DOI QR코드

DOI QR Code

인사관리 프랙티스와 LMX가 중소기업 종업원의 이직의도에 미치는 영향 : 직무만족의 매개효과를 중심으로

Effects of HRM Practices and LMX on Turnover Intention of SMEs employees : Focusing on the Mediating Effects of Job Satisfaction

  • 유은희 (호서대학교 벤처대학원, 벤처경영학과) ;
  • 김종근 (호서대학교 벤처대학원, 벤처경영학과)
  • 투고 : 2015.11.16
  • 심사 : 2015.12.24
  • 발행 : 2015.12.31

초록

본 연구는 중소기업 종업원의 이직의도에 미치는 요인들을 살펴봄으로써 종업원의 이직관리에 대한 관리 방안의 방법을 찾아내고자 하는 것으로 실증분석을 통한 검정결과는 다음과 같다. 인사관리 프랙티스의 복지지원, 인정, 임파워먼트, 조직유연성과 LMX의 전문성존경, 공헌은 직무만족에 정(+)의 영향을 미치고, 복지지원, 임파워먼트, 전문성존경은 이직의도에 부(-)의 영향을 미치는 것으로 나타났다. 직무만족의 매개효과는 복지지원, 전문성존경이 이직의도에 영향을 미칠 때 부분 매개효과가, 임파워먼트가 이직의도에 영향을 미칠 때 완전매개 효과가 유의하게 나타났다. 이러한 결과를 통해 인사관리 프랙티스와 LMX는 직무만족과의 매개효과를 통한 이직의도에 영향을 미치는 것으로 종업원의 이직을 줄이기 위해서는 직무만족을 고려해야 함을 알 수 있었다.

This study is the result of an empirical research that may contribute to the management on employee turnover of SMEs by looking over factors affecting the intention of employee turnover. Welfare satisfaction, recognition, empowerment, organizational flexibility and LMX expertise respect, higher contribution showed a positive effect on job satisfaction. Welfare satisfaction, empowerment, leader of the professional respect showed negative effect on turnover intention. Job satisfaction partially mediated welfare satisfaction, professional respect and completely mediated empowerment. The results implies that job satisfaction needs to be also considered when HRM practice and LMX are examined for reducing employee turnover.

