참고문헌
- S.J. Kim, J.K. Kim (2010) The effect of corporate social responsibility on corporate in effect and negativity effect based on CSR dimension, Asia Marketing Journal, 11(4), pp. 49-67.
- Y. Yang, J.H. Yoon (2013) The effect of corporate social responsibility, corporate reputation, and social value orientation on brand attitude, The Korean Journal of Consumer and Advertising Psychology, 14(3), pp. 409-426. https://doi.org/10.21074/kjlcap.2013.14.3.409
- N.C. Smith (2004) Corporate social responsibility: whether or how, California Management Review, 45(4), pp. 52-76.
- I. Maignan, O.C. Ferrel (2004) Corporate social responsibility and marketing: An integrative framework. Journal of the Academy of Marketing Science, 32(1), pp. 3-19. https://doi.org/10.1177/0092070303258971
- T.J. Brown, P.A. Dacin (1997) The company and the product: corporate association and consumer product responses, Journal of Marketing, 61(1), pp. 68-84.
- Y.J. Kim, D.J. Kim (2013) The differences in the expectations and consequences in terms of corporate social responsibility activities between restaurant customers and owners, Journal of Tourism Science, 37(3), pp. 125-147.
- J.H. Kim, J. Cao (2011) Effect of corporate social responsibility on corporate image and purchase intent: an empirical investigation of Korean food companies in China, International Business Review, 15(3), pp. 1-23.
- M.B. Cheon (2013) A study of the localization of foreign firms and CSR activity: focusing on the mediating effects of reliability, commitment, and corporate reputation, Korean Corporation Management Review, 20(2), pp. 103-123.
- K.Y. Kim, S.B. Cho (2014) The effect of CSR on consumer perception and behavioral intention: focus on leading deluxe tourist hotel in Seoul, International Journal of Tourism and Hospitality