References
- 김경식(2014). 퍼스널트레이너의 전문성이 회원의 PT만족 및 운동지속에 미치는 영향. 한국콘텐츠학회논문지, 14(10), 298-305 https://doi.org/10.5392/JKCA.2014.14.10.298
- 김창태, 조철호(2013). 병원 CRM활동이 관계품질과 성과에 미치는 영향, 의료경영학연구, 7(3), 1-11
- 박운제(2011). 전자의무기록(EMR) 시스템하에서 의사의 만족도와 의무기록정보의 기재 충실도 향상 방안, 병원경영학회지, 16(2), 19-30
- 박준기, 박용기, 장준범(2012). 서비스 제공자의 전문성과 고객의 사회성이 지속적 사용의도에 미치는 영향 - IT서비스를 중심으로, 서비스경영학회지, 13(5), 203-220
- 박준기, 윤정인, 이정우(2010). IT서비스품질과 관계품질이 지식공유 활동에 미치는 영향, 한국콘텐츠학회논문지, 10(7), 355-365 https://doi.org/10.5392/JKCA.2010.10.7.355
- 박준기, 이혜정, 이정우(2014). IT 서비스 상황에서의 심리적 기제 : 갈등, 만족, 신뢰 그리고 몰입, 한국IT서비스학회지, 13(1), 1-21 https://doi.org/10.9716/KITS.2014.13.1.001
- 박준기, 조철현, 김한별, 이정우(2013). IT컨설팅에서 인지적 신뢰와 정서적 신뢰에 관한 연구, 한국IT서비스학회지, 12(3), 39-54 https://doi.org/10.9716/KITS.2013.12.3.039
- 서창석, 이인태(2014). 전자의무기록(EMR)이 프로세스 개선 및 운영성과에 미치는 영향, 서비스경영학회지, 15(3), 327-345
- 원영순, 김지현(2014). 치과의 고객관계관리 활동과 고객의 관계몰입, 보건의료산업학회지, 8(3), 39-48 https://doi.org/10.12811/kshsm.2014.8.3.039
- 이은숙(2012). 간호사의 전자의무기록 시스템 이용 만족도에 관한 연구, 보건과 복지, 14, 59-80
- 이인태(2014). 모바일 전자의무기록(EMR)의 기술적 특성이 시스템 품질과 사용자 만족에 미치는 영향 병원경영학회지, 19(3), 43-52
- 주기중, 유상진(2012). 서비스 스케이프와 정보기술이 서비스 접점직원의 직무만족과 정서적 몰입 및 서비스 수행에 미치는 영향: 간호서비스를 중심으로, 한국산업정보학회논문지, 17(5), 75-88 https://doi.org/10.9723/jksiis.2012.17.5.075
- 최광석, 구철모, 이대용(2013). EMR시스템 구축 사례연구: 조선대학교 병원, Information Systems Review, 15(2), 41-58
- 최준영, 고민석, 이현숙(2011). 병원행정직원의 병원정보시스템 이용만족도에 영향을 미치는 요인, 보건의료산업학회지, 5(3), 157-168 https://doi.org/10.12811/kshsm.2011.5.3.157
- ANDERSON, E. W., B (1989). Determinants of Continuity in Conventional Industrial Channel Dyads, Marketing Science, Vol.8(4)(4), 310-323 https://doi.org/10.1287/mksc.8.4.310
- Bagozzi, R. P., Yi, Y. (1988). On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16(1), 74-94 https://doi.org/10.1007/BF02723327
- Bauer, H., Bauer, M., Grether, M. (2002). Customer Relations Through the Internet, Journal of Relationship Marketing, 1(2), 39-55 https://doi.org/10.1300/J366v01n02_03
- Bendapudi, N., & Berry, L. L. (1997). Customers' motivations for maintaining relationships with service providers, Journal of Retailing, 73(1), 15-37 https://doi.org/10.1016/S0022-4359(97)90013-0
- Bigne, E., & Blesa, A. (2003). Market orientation, trust and satisfaction in dyadic relationships: a manufacturerâ retailer analysis, International journal of retail & distribution management, 31(11), 574-590 https://doi.org/10.1108/09590550310503302
- Bitner, M. (1990). Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses, Journal of Marketing, 54(2), 69-82 https://doi.org/10.2307/1251871
- Bove, L., Mitzifiris, B. (2007). Personality traits and the process of store loyalty in a transactional prone context, Journal of Services Marketing, 21(7), 507-519 https://doi.org/10.1108/08876040710824861
- Carr, C. L. (2006). RECIPROCITY: The Golden Rule of IS-User Service Relationship Quality and Cooperation, CoMMUNICATIONS OF THE ACM, 49(6), 77-83 https://doi.org/10.1145/1132469.1132471
- Chin, W. (1998). Issues and opinion on structural equation modeling, Management Information Systems Quarterly, 22(1), 7-16
- Crosby, L. A., Evans, K. R., Cowles, D. (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. The Journal of Marketing, 54(3), 68-81 https://doi.org/10.2307/1251817
- Doney, P. M., & Cannon, J. P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships, journal of marketing, 61(2), 35-51 https://doi.org/10.2307/1251829
- Doyle, S., Roth, G. (1992). Selling and Sales Management in Action: The Use of Insight Coaching to Improve Relationship Selling, The Journal of Personal Selling & Sales Management(1), 59
- Fornell, C. (1992). A National Customer Satisfaction Barometer: The Swedish Experience, Journal of Marketing(1), 6
- Fornell, C., Fornell, M., Johnson, E., Anderson, J., Cha, B. (1996). The American Customer Satisfaction Index: Nature, Purpose, and Findings, Journal of Marketing, 60(4), 7-18 https://doi.org/10.2307/1251898