키워드

참고문헌

  1. S. C. Choi and H. J. Lee, "Employee benefits and Turn-over intention: The mediating effects of perceived organizational support and job satisfaction in small and medium-sized enterprises", Journal of Korean social welfare administration, Vol. 16, No. 3, pp. 465-491, 2014.
  2. The Korea Economic Daily, http://www.hankyung.com/news/app/newsview.php?aid=2014041522791, 2014.
  3. H. J. Woo, "A study on the human resource practices and turnover intention of IT professionals : Software developers in small and medium IT enterprises", Dongguk University, Doctoral dissertation, 2010.
  4. J. T. Delaney and M. A. Huselid, "The impact of human resource management practices on perceptions of organizational performance", Academy of Management journal, Vol. 39, No. 4, pp.949-969, 1996. https://doi.org/10.2307/256718
  5. D. E. Guest, "Human resource management and performance : A review and research agenda", International Journal of Human Resource Management, Vol. 8, No. 3, pp. 263-276, 1997. https://doi.org/10.1080/095851997341630
  6. S. L. Lee, "Antecedents and consequences of high involvement human resource management system", Kookmin University, Doctoral dissertation, 2008.
  7. I. H. Ji, "A Study on the influence of human resource management practices on turnover intention in the IT industry: Focused on mediating effect of the job embeddedness and moderating effect of demographic factors", Dongguk University, Masters dissertation, 2014.
  8. S. J. Yoon, "Impacts of job satisfaction, organizational commitment, and occupational commitment on turnover intentions among employees in sport organizations", Inha University, Doctoral dissertation, 2007.
  9. Y. M. Lee, "Job satisfaction and measures", Seoul: Kyungmoon Publishers, 2011.
  10. K. H. Seok, "The effect of perceived leadership on psychological empowerment, job satisfaction, and organizational commitment in airline company", Sejong University, Doctoral dissertation, 2003.
  11. R. Ghiselli, J. Lopa and B. Bai, "Job satisfaction, life satisfaction, and turnover intent among food-service managers", The Cornell Hotel and Restaurant Administration Quarterly, Vol. 42, No. 2, pp. 28-37, 2001. https://doi.org/10.1016/S0010-8804(01)80036-7
  12. H. C. Jang, "A study on the relationships among turnover intention, job embeddedness and job satisfaction, and human resource management practices of the software personnel in small and medium sized IT service firms", Dongguk University, Doctoral dissertation, 2014.
  13. L. Morris, "Quits and job changes among homecare workers in Maine: The role of wages, hours, and benefits", The Gerontologist, Vol. 49, No. 5, pp.635-650, 2009. https://doi.org/10.1093/geront/gnp071
  14. Y. S. Chang, M. S. Kim, K. M. Lee, D. H. Cho, "The Effects of Human Resource Management on Organizational Effectiveness", Journal of the Korea Industrial Information Systems Research Vol. 19 No. 3, pp103-114, 2014. https://doi.org/10.9723/JKSIIS.2014.19.3.103
  15. J. D. Shaw, J. E. Delery, G. D. Jenkins and N. Gupta, "An Organization-Level Analysis of Voluntary and Involuntary Turnover", Academy of Management Jaurnal, Vol. 41, No. 5, pp. 511-525. 1998. https://doi.org/10.2307/256939
  16. N. J. Cho and S. J. Jang, "Trace research on IT personnel turnover in large scale SI projects", Journal of Information Technology Applications & Management Vol. 8, No. 2, 2001.
  17. T. Rockstuhl, J. H. Dulebohn, S. Ang and L. M. Shore, "Leader-member exchange (LMX) and culture: A meta-analysis of correlates of LMX across 23 countries", Journal of Applied Psychology, Vol. 97, No. 6, pp. 1097-1130. 2012. https://doi.org/10.1037/a0029978
  18. Y. H. Kwon, K. K. Son and S. J. Choi, "Moderating effects of coworker trust in relations among leader-member exchange and job attitud : Focusing personal service", Korean Management Consulting Review, Vol. 10, No. 2, pp. 19-40, 2010.
  19. D. M. Yang, K. S. Kim, "The effect of LMX on followers job satisfaction : The moderating effects of LLX and BMX (Boss-member Exchange)", Review of business & economics, Vol. 28 No. 2, pp. 835-856, 2015.
  20. J. H. Yang and J. I. Kim, "The effect of person-organization fit and person-job fit on secretaries' turnover intention: Moderating role of LMX", Journal of Secretarlal Studies, Vol. 22, No. 3, pp. 29-45, 2013.
  21. Y. C. Hwang and B. K. Lee, "Structural relationships among face-giving and Leader-Member Exchange(LMX) ouality, conflict perception, turnover intention of sports centers employees", Journal of Tourism and Leisure Research Vol. 24, No. 8, pp. 435-450, 2012.
