Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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An Approach to Improving the Quality of Airport Services for the Mobility Handicapped

교통약자를 위한 공항이용서비스시스템 개선방안 연구

  • Kim, Chang-Gyun (Department of Industrial Engineering, Chonnam National University) ;
  • Bae, Tae-Yong (Department of Industrial Engineering, Chonnam National University) ;
  • Ham, Dong-Han (Department of Industrial Engineering, Chonnam National University)
  • 김창균 (전남대학교 산업공학과) ;
  • 배태용 (전남대학교 산업공학과) ;
  • 함동한 (전남대학교 산업공학과)
  • Received : 2015.10.19
  • Accepted : 2016.03.18
  • Published : 2016.03.31
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Abstract

The types and characteristics of services that airport service systems provide have recently been diversified and specialized to meet various needs of users and their travelling activities. A service for the mobility handicapped is one of the newly demanded services. However, current services for them, which are provided by most of the Korean airports, are not sufficient to satisfy their needs. Additionally, there exist a lot of constraints in the use of those services, which makes it difficult for the mobility handicapped to use them effectively. Another problem is that a lot of the mobility handicapped do not even know that airports now offer services specialized for them. Considering that Korean airports have been recognized as a top-level service provider for about decades, it can be claimed that such an inferior quality of services for the mobility handicapped should be urgently improved. With this issue in mind, this study aims to propose an approach to improving the quality of airport services for the mobility handicapped. Firstly, we examined the actual conditions of the services for the mobility handicapped and identified the limitations of the current services, based on the results of literature review and questionnaire survey against the mobility handicapped and stakeholders of the services currently provided. Then we established a set of design improvement requirements and suggested several ways to improve the services for the mobility handicapped. Finally, we pointed out several issues to be resolved to design better specialized services for the mobility handicapped.

Keywords

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