향을 미쳤으나, 감성적 유대는 브랜드 인지도에 영향을 미치지 않았다. 둘째, 브랜드-소비자 관계의 행위적 몰입, 감성적 유대, 인지적 믿음은 브랜드 이미지에 유의한 영향을 미쳤다. 셋째, 패션 사회적 브랜드 이미지는 브랜드 태도 및 브랜드 충성도에 유의한 영향을 미쳤다. 넷째, 패션 사회적 브랜드의 지각된 품질은 브랜드 이미지, 브랜드 태도, 브랜드 충성도에 유의한 영향을 미쳤다. 다섯째, 패션 사회적 브랜드 태도는 브랜드 충성도에 유의한 영향을 미쳤다.

키워드

참고문헌

  1. Aaker, A. D. (1996). Measuring Brand Equity Across Products & Markets. California Management Review, 38, 102-120. https://doi.org/10.2307/41165845
  2. Aaker, A. D. (1996). Building Strong Brands. New York: The Free Press.
  3. Aaker, A. D. (1991). Managing Brand Equity: Capitalizing on the Value of a Brand Name. New York: The Free Press.
  4. Aaker, J. L. (1999). The Malleable Self: The Role of Self-Expression in Persuasion. Journal of Marketing Research, 36(2), 45-57. https://doi.org/10.1177/002224379903600104
  5. Al-Debei, M., Al-Lozi, G., & Fiztgerald, G.(2013). Engineering innovative mobile data service: Developing a model for value network analysis and design. Business Process Management Journal, 19(2), 45-57.
  6. Anderson & Gerbing(1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411
  7. Bello, D. C., & Holbrook, H. P (1995). Does an Absence of Brand Equity Generalize across Product Classes? Journal of Business Research, 34, 125-131. https://doi.org/10.1016/0148-2963(95)00008-G
  8. Blackston, M. (1993). Brand Equity and Advertising: Advertising Role in Building Strong Brands. Hillsdale, NJ, 113-124.
  9. Blattberg, R. C., Gary, G., & Jacquelyn, S. T. (2001). Managing Customer Acquisition. Direct Marketing, 64(October),. 41-55.
  10. Cho, Y. B., Kwag, S. H., & Ryu, J. R. (2008). A Study On Knowledge Workers' Job Satisfaction And Life Satisfaction According To Their Position In Labor Market. Journal of Human Resource Management Research, 15(1), 173-200.
  11. Cho, Y. B., & Ryu, J. B. (2014). The measurement of social values of social enterprises, the exploration of ine approach and development direction: Focused on strengths of the SROI. Journal of Humman Resource Management Research, 21(3), 475-494. https://doi.org/10.14396/jhrmr.2014.21.3.475
  12. Choi, M. W. & Cho, B. L. (2005). A Study of the Brand Relationship Quality: With Focus on the Relation with the Components of Brand Equity. Korean journal of advertising and public relations, 7(4), 22-31.
  13. Cornwell, T. B., & Coote, L. V. (2005). Corporate sponsorship of a cause: The role of identification in purchase intent. Journal of Business Research, 268-276.
  14. De Wulf, K., Odekerken-Schroder, G., & Iacobucci, D. (2001). Investments in Consumer Relationships: A Cross-Country and Cross-industry Exploration. Journal of Marketing, 65(4), 33-50. https://doi.org/10.1509/jmkg.65.4.33.18386
  15. Fournier, S. (1998). Consumer and Their Brands: Developing Relationship Theory in Consumer Research. Journal of Consumer Research, 24(3), 343-372. https://doi.org/10.1086/209515
  16. Gu, J. L. & Lee, M. S. (2003). A Study on the interaction among Components of Brand Equity by the Types of Consumer-Brand Relationship. Consumption Culture Study, 6(3), 99-123. https://doi.org/10.1080/1025386032000099903
  17. Hartley, J.(2004). Case study research. In Catherine Cassell & Gillian Symon (Eds.), Essential guide to qualitative methods in organizational research (pp.323-333). London: Sage.
  18. Hoeffler, S., & Keller, K. L. (2002). Building brand equity through corporate societal marketing. Journal of Publick Policy and Marketing, 21(1), 78-89. https://doi.org/10.1509/jppm.21.1.78.17600
  19. Jung, J. S., & Lee, M. J.(2012). Scientific Technology ODA Strategy Using Appropriate Technology: Based on Creating Shared Value. Korean Management Consulting Review, 12(4), 421-443.
  20. Kim, H. J. & Lim, S. J. (2002). The Components of Consumer-Based Fashion Brand Equity, The Research Journal of the Costume Culture, 10(6), 680-696.
  21. Kim, H. J. & Lim, S. J. (2004). The Conceptual Framework of Building Fashion Brand Equity: Focused on casual wear brand. Journal of the Korean Society of Clothing and Textiles, 28(2), 252-261.