  22. Y. K. Kim, "The exploratory study of examining the antecedents of employee's organizational change commitment.: Focusing on affective and normative commitment", Journal of the Korea Industrial Information Systems Research Vol. 16, No. 4, pp. 103-114, 2011.
  23. T. N. Bauer, B. Erdogan, R. C. Liden and S. J. Wayne, "A longitudinal study of the moderating role of extraversion: leader-member exchange, performance, and turnover during new executive development", Journal of Applied Psychology, Vol. 91, No. 2, pp. 298-310, 2006. https://doi.org/10.1037/0021-9010.91.2.298
  24. D. W. Kim, "The relationship between Leader-member exchange(LMX) and organizational citizenship behaviors in the healthcare organizations : A focus on the mediation role of psychological empowerment of workforce", Health and Social Welfare Review, Vol. 33, No. 1, pp. 695-732, 2013. https://doi.org/10.15709/hswr.2013.33.1.695
  25. J. W. Byun and J. Y. Ko, "The effects of the LMX quality of super deluxe hotel F&B employees on the empowerment, job satisfaction and organizational commitment", Korea Academic Society of Hotel Administration, Vol. 21, No. 6, pp. 39-60, 2012.
  26. A. M. Mosadeghrad, E. Ferlie and D. Rosenberg, "A study of relationship between job stress, quality of working life and turnover intention among hospital employees", Health Services Management Research, Vol. 24, No. 4, pp. 170-181. 2011. https://doi.org/10.1258/hsmr.2011.011009
  27. C. W. Mueller and J. L. Price, "Economic, psychological, and sociological determinants of voluntary turnover", Journal of behavioral economics, Vol. 19, No. 3, pp. 321-335. 1990. https://doi.org/10.1016/0090-5720(90)90034-5
  28. B. J. Lee, "The effect of emotional leadership on LMX and turnover intension in the hotel industry : Focused on the mediating effect of job satisfaction and organizational commitment", Anyang University, Doctoral dissertation, 2015.
  29. J. C. Park, "Effects of the hotel employee's participative management on trust of management, job satisfaction and turnover intention", Journal of Tourism Industry Research Institute, Vol. 3, No. 1, pp. 104-119. 2009.
  30. H. J. Kang and H. H. Yoon, "The effect of job satisfaction factors on turnover intention of hourly paid temporary workers in family restaurant", Korea Academic Society of Hotel Administration, Vol. 15, No. 4, pp. 89-103. 2006.
  31. W. S. Lim, "A Study on the police officer's safety behavior through the social exchange theory", Keimyung University, Doctoral dissertation, 2007.
  32. Y. K. Kim, "Impact of IS employees' interpersonal conflict on turnover intention", Journal of the Korea Industrial Information Systems Research, Vol. 15, No. 4, pp. 103-114, 2010.
  33. S. J. Han and J. H. Lee, "The impact of Leader-Member Exchange between department store managers and in-Store salespersons working for small-and medium-sized enterprises on salespersons' job satisfaction and turnover intention: centered around the mediating effect of organizationa", Asia Pacific Journal of Small Business, Vol. 35, No. 3, pp. 181-206, 2013.
  34. O. Epitropaki, and R. Martin, "The impact of relational demography on the quality of leader member exchanges and employees' work attitudes and well being", Journal of Occupational and Organizational Psychology Vol. 72, No. 2, pp. 237-240, 1999. https://doi.org/10.1348/096317999166635
  35. H. H. Jung, H. Y. Lee, E. J. Kang and J. H. Hahn, "The effects of the relationship between conductors' transformational leadership and Leader - Member Exchange on job satisfaction and turnover intention in orchestra", Korean Journal of Business Administration, Vol. 24, No. 4, pp. 2053-2071, 2011.
  36. J. L. Price and C. W. Mueller, "A causal model of turnover", Academy of Management Journal, Vol. 24, No.3, pp. 543-565, 1981. https://doi.org/10.2307/255574
  37. S. H. Cho and D. Y. Yoon, "The relationship between strategic human resource management practices and turnove intention of employees at Korean SMEs : The moderating effect of emotional leadership", Journal of Human Resource Management Research, Vol. 20, No. 3, pp. 285-300, 2013.
  38. M. Bambacas and T. C. Kulik, "Job Embeddedness in China: how HR Practices Impact Turnover Intentions", The International Journal of Human Resource Management, Vol. 24 No. 10, pp.1933-1952, 2013. https://doi.org/10.1080/09585192.2012.725074
  39. G. B Graen and M. Uhl-Bien, "Relationship-based approach to leadership: Development of leader-member exchange(LMX) theory of leadership over 25 years: Applying a multi-level multi-domain approach", Leadership Quarterly, Vol. 6, No. 2, p. 226. 1995.
  40. J. C. Nunnally and I. H. Bernstein, "Psychometric theory", New York, NY: McGraw-Hill. 1994.