Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Conflict and Team Commitment: Mediating Role of Team Efficacy and Communication Satisfaction

팀 내 갈등이 팀몰입에 미치는 영향: 팀효능감과 커뮤니케이션 만족도의 매개효과를 중심으로

  • Received : 2014.04.08
  • Accepted : 2014.05.08
  • Published : 2014.05.31
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Abstract

As team based organizational structure is commonly spreading, many employees perform as a team member. This situation increases not only team commitment but also conflict to team members. But there are not many researches about the relationship between conflict and team commitment. This research proves the mediation effect of team efficacy and communication satisfaction when conflict have effect on team commitment. We have the following results. First, task conflict and relationship conflict have negative effect on team commitment. Second, team efficacy mediates task conflict and team commitment. Third, communication satisfaction mediates relationship conflict and team commitment.

팀을 기반으로 한 조직구조가 확산되면서, 많은 조직구성원들이 팀원으로서의 역할을 수행하고 있다. 이러한 상황은 조직구성원들에게 팀이라는 또 하나의 중요한 몰입대상을 제공했을 뿐만 아니라, 갈등의 경험가능성 역시 증가시켰다. 그러나 팀 내 갈등과 팀몰입 사이의 관계를 다룬 연구는 아직까지 많지 않다. 이에 본 연구는 과업갈등과 관계갈등이 팀몰입에 영향을 미치는 과정에서 팀효능감과 커뮤니케이션 만족도의 차별적인 매개효과를 검증하고자 하였다. 분석을 통해 확인된 결과는 다음과 같다. 첫 째, 과업갈등과 관계갈등은 팀몰입에 부정적인 영향을 미쳤다. 둘 째, 팀효능감은 과업갈등과 팀몰입 사이를 완전 매개하였다. 셋 째, 커뮤니케이션 만족도는 관계갈등과 팀몰입 사이를 완전 매개하였다.

Keywords

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