  22. Kitchin, T. (2003). Corporate social responsibility: A brand explanation. Brand Management, 10(4), 312-326. https://doi.org/10.1057/palgrave.bm.2540127
  23. Keller, K. L. (2001). Building Customer-Based Brand Equity. Marketing Management, 10(2), 14-19.
  24. Keller, K. L. (2003). Building, Measuring, and Managing Brand Equity(2nd ed.). New Jersey, NJ: Prentice Hall. 56-67.
  25. Keller, K. L. (1993). Conceptualizing, Measuring, and Managing Customer-based Brand Equity. Journal of Marketing Research, 57(January), 1-22.
  26. Klein, J. & Dawar, N. (2004). Corporate socail responsibility and consumers' attributions and brand evaluations in a product0harm crisis. International Journal of Research in Marketing, 21(3), 203-217. https://doi.org/10.1016/j.ijresmar.2003.12.003
  27. Lacey, R., Angelin, G., Close, R., & Zachary F. (2010). The pivotal roles of product knowledge and corporate social responsibility in event sponsorship effectiveness. Journal of Business Research, 63, 1222-1228. https://doi.org/10.1016/j.jbusres.2009.11.001
  28. Lee, H. S. & Lim, J. H. (2005). Measuring Customer Satisfaction: Evaluation of NCSI and KCSI and Suggestions for Developing a New Index. Korea Marketing Review, 20(3), 137-160.
  29. Lee, H. J., & Ryu, S. H. (2012). Effects of Social Values of Social Enterprises on Attitude towards Social Enterprises and Purchase Intention: Mediating Effects of Identification. Academy of customer satisfaction management, 14(1), 197-216.
  30. Lee, Y. L., Nam, J. S., & Jo. S. M. (2006). Effects of Brand Familiarity and Coupon Proneness of a Restaurant Chain on Coupon Redemption & Revisit Intention, Journal of the East Asian Society of Dietary Life, 16(4). 481-487.
  31. Park, S. H., Kim, J. W., & Park, J. S. (2009). The Effect Of Social Values Of Social Enterprise On Employees Job Attitudes. Journal of Human Resource Management Research, 16(4), 99-119.
  32. Peredo, A. M., & McLean, M. (2006). Social Entrepreneurship: A Critical Review of the Concept. Journal of World Business, 41(1), 56-65. https://doi.org/10.1016/j.jwb.2005.10.007
  33. Pham, M. T., Joel, B. C., John W. P., & Hughes, G. D. (2001). Affect Monitoring and the Primacy of Feelings in Judgment. Journal of Consumer Research, 28(Sep), 167-188. https://doi.org/10.1086/322896
  34. Pracejus, J., & Olsen, D. G. (2004). The role of brand/cause fit in the effectiveness of causerelated marketing campaigns. Journal of Business Research, 57, 635-640. https://doi.org/10.1016/S0148-2963(02)00306-5
  35. Schmitt, B. (1995). Issues of Corporate Identity in East Asia. The Columbia Journal of World Business, Winter, 28-36.
  36. Shocker, A. D., & Weitz, B. (1988). A Perspective on Brand Equity Principles and Issues. In: Defining, Measuring and Managing Brand Equity. Conference Summary (Report no 88-104), Marketing Science Institute, Cambridge, Ma.
  37. Srivastava, R. K. & Shocker, A. D. (1991). Brand Equity: A Perspective on Its Meaning and Measurement. Cambridge, MA: Marketing Science Institute.
  38. Suh, J., & Yi, Y. (2006). When brand attitudes affect the customer satisfaction-loyalty relation: The moderating role of product involvement. Journal of Consumer Psychology, 16(2), 145-155. https://doi.org/10.1207/s15327663jcp1602_5
  39. Wester, F. E. Jr. (2000). Understanding the relationship among Brands Consumers and Resellers. Journal of the Academy of Marketing Science, 28(1), 17-23. https://doi.org/10.1177/0092070300281002
  40. Yi, Y. J. & La. S. A. (2002). Brand Personality-Brand Identification-Brand Equity Model : An Exploratory Study on the Difference Between Users vs. Non-Users. Korea Marketing Review, 17(3), 1-33.
  41. Yoo, B. H., Donthu, N. & Lee, S. H.(2000), An Examination of Selected Mix Elements and Brand Equity. Journal of the Marketing Science, 28(2), 195-211. https://doi.org/10.1177/0092070300282002