Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Effects of Comprehensive Nursing Service on the Nursing Performance, Job Satisfaction and Customer Orientation among Nurses

포괄간호서비스 병원 시범사업이 간호사의 간호업무성과, 직무만족 및 고객지향성에 미치는 효과

  • Received : 2014.07.28
  • Accepted : 2015.01.08
  • Published : 2015.01.31
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Abstract

This study examined the effects of the Ministry-of-Health-and-Welfare-initiated comprehensive nursing service on the nursing performance, job satisfaction, and customer orientation among nurses. The participants were nurses working in a running hospital without a patient-sitter in S city (Experimental group=57, Control group=55). The data was collected at 1 and 6 months following a pilot program and analyzed by SPSS using a Chi-squire test, t-test, Kolmogorov-Smirnov test and ANCOVA. The experimental group showed significantly better nursing performance, job satisfaction, and customer orientation than the control group. This finding can be used to establish the criteria for systematizing comprehensive nursing service.

본 연구는 보건사회복지부에서 실시하고 있는 포괄간호서비스 병원 시범사업이 간호사의 간호업무성과, 직무만족 및 고객지향성에 미치는 영향을 조사하기 위해 시도되었다. 대상자는 연구자의 편의추출에 의하여 S시에 소재한 시범사업 병원에 근무하는 간호사를 표적 모집단으로 하였다(실험군 57명, 대조군 55명). 자료는 시범사업 시행 후 1개월과 6개월 시점에 조사하였으며, 수집된 자료는 SPSS win 18.0 프로그램을 이용하여 ${\chi}^2$ test, t-test, Kolmogorov-Smirnov test, 공변량분석으로 검정하였다. 연구결과 실험군이 대조군보다 간호업무성과, 직무만족 및 고객지향성에 있어서 더 높은 것으로 조사되었다. 이는 포괄간호서비스 병원 사업 구축을 위한 기초자료로 이용될 수 있을 것이다.

Keywords

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