Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Study on the Sensible Waiting Time and Architectural Planning Characteristic of Medical Service Space in General Hospital

종합병원 체감 대기시간과 의료서비스공간의 건축계획특성 연구

  • Im, Yang-Bin (Department of Medical Space Design & Management, Konyang University)
  • 임양빈 (건양대학교 의료공간디자인학과)
  • Received : 2015.11.03
  • Accepted : 2015.12.04
  • Published : 2015.12.31
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Abstract

While medical services are recognized to be crucial in a process of disease treatment, the research has been done with the service space and waiting time in a medical institution. This paper's objective is to evaluate the waiting areas of lobby, outpatient clinic, operating room in a general hospital and to draw factors of architecture design for further improvement, identifying strengths and weaknesses to be analyzed in terms of medical service. Research method is to define concepts of waiting time through literature review and advanced researches, analyze characteristics of architectural plan through drawing analysis and site survey. This research will contribute to the improvements of the planning methods which will reduce the waiting time and increase the quality of medical service.

최근 질병 치료과정에서 의료서비스에 대한 인식이 부각되면서 의료기관의 서비스 공간과 대기시간에 대한 연구가 활발히 진행되고 있다. 특히 종합병원 이용 시 방문자의 장시간 대기가 불가피하고, 이것은 환자에게 심리적 불안 및 부정적 감정으로 다가 올 것이다. 이는 의료소비자들의 불만을 가중시키고, 병원의 재방문 가능성을 낮추는 요인으로 작용하기 때문에 병원의 마케팅 및 이미지 제고를 위해서 대기시간의 연구가 절실한 실정이다. 따라서 본 연구는 의료서비스과정에서 발생하는 대기시간의 변수인 대기 환경과 대기 환자의 태도가 체감 대기 시간에 어떠한 영향을 주는가를 알아보고 병원 계획의 대안을 제시한 것을 연구목적으로 한다.

Keywords

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