- Fornell, C., Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 39-50
- Gefen, D. (2000). E-commerce: the role of familiarity and trust, Omega, 28(6), 725-737 https://doi.org/10.1016/S0305-0483(00)00021-9
- Hair Jr, J., Anderson, R., Tatham, R., & Black, W. (1995). Multivariate Data Analysis: With Readings, Upper Saddle River, NJ, USA: Prentice-Hall
- Ho, C.-H. (2012). FACTORS AFFECTING INTENT TO PURCHASE VIRTUAL GOODS IN ONLINE GAMES, International journal of electronic business management, 10(3), 204
- Macintosh, G. (2007). Customer orientation, relationship quality, and relational benefits to the firm, Journal of Services Marketing, 21(3), 150-159 https://doi.org/10.1108/08876040710746516
- Mayer, R. C., Davis, J. H., Schoorman, F. D. (1995). An integrative model of organizational trust, Academy of management review, 20(3), 709-734 https://doi.org/10.5465/AMR.1995.9508080335
- McKeen, J. D., Guimaraes, T., Wetherbe, J. C. (1994). The Relationship between User Participation and User Satisfaction: An Investigation of Four Contingency Factors, MIS Quarterly, 18(4), 427-451 https://doi.org/10.2307/249523
- Meng Leong, S., Busch, P., Roedder John, D. (1989). Knowledge Bases and Salesperson Effectiveness: A Script-Theoretic Analysis, Journal of Marketing Research(2), 164
- Palmatier, R. W., Dant, R. P., Grewal, D., Evans, K. R. (2006). Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis, The Journal of Marketing, 70(4), 136-153 https://doi.org/10.1509/jmkg.70.4.136
- Park, J.-G., Lee, H., Jang, J., Lee, J. (2013). Roles of Technical and Functional Service Quality, and Cognitive and Affective Trust in IT Service Encounter, Journal of Next Generation Information Technology, 4(8), 312-321
- Park, J.-G., Lee, J. (2014). Knowledge sharing in information systems development projects: Explicating the role of dependence and trust, International Journal of Project Management, 32(1), 153-165 https://doi.org/10.1016/j.ijproman.2013.02.004
- Park, J.-G., Lee, S., Lee, J. (2014). Communication effectiveness on IT service relationship quality, Industrial Management & Data Systems, 114(2), 321-336 https://doi.org/10.1108/IMDS-04-2013-0186
- Park, J., Lee, J., Lee, H., Truex, D. (2012). Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services, International Journal of Information Management, 32(5), 459-468 https://doi.org/10.1016/j.ijinfomgt.2012.02.005
- Sako, M. (1992). Price, quality and trust: inter-firm relations in Britain and Japan (Vol. 18): Cambridge University Press
- Selnes, F. (1998). Antecedents and consequences of trust and satisfaction in buyera seller relationships. European Journal of Marketing, 32(3/4), 305-322 https://doi.org/10.1108/03090569810204580
- Spake, D. F., Megehee, C. M. (2010). Consumer sociability and service provider expertise influence on service relationship success, Journal of Services Marketing, 24(4), 314-324 https://doi.org/10.1108/08876041011053024
- Spanos, Y. E., Lioukas, S. (2001). An Examination Into The Causal Logic of Rent Generation: Contrasting Porter's Competitive Strategy Framework And The Resource-Based Perspective, Strategic Management Journal, 22, 907-934 https://doi.org/10.1002/smj.174
- Wang, S.-C., Sy, E., Fang, K. F. (2010). The post-adoption behavior of online knowledge community: decomposing customer value, Journal of Computer Information Systems, 51(2), 60-70
- Wang, S. C., Sy, E., Fang, K. (2010). The post-adoption behavior of online knowledge community: decomposing customer value, Journal of Computer Information Systems, 51(2), 60-70
- Wilson, D. T., Mummalaneni, V. (1986). Bonding and commitment in buyer-seller relationships: a preliminary conceptualisation, Industrial Marketing and Purchasing, 1(3), 44-58
- Yoon, S., Suh, H. (2004). Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool, Information Systems Frontiers, 6(4), 341-352 https://doi.org/10.1023/B:ISFI.0000046376.10364.16