한국재난정보학회 논문집 (Journal of the Society of Disaster Information)

  • 제12권4호
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  • Pages.329-341
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  • 2016
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  • 1976-2208(pISSN)
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  • 2671-5287(eISSN)
한국재난정보학회 (The Korean Society of Disaster Information)
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신종 인플루엔자 유행 시의 일개 병원의 위기 대응에 관한 연구 : ser-M 모델을 중심으로

Crisis Response at One Hospital in Swine Flue Epidemics : Focusing on ser-M Model

  • Wang, Soonjoo (Seoul School of Integrated Sciences and Technologies)
  • 투고 : 2016.08.29
  • 심사 : 2016.12.02
  • 발행 : 2016.12.31
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초록

신종 인플루엔자 유행과 같은 사회적 위기는 기업을 비롯한 다양한 조직에 영향을 미치게 되고 이에 대한 활동과 결과는 사회적 위기와 조직의 특성에 따라 다를 것이다. 사회적 위기에 대한 조직의 단기적인 대응을 이해하는데 ser-M 모델을 이용한 메카니즘 기반 관점은 현재까지 사용되지 않았으나, 본 연구를 통해 ser-M 모델을 활용한 연구가 단기간 특정 사건을 대상으로도 가능함을 보이고, 위기나 재난과 관련된 접근 방법의 하나로 활용할 수 있음을 보고자 하였다. 본 연구에서는 신종 인플루엔자를 직접 대응하는 의료기관에서 사회적 위기로서 신종 인플루엔자에 어떻게 대처하였는지를 알아봄과 동시에 그 활동과 운영의 변화를 최신의 ser-M 모델을 적용하여 보고자 하였다. 본 사례로 볼 때 신종 플루 유행과 같은 외부 요인으로 인한 기업의 위기 상황에서 효율적 대응을 위한 준비와 그 과정에 대한 경영학적 접근, 특히 ser-M 모델을 적용한 기업 측면의 구체적 사례 연구가 부족한 데 대한 초기단계 연구로서 의의가 있을 것이며, 메커니즘 이론이 장기적 경영 전략 뿐 아니라 단기적 외부 상황 변화에 따른 기업의 영향을 분석하는 데에도 사용 가능할 것으로 사료된다.

The social crisis like swine flue epidemics can influence on the various groups and organizations in society. The activity and result by the influence can be different according to the kind of social crises and characteristics of organizations. To understand the short-term response of an organization to social crisis, ser-M model has not been used, but in this study, it is shown that the study using ser-M model can be applicable to short-term event and that ser-M model can be one of access methods to social crisis and disaster. In this study author tried to examinate the response of an hospital in Korea to swine flue epidemics from 2009 to 2010 based on ser-M model. This ser-M model can be used for analysis of response by an organization or a company to short-term external environmental impact like social crisis or disaster as well as long-term management strategy.

키워드

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