Government Support and Marketing for Medical Tourism: Brand Marketing Strategy utilizing Service Mix

외국인 환자 유치를 위한 지원 및 마케팅 방안: 서비스믹스를 활용한 브랜드 마케팅

  • Jin, Ki Nam (Department of Health Administration, Yonsei University) ;
  • Han, Dongwoo (Bureau of Global Healthcare, Korea Health Industry Development Institute (KHIDI)) ;
  • Park, Kyoung Seo (External Affairs Center, Sejong Hospital) ;
  • Han, Whiejong (Department of Healthcare Management, Eulji University)
  • 진기남 (연세대학교 보건행정학과) ;
  • 한동우 (한국보건산업진흥원 외국인환자유치지원단) ;
  • 박경서 (세종병원 대외협력센터) ;
  • 한휘종 (을지대학교 의료경영학과)
  • Published : 2015.09.30

Abstract

Medical tourism in Korea has been rapidly grown for last couple of years, based on exclusive support from Korean government. About 60,000 foreign patients received medial services in 2009, an initial stage of entering medical tourism business, and the number of foreign patients received medical services in Korea hiked to more than 266 thousands in 2014, which is showing 34.7% of annual average increase between 2009 and 2014. Diversification of target markets and service areas contributed on this remarkable growth. This paper describes current status of medical tourism in Korea as well as various supports from government for the growth of medical tourism. In addition, the paper presents approaches for brand marketing, by utilizing 7Ps, the marketing mix (a.k.a. service mix), in order to increase awareness and competitiveness of medical services of Korea in global market.

Keywords

References

  1. Friedman TL(2006) The world is flat: A brief history of the twenty-first century, New York: Farra, Straus and Giroux
  2. Wong, KM(2014), Medical Tourism Destination SWOT Analysis: A Case Study of Malaysia, Thailand, Singapore and India, SHS Web of Conferences 12
  3. 보건복지부(2009), 보건복지부 보도자료, 2009년 12월 29일
  4. 보건복지부(2012), 보건복지부 보도자료, 2012년 4월 18일
  5. 보건복지부(2015a), 보건복지부 보도자료, 2015년 5월 29일
  6. 보건복지부(2015b), 2014년 외국인환자 유치실적 조사 결과, 보건복지부
  7. 박경서(2015), 전문병원의 브랜드마케팅 전략 및 성공요인, 2015 K-Hospital 세미나(2015년 9월 11일) 발표자료, Kintex
  8. 진기남(2015), Medical Tourism: Trend and Marketing Strategy, 2015 K-Hospital 세미나(2015년 9월 11일) 발표자료, Kintex
  9. 한국보건산업진흥원(2013), 2013년 보건산업분석연구 보고서
  10. 한동우(2015), 외국인환자 유치사업의 정책동향 및 방향, 2015 K-Hospital 세미나 (2015년 9월 11일) 발표자료, Kintex