보건의료산업학회지 (The Korean Journal of Health Service Management)

  • 제10권3호
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  • Pages.173-184
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  • 2016
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  • 2093-5986(pISSN)
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  • 2288-0666(eISSN)
보건의료산업학회 (Korea Society of Health Service Management)
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요양보호사의 직무스트레스가 고객지향성에 미치는 영향 - 본인인지건강수준의 조절효과

The Influence of Job Stress of Care Workers on Customer Orientation -The Moderation Effect of Self-Perceived Health Level-

  • 이규희 (고신대학교 의료경영학과) ;
  • 조경원 (고신대학교 의료경영학과)
  • Lee, Gyu-Hee (Department of Health Care Administration, Kosin University) ;
  • Cho, Kyoung-Won (Department of Health Care Administration, Kosin University)
  • 투고 : 2016.07.04
  • 심사 : 2016.09.24
  • 발행 : 2016.09.30
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초록

Objectives : This research analyzed the general characteristics of care workers and verified the correlation among self-perceived health, job stress and customer orientation. Methods : We conducted a survey from May 1st, to May 31st, 2015 of 260 care workers who are affiliated with elderly care facilities or home care facilities in Busan, Korea. Results : The more the workers were stressed about their organizational culture, the more they recognized psychological difficulties. However, there was no correlation between organizational culture and their tendency to be oriented toward customers. It was verified that the recognized psychological health has a positive regulation effect between customer orientation and job stress such as job skill requirement(p<0.01), job autonomy(p<0.01), and organizational culture(p<0.01). Conclusions : Because both suppliers and recipients of care services are aging, it is necessary for elderly care facilities to make a greater effort to minimize the physical and psychological losses of recipients.

키워드

참고문헌

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피인용 문헌

  1. 노인돌봄서비스 제공기관의 돌봄제공자 정서지원서비스 현황 및 영향요인 vol.12, pp.3, 2016, https://doi.org/10.12811/kshsm.2018.12.3.079