DOI QR코드

DOI QR Code

래더링 기법을 이용한 전자정부사업관리 위탁(공공 PMO)제도의 이해관계자 별 가치체계

Stakeholder's Valuation of Public PMO System Using Laddering

  • 백형충 ((주)케이씨에이) ;
  • 박찬혁 (정보통신산업진흥원 부설 소프트웨어공학센터) ;
  • 장성용 ;
  • 김자희 (서울과학기술대학교 IT정책전문대학원)
  • 투고 : 2015.12.02
  • 심사 : 2015.12.22
  • 발행 : 2015.12.31

초록

소프트웨어산업 진흥법이 개편된 후 문제로 지적된 사업 리스크와 품질 관리 문제를 해결하기 위하여 공공 PMO 허용을 골자로 하는 전자정부사업관리 위탁 제도를 도입하였다. 이해관계자인 발주자, 사업자, PMO의 견해 차이로 공공PMO 제도가 안착하지 못하고, 추가적인 제도 개선이 요구된다. 그러므로 균형 있는 제도 개선을 위해서는 각 이해관계자 간의 견해 차이에 영향을 미치는 근본적인 원인을 분석하는 심층적인 연구가 필요하다. 본 연구에서는 인지 심리학적 수단-목적 사슬이론(Means-end chain theory)과 그 방법론의 하나인 래더링 기법과 가치단계도(HVM, Hierarchical Value Map)를 이용하여 공공 PMO 제도의 성공적인 수행을 위한 이해관계자 별 인지구조를 분석하고, 견해 차이를 유발하는 근본 원인을 분석한다. 추가로 이해관계자들이 제도에 기대하는 혜택을 획득하는 데 필요한 제도들도 분석한다.

The e-government project management consignment system to allow the public PMO has been introduced to resolve the quality management issue and the business risk, pointed out by the reorganized Software Industry Promotion Act. The additional regulation improvements are demanded because the public PMO system cannot settle down due to the different opinions among related parties: owner, operator and PMO. Therefore, to make balanced regulation improvements, the in-depth studies are necessary to analyze the fundamental causes of the disagreement between the related parties. This study analyses the each related party's cognitive structure to perform public PMO successfully and the fundamental reasons that cause the different opinions by applying the cognitive psychological Means-end chain theory, the laddering technique and the HVM, Hierarchical Value Map. In addition, this study analyses the regulations required for the related parties to obtain the expected benefits.

키워드

참고문헌

  1. 강진숙 외, "청소년의 TV중독 예방을 위한 미디어교육 방안 연구", 언론과학연구, 제11권 제4호, pp. 35-67, 2011.
  2. 공공정보화전략포럼, "공공정보화 정책 간담회", 2015.
  3. 김광수 외, "이동전화의 이용에 따른 결과와 가치의 탐색", 한국언론학회, 제50권 제1호, pp. 60-90, 2006.
  4. 서배선, "공공부문 PMO 도입 의도에 영향을 미치는 요인에 관한 연구", 박사학위논문, 숭실대학교, 2013.
  5. 이성몽, "PMO서비스와 PMO 역량이 프로젝트 성과에 미치는 영향", 박사학위논문, 국민대학교, 2013.
  6. 정보화진흥원, "전자정부사업관리 위탁(PMO) 도입.운영 가이드", 2013.
  7. 차환주 외, "RGT와 AHP을 활용한 이행 PMO 역량평가 모형", 한국IT서비스학회, 제14권 제2호, pp. 87-102. 2015. https://doi.org/10.9716/KITS.2015.14.2.087
  8. Artto, K., Kulvik, I., Poskela, J. and Turkulainen, V., "The integrative role of the project management office in the front end of innovation", International Journal of Project Management, Vol. 29, No. 4, pp. 408-421, 2011. https://doi.org/10.1016/j.ijproman.2011.01.008
  9. Aubry, M., Hobbs, B. and Thuillier, D., "A new framework for understanding organisational project management through the PMO", International Journal of Project Management, Vol. 25, No. 4, pp. 328-336, 2007. https://doi.org/10.1016/j.ijproman.2007.01.004
  10. Back, H.C., A Priority Analysis on Influential Factors for the Success of Project Management Office (PMO) in Public Sectors based on Analytic Hierarchy Process (AHP), dissertation, Seoul National University of Science and Technology, pp. 11-29, 2014.
  11. Dai, C.X. and Wells, W.G., "An exploration of project management office features and the relationship to project performance", International Journal of Project Management, Vol. 22, No. 7, pp. 523-532, 2004. https://doi.org/10.1016/j.ijproman.2004.04.001
  12. Desouza, K.C. and Evaristo, J.R., "Project management offices : A case of knowledge-based archetypes", International Journal of Information Management, Vol. 26, No. 5, pp. 414-423, 2006. https://doi.org/10.1016/j.ijinfomgt.2006.07.002
  13. Devi Jankowicz, The Easy Guide to Repertory Grids, Wiley, Graduate Besiness School University of Luton, , pp. 146-168, 2004.
  14. Han, H.S., Lee, J.N. and Seo, Y.W., "Analyzing the impact of a firm's capability on outsourcing success: A process perspective", Information and Management, Vol. 45, No. 1, pp. 31-42, 2008. https://doi.org/10.1016/j.im.2007.09.004
  15. Hill, G.M., "Evolving the project management office : A competency continuum", Information Systems Management, Vol. 21, No. 4, pp. 45-51, 2004. https://doi.org/10.1201/1078/44705.21.4.20040901/84187.6
  16. Kim K.S., Kim H.J. and Tak J.Y., "Cognitive structure of voters of political candidates", J Korean Society for Journal & Communication Studies 48, pp. 243-270, 2004.
  17. Kim, J.G. and Yoon, O.S., "A study on PMO functions that affect project performance enhancement", Proceedings of the Korea Society, Vol. 2010, No. 1, pp. 305-310, 2010.
  18. Liu, L. and Yetton, P., "The contingent effects on project performance of conducting project reviews and deploying project management offices", IEEE Transactions on Engineering Management, Vol. 54, No. 4, pp. 789-799, 2007. https://doi.org/10.1109/TEM.2007.906852
  19. Ministry of Security and Public Administration, Electronic government act enforcement or dinance amendment, Presidential Decree No. 24654, 2013.
  20. Ministry of Security and Public Administration, Public hearing for introduction of PMO in public sectors, 2013.
  21. Ministry of Security and Public Administration, Regulations on e-government project management commitment, Ministry of Security and Public Administration Announcement, No. 2013-32, 2013.
  22. Guide, A., Project Management Body of Knowledge (PMBOK(R)Guide), 4th Edition, Project Management Institute, pp. 6-7, 2008.
  23. Qing-lan, C. and Chang-wei, M., "Project management mechanism mediates the influence of business strategy on corporate performance", Wireless Communications, Networking and Mobile Computing, 2008(WiCOM'08), 4th International Conference on, IEEE, pp. 1-6, 2008.
  24. Reynolds T.J. and Gutman, J., "Laddering theory, method, analysis, and interpretation", Journal of Advertising Research 28, pp. 11-31, 1988.
  25. Reynolds, T.J. and Olson, J.C., Understanding Consumer Decision Making: The Means-End Approach to Marketing and Advertising Strategy, Lawrence Erlbaum Associates Publishers Mahwah, NJ, pp. 3-20, 2001.

피인용 문헌

  1. Analysis of Success Factors for Mobile Commerce using Text Mining and PLS Regression vol.21, pp.11, 2016, https://doi.org/10.9708/jksci.2016.21.11.127