DOI QR코드

DOI QR Code

항공사 CRM 훈련과정 특성에 따른 승무원 훈련만족도 연구

A Study on the Characteristics of Airline's CRM (Crew Resource Management) Training Programs and Flight Crews' Satisfaction

  • 염광열 (한국항공대학교 항공경영학과) ;
  • 김기웅 (한국항공대학교 경영학과) ;
  • 박성식 (한국교통대학교 항공운항학과)
  • 투고 : 2014.08.27
  • 심사 : 2014.09.22
  • 발행 : 2014.09.30

초록

It has been focused on that the major reasons of aircraft accidents resulted not from human error but from the failure of teamwork or communication in 1980's. Such opinions were suggested in the workshop, so called, "Resource Management on the Flight Deck" by NASA in 1979. The researchers agreed the fact the source of human error was originated from the failure in teamwork, communication or even in leadership of captain. Due to the rapid development of aircraft technologies, the reasons for aircraft accident could be easily found out. According to the analysis results of the technology, most of reasons for the accident might directly be connected not to human error or stick-Rudder skill but to situational awareness, communication, leadership or decision making in the aircraft. This paper has tried to research empirically the satisfaction of flight crews who have gone thorugh CRM training in the commercial airline. Based on the quantitative scale by J. Ford et al. (2014), this paper has proved which characteristics of CRM training has a positive impact on the overall satisfaction of CRM training. It was proven that the teamwork and decision making programs among CRM training have a major effect to the satisfaction level of flight crews.

키워드

참고문헌

  1. Moshansky, V. P. (1992), "Commission of Inquiry into The Air Ontario Accident at Dryden, Ontario: Final Report (volumes 1-4)", Ottawa, Ontario: Minister of Supply and Services, Canada.
  2. Cooper, G. E., White, M. D., & Lauber, J. K. (1980), "Resource Management on The Flight Deck - Proceedings of NASA/Industry Workshop", (NASA CP-2120). Moffett Field, CA: NASA-Ames Research Center
  3. Australian Transport Safety Bureau (2011), "Accident Occurrence Investigation Report Final: Qantas Airlines Inc. Airbus 330-303, VH-QPA, Learmonth, Western Australia, 7 October 2008", Australia: Author (ATSB, OR-2008-070).
  4. National Transportation Safety Board (2010). "Air Accident Report: US Airways, Inc., Airbus A320 -214, N106US", Weehawken, New Jersey. Washington, DC: 2009 (NTSB-AAR-10-03).
  5. Salas, E., Burke, C. S., Bowers, C. A., and Wilson K. A., "Team Training in the Skies: Does Crew Resource Management Training work? Human Factors 43(4), (2001), pp.641-674 https://doi.org/10.1518/001872001775870386
  6. Ford J., Henderson R., O'hare D., (2014), "The Effects of Crew Resource Management (CRM) Training on Flight Attendants' Safety Attitudes", Journal of Safety Research 48, pp.49-56 https://doi.org/10.1016/j.jsr.2013.11.003
  7. 강우정, (2013), "조종사를 대상으로 한 휴먼에러 예방제도에 대한 연구", 한국교통대학교 논문집 제 48집, pp. 471-474
  8. ICAO (2012) "Line Operations Safety Audit (LOSA) DOC 9803"
  9. Lewis, C., 2008, "A Brief Overview of Safety Management Systems (SMS)", Flight Safety Information Journal 1, pp. 2-12
  10. 조성환, 김기웅, 박성식, (2014) "항공사 안전관리시스템에 대한 조종사의 인식과 안전행동에 대한 연구", 한국항공운항학회지 제22권 2호 https://doi.org/10.12985/ksaa.2014.22.2.060
  11. Helmreich, R.L. (2004), "Managing Threat and Error to Increase Safety in Medicine", Teaming Up. Components of Safety under High Risk. Aldershot, UK: Ashgate.
  12. Helmreich, R. L., Merritt, A. C., & Wilhelm, J. A., "The Evolution of Crew Resource Management Training in Commercial Aviation", International Journal of Aviation Psychology, 9(1), (1999), pp. 19-32 https://doi.org/10.1207/s15327108ijap0901_2
  13. Sexton, J. B., & Helmreich, R. L. (2003), "Using Language in The Cockpit: Relationships with Workload and Performance", Communication in High Risk Environ- ments, Hamburg: Helmut Buske Verlag GmbH, pp. 57-74.
  14. O'Connor P., & Flin R., (2003) "Crew Resource Management Training for Offshore Oil Production Teams", Safety Science 41, pp. 591-609 https://doi.org/10.1016/S0925-7535(02)00013-9
  15. 서현석, 나진혁, 나윤규(2007), "교육 서비스 품질요인 및 고객참여행동이 고객만족도에 미치는 영향," 교육평가연구, 20(4), pp. 189-212.

피인용 문헌

  1. 민간 조종사 전환과정 중 조종역량 결정요인 분석 vol.28, pp.4, 2020, https://doi.org/10.12985/ksaa.2020.28.4.069
  2. Influence of Airline Cabin Crew Members’ Rapport-Building Behaviors and Empathy toward Colleagues on Team Performance, Organizational Atmosphere, and Irregularity vol.18, pp.12, 2021, https://doi.org/10.3390/ijerph18126417