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A Brief Sketch on Product-Service Integration Spaces for Comparison of Product-Service Systems in Manufacturing Servitization

제조업 서비스화에 있어서의 제품-서비스 시스템 비교를 위한 제품-서비스 융합 공간에 대한 소개

  • Kim, Ji Hoon (Service Design Institute, Sungkyunkwan University) ;
  • Yoon, Se Hwan (Service Design Institute, Sungkyunkwan University) ;
  • Kim, Young Se (Service Design Institute, Sungkyunkwan University)
  • 김지훈 (성균관대학교 서비스 융합디자인협동과정) ;
  • 윤세환 (성균관대학교 서비스 융합디자인협동과정) ;
  • 김용세 (성균관대학교 서비스 융합디자인협동과정)
  • Received : 2015.02.17
  • Published : 2015.03.31

Abstract

Product-Service Systems (PSS) has drawn significant attention since it can effectively address diverse values of consumers by integrating products and services. PSS has been defined as a system of products, services, supporting networks and infrastructure that is designed to satisfy customer needs and to generate values. Manufacturing companies can accomplish business innovation by devising new service elements and providing PSSs starting from their products. Such new efforts are called manufacturing servitization. With analysis of the company's business contexts, diverse strategies could be set for servitization. Services could be developed so that their product functions can be supported. On the other hand, new services could be devised to drive active emotional values of their customers in a broadly related manner with their products. In this way, different servitization strategies in service space could be employed. In this paper, the product-service integration spaces for comparison of product-service systems in manufacturing servitization is briefly sketched. Various issue spaces, termed dimensions, would be used including service space, customer space, value space and business model space. Diverse PSS cases, including well-known PSSs and brand new PSSs, will be classified and compared to demonstrate the product-service integration spaces.

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