DOI QR코드

DOI QR Code

프로세스 접근방법을 통한 경영시스템 구축이 운영성과에 미치는 영향에 대한 연구 - ISO/IEC 17021 인증기관을 중심으로 -

Study on the effect of the management system establish through process approach on operation performance - Focused on ISO/IEC 17021 certification body -

  • 조경석 (인하대학교 산업경영공학과) ;
  • 이창호 (인하대학교 산업경영공학과)
  • 투고 : 2015.04.20
  • 심사 : 2015.06.10
  • 발행 : 2015.06.30

초록

For the sustainable development, companies are making a lot of efforts such as activities of sales increase and cost reduction. Among these, efforts to use limited resources efficiently and effectively is still being made steadily. And many methods for management innovation are being introduced and used. However there were partial or temporary effects only. So there are not enough to achieve operations performance to cover the entire system. Therefore, in order to maximize performance or to improve sustainability across the companies, it is necessary to rebuild the existing system with process perspective not with existing functional perspective. This study was performed to achieve the objective that is operation performance improvement of certification body. So literature review was researched and analyed about the process innovation and the process approach. And basic model which is compatible with ISO/IEC 17021 requirement for the certification body was established in this study. Based on this model, one of the certification body was selected and operation system for this organization was established, documented and implemented through the process approach method. In the result, operations performance of certification body on the side of efficiency and effectiveness is analyzed and the effect of reconstruction of system on operations performance was figured out

키워드

참고문헌

  1. "ISO 9000:2005 Quality management systems - Fundamentals and vocabulary", ISO, 2005.
  2. "Harvard Business Review - Reengineering work: Don't Automate, Obliterate", Michael Hammer, 1990
  3. "Process Innovation-Reengineering Work through Information Technology", Thomas H. Davenport, 1993
  4. "ISO 9001:2008 Quality management systems - Requirements", ISO, 2008.
  5. "Study on the effectiveness of process approach for business performances : With special reference to ISO 9001:2000 certified companies", kyonggi university, Dong Jin Kim, 2005.
  6. "Study of the effect on business performance through innovation activities such as process management", busan university, Yang Taec Lee
  7. "Case Study of Process Innovation" University of Ullsan, Pyeong Wang, 2007.
  8. "Case Study on the Establishment of an Integrated System for Quality, Environment and Health & Safety by Utilizing a Process Approach", Chungbuk University, Eun Woo Kim, 2006.
  9. "ISO/IEC 17021 Conformity assessment - Requirements for bodies providing audit and certification of management systems", ISO, 2011.