Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Study of the Factors influencing User Acceptance of Social Shopping based on Social Network Service

소셜네트워크 서비스 기반의 소셜쇼핑 사용자 수용에 영향을 미치는 요인에 관한 연구

  • Received : 2013.07.31
  • Accepted : 2014.01.09
  • Published : 2014.01.31
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Abstract

Recently social shopping, combining e-Commerce with Social Network Service, become a brand-new eBusiness model. In this paper, we aim to identify the structural relationship of the factors affecting the intention of using social shopping. Reviewing the previous works of social shopping, internet shopping and TAM (Technology Acceptance Model), we extract factors affecting the intention of using social shopping and build a structural research model among these factors. To analyze the structural relationship among theses factors, we perform an empirical study - gathering data from a survey and analyzing gathered data using EFA (Exploratory Factor Analysis) and SEM (Structural Equation Model) to identify the structural relationship. We also analyze moderating effect of past experience of social shopping and gender. As a result, We also can find that two factors - Perceived usefulness and Expected enjoyment - are the key factors influencing acceptance of social shopping and that more segmented strategies are required to attract customers since factors affecting Intention to use are somewhat different according to past experience and gender of respondents.

인터넷을 기반으로 하는 전자상거래 산업에서는 최근 소셜네트워크서비스 (Social Network Service)와 결합된 소셜쇼핑(Social shopping)이라고 하는 새로운 형태의 사업모델(Business Model)이 등장하였다. 소셜쇼핑은 지역기반의 업체가 제공한 서비스나 상품을 다수의 구매자가 인터넷을 통해 일정 갯수 이상 구매하는 경우 거래가 성사되는 형태이다. 본 연구에서는 소셜쇼핑의 수용에 영향을 주는 요인을 도출하고 이들 요인간의 구조적인 관계를 밝히고자 한다. 이를 위해 인터넷 쇼핑, 소셜쇼핑, 기술수용모형 등의 소셜쇼핑의 수용에 관한 선행 연구들을 살펴보고 소셜쇼핑의 수용에 영향을 주는 요인을 도출한 후 이들간의 관계를 밝히기 위해 구조방정식모형을 이용하여 분석하였다. 분석에서는 설문조사를 통해 데이터를 수집하고 탐색적 요인분석과 구조방정식모형의 분석을 통해 요인간의 구조적 관계를 도출하였으며 소셜쇼핑 사용경험과 성별에 따른 차이를 분석하였다. 지각된 유용성과 지각된 즐거움이 이용의도에 중요한 영향을 미치고 있음을 알 수 있었고, 소셜쇼핑 사용경험 유무와 성별에 따른 차이가 존재하여 세분화된 고객에 맞는 전략이 필요함을 알 수 있었다.

Keywords

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