디지털융복합연구 (Journal of Digital Convergence)

  • 제14권10호
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  • Pages.183-193
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  • 2016
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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융복합 시대 모바일 커뮤니케이션 서비스 유용성이 팀 과제 성과에 미치는 영향

The Effect of Service Usefulness of Mobile Communication Services on Team Project Performance in the Convergence Era

  • 투고 : 2016.08.26
  • 심사 : 2016.10.20
  • 발행 : 2016.10.28
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초록

최근 팀 프로젝트에서 모바일 커뮤니케이션 서비스(MCS: mobile communication services)를 활용한 협업이 활발히 진행되고 있다. 본 연구에서는 MCS를 활용한 협업이 팀 프로젝트 성과에 미치는 영향을 살펴보았다. 조직 측면에서 팀 몰입과 팀 신뢰가 팀 프로젝트 성과 형성에 핵심적인 역할을 담당할 것으로 예상하였으며, MCS 유용성의 영향에 대해서도 살펴보았다. MCS 유용성을 형성하는 주요 특성으로 유비쿼티, 복합적 사용, 사용 용이성을 고려하였다. 팀 프로젝트 수행 시 IT 서비스를 자주 활용하는 116명의 대학생들을 대상으로 연구 모형을 검증하였으며, PLS를 활용하였다. 연구 모형 분석 결과, 팀 신뢰는 팀 몰입과 팀 프로젝트 성과에 긍정적으로 유의한 영향을 미쳤다. 하지만, MCS 유용성은 팀 몰입에 유의한 영향을 미치지 않았고, 팀 프로젝트 성과에만 유의한 영향을 미쳤다. MCS 특성 가운데 사용 용이성만 MCS 유용성 형성에 도움을 주는 것으로 밝혀졌으며, 유비퀴티와 복합 사용성은 MCS 유용성에 유의한 영향을 미치지 않았다.

Recently, collaborations through MCS use in team projects are frequently conducted. This study developed a research model to examine the impact of collaboration through MCS on project performance. Team commitment and team trust regarded as the key drivers of enhancing project performance. Moreover, we also investigated the effect of usefulness of MCS on project performance. We posit ubiquity, polychronic use, and ease of use as the key antecedents of usefulness of MCS. The proposed theoretical framework was tested by using survey data collected from 116 university students who have rich experience with collaboration through MCS. PLS was employed for the analysis of the data. The analysis results showed that team trust significantly influences team commitment and project performance, respectively. However, usefulness of MCS is not significantly related to team commitment, while it play a prominent role in enhancing project performance. The results reveals that ease of use has a significant effect on usefulness of MCS, whereas ubiquity and polychronic use are not significantly related to it. From theoretical and practical perspective, this paper can provide in-depth knowledge of the effects of collaboration via MCS on project performance.

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