DOI QR코드

DOI QR Code

간호사의 직무스트레스와 직무만족도가 소진과 이직의도에 미치는 영향관계 실증연구

Empirical study on the turn-over intention of university hospital nurses

  • 방병문 (가톨릭대학교 서울성모병원 수술간호팀) ;
  • 이선영 (가톨릭대학교 정부혁신생산성연구소) ;
  • 정종원 (가톨릭대학교 행정학전공)
  • Bang, Byung-Mun (Dept. of Surgical Nursing, The Catholic University of Korea, Seoul St. Mary's Hospital) ;
  • Lee, Sun Young (Government Innovation & Productivity Institute, The Catholic University of Korea) ;
  • Cheong, Jong One (Department of Public Administration, The Catholic University of Korea)
  • 투고 : 2014.11.16
  • 심사 : 2015.02.20
  • 발행 : 2015.02.28

초록

본 연구는 직무만족도와 직무스트레스 요인이 소진(Burn-out), 이직 의도에 미치는 영향을 분석하여 그 관리적 함의를 도출하고 효율적인 의료종사자 인력관리 및 업무의 질 향상의 방안을 모색해 보고자 한다. 분석 결과, 직무적 특성에 따른 직무만족도 평균값 차이분석에 있어서 급여수준, 근무경력, 현 직위에 따라 직무만족도의 차이가 유의하게 나타났다. 경로분석의 결과, 의료조직 간호사들은 직무스트레스 자체가 오히려 그들의 조직생활을 유지시키게 하는 창조적 문제해결 기제로 사용되어 이직의도를 낮추는 변수로 나타났다. 하지만 직무스트레스가 정신적, 신체적 소진(Burn-out)상태로 전환될 경우, 낮은 자아개념과 부정적 태도로 이어져서 이직의도를 높이는 상황이 될 수 있음을 확인 할 수 있었다.

This study is a survey and research attempted to seek the ways of effective human resource management and improving the quality of nursing - targeting the nurses working for the general hospitals - by analyzing the impact of job satisfaction and job stress factors on exhaustion and turnover intentions, so as to find the nurses' turnover factors and remove those factors in advance. Although we cannot raise job satisfaction to the level we are satisfied by monetary compensation, i.e. salary alone, but as seen in this study, it is worth considering such ways as the subjects with high salaries showed relatively higher job satisfaction. Finally, in order to prevent the turnover of the competent nursing staff at an early stage, active systematic supplements and efforts are required; it is also necessary to provide constant job training, by taking into account of the specificity of nursing units and to secure and place adequate nursing staff, and to establish fair and objective promotion criteria.

