Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Study on the uTradeHub Acceptance Factors Effecting upon the System Usefulness and User Satisfaction

uTradeHub 수용요인이 시스템 유용성과 사용자 만족도에 미치는 영향

  • Song, Sun-Yok (Dept. of Trade, Distribution & Marketing, Hyejeon College)
  • 송선옥 (혜전대학교 무역유통마케팅과)
  • Received : 2014.04.24
  • Accepted : 2014.05.08
  • Published : 2014.05.31
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Abstract

This research herein aims to assist maximizing performance of introduced systems by managing the acceptance factor of uTradeHub that is easily overlooked in the system installation process by trading companies aiming to install uTradeHub system in future by conducting the two following things: i) grasping factors affecting system usefulness and user satisfaction derived from uTradeHub acceptance factor, and ii) analyzing the effect relationship of system usefulness on user satisfaction at an inspection level of system usefulness and user satisfaction, since the uTradeHub system introduced for mid- and small-sized trading companies in export and import works in mid-2008. Proof analysis was conducted by using SPSS 19.0 statistic package on data of 112 effective responses collected through questionnaire surveys, whose results are as follows. First, the uTradeHub acceptance factors having a significant effect on system usefulness are relative advantage, easy of use, task adaptedness, support of CEO, maturity of IT infrastructures, and degree of education/training. Second, the uTradeHub acceptance factors having an effect on user satisfaction are relative advantages, task adaptedness, support of CEO, maturity of IT infrastructures, and degree of education/training. Third, system usefulness showed a significant effect on user satisfaction.

본 연구는 2008년 중반 이후 중소기업의 수출입 업무에 uTradeHub 시스템이 도입된 이래 해당 시스템의 유용성과 사용자 만족도를 점검한다는 차원에서 i) uTradeHub 수용요인에 따른 시스템의 유용성과 사용자 만족도에 영향을 미치는 요인을 파악하고, ii) 시스템의 유용성이 사용자 만족도에 미치는 영향관계를 분석함으로써 향후 uTradeHub 시스템을 도입하고자 하는 무역업체가 시스템 도입과정에서 간과하기 쉬운 uTradeHub의 수용요인을 효율적으로 관리하여 도입한 시스템의 성과를 최대화할 수 있도록 도움을 주고자 하였다. 설문조사를 통해 수집한 112개의 유효응답 자료를 SPSS 19.0 통계패키지를 이용하여 실증분석 하였으며, 분석결과는 다음과 같다. 첫째, 시스템의 유용성에 유의한 영향을 미치는 uTradeHub 수용요인으로는 상대적 이점, 사용의 편리성, 업무적합성, CEO의 지원, IT인프라 성숙도, 교육/훈련 정도 등이었다. 둘째, 사용자 만족도에 영향을 미치는 uTradeHub 수용요인으로는 상대적 이점, 업무적합성, CEO의 지원, IT인프라 성숙도, 교육/훈련 정도 등이었다. 셋째, 시스템의 유용성은 사용자 만족도에 유의한 영향을 미치는 결과를 보였다.

Keywords

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