키워드

참고문헌

  1. Medical Obsever. Half of Hospital workers "turnover trouble.", 2014
  2. Jeong, Jeonghee, Kim, Ji-Su, & Kim, Kyunghee, The Risk Factors Influencing Turnover Intention of Nurses, Journal of Korean academy of nursing administration, Vol. 14, No. 1 pp. 35-44, 2008.
  3. Locke, E. A., The nature and cause of job satisfaction. In Dunnette, M. D.(ed). Hand book of industrial and organization psychology, Chicago: Rand Macnally, 1976.
  4. Cooper, C. L. & Marshall, J., Source of managerial and white collar stress in stress at work.. In: Cooper C. L. & Payne R. (eds). Stress at work, Chicheter: John Wiley & Sons, 1978.
  5. Parker, D. F. & DeCotiis, T. A., Organizational Determinants of Job Stress. Organizational Behavior and Human Performance. Vol. 32, No. 2, pp. 160-177, 1983. https://doi.org/10.1016/0030-5073(83)90145-9
  6. Jeong, Jeonghee, Kim, Ji-Su, & Kim, Kyunghee, The Risk Factors Influencing Turnover Intention of Nurses, Journal of Korean academy of nursing administration, Vol. 14, No. 1 pp. 35-44, 2008.
  7. Seo, Eun Hee. The Relationship between Job Satisfaction, Organizational Commitment and Turnover Intention of Kindergarten Teachers, The Catholic University of Korea, Master's Thesis, 2002.
  8. Claus, K. E. & Bailey, J. T., Living with stress and promoting well-being: a handbook for nurses, St. Louis, MO: Mosby, 1980.
  9. Lee, Sook Ja, A study of the professional self-concept and role-conflict of the precepter and new nurses, Kyunghee University, Master's Thesis, 2004.
  10. Park, Hyo Suk, A study on the Intention of separation of Nurse, Ajou University, Master's Thesis, 2009.
  11. Tiffin, J. & McCormick, E. J. Industrial Psychology (5th ed.), Englewood Cliffs, N.J. : Prentice-Hall, 1965.
  12. Hackman, J. R., & Lawler, E. E., Employee reactions to job characteristics. Journal of Applied Psychology, Vol 55, No. 3, 259-286, 1971. https://doi.org/10.1037/h0031152
  13. Lee, Myung Sook, Effect of duty satisfaction cause to the occupation change, Kyunghee University, Master's Thesis, 2003.
  14. Lee, Yeon Hun, A study on the attitude on the transfer of duty post and the job satisfaction of nurses in national and public hospitals, Kyunghee University, Master's Thesis, 2003.
  15. Kim, Soo Jin, A Study on the degrees of work stress and burnout experienced by the nurses in medical insurance, Master's Thesis, Jeonnam National University, 2002.
  16. Kim, Minyong, A Study on the Relationship between Job Strain and Burnout, Master's Thesis, Chungbuk National University, 2004.
  17. Kim, Mira, Early Childhood Teachers' Personal Behaviors And their Susceptability to Burnout from Institutional Characterictics : And its Effect on Teacher Turnover, Master's Thesis, Kunkuk University, 2004.
  18. Pines, A. M., Aronson. E., & Kafry, D., Burnout from tedium to personal growth. New York: MacMillian Pulishing, 1981.
  19. Slavitt, D. B., Stamps, P. L., Piedmont, E., & B., Hasse, A. M. Nurses' Satisfaction with Their Work Situation, Nursing Research, Vol. 27, No. 2, pp. 114-120, 1978.
  20. Kim, M. J. & Ku, M. O., The Development of the Stress Measurement Tool for Staff Nurses working in the Hospital, Korean Academy of Nursing Journal, Vol 14, No. 2, 28-37, 1985.
  21. Ju, Jin Hee, ER Nurses's Job Stress Main Factors Influencing on the Organizational Effectiveness, Kyunghee University, Master's Thesis, 2009.
  22. Selye, H., The stress concept: past, present, and future, in C. L. Cooper (ed), Stress research, Issues for the eighties. New York, NY: John Wiley, 1983.
  23. Yang, Hye Geong. Relationship between Job Stress and Spiritual Wellness Depression in Clinical Nurses at a General Hospital Graduate School of Health science Chosun University, 2012
  24. Chun Jong, Lee. A Study on the Public Nurses' Work Stress and Burnout: The Exploration of Moderating Variables Department of Business Administration. Graduate School of Business Administration, 2011 Changwon National University
  25. Kim, Soo Jung. Influence of Nurse Practitioners' Job Stress on Job Satisfaction and Exhaustion, Graduate School of Public Administration Kyung Hee University, 2011
  26. Kim Tae Gyung, The Effect of Job Stress for Depression in Clinical Nurses, Korea National University of Transportation, 2012

피인용 문헌

  1. Influence of Experiencing Verbal Abuse, Job Stress and Burnout on Nurses' Turnover Intention in Hemodialysis Units vol.22, pp.2, 2016, https://doi.org/10.11111/jkana.2016.22.2.189
  2. Effects of Empowerment and Emotional Intelligence in the Relationship between Clinical Practicum Stress and Burnout among Nursing College Students vol.25, pp.2, 2017, https://doi.org/10.17547/kjsr.2017.25.2.120
  3. The Impact of Sleep Disorder and Job Stress on Turnover Intention of Shift-Working Nurses vol.25, pp.4, 2017, https://doi.org/10.17547/kjsr.2017.25.4.255
  4. Perception and Barriers to Kangaroo-Mother Care Among Neonatal Intensive Care Unit Nurses vol.22, pp.4, 2016, https://doi.org/10.4094/chnr.2016.22.4.299
  5. Experiences of violence, burnout and job satisfaction in Korean nurses in the emergency medical centre setting vol.22, pp.6, 2016, https://doi.org/10.1111/ijn.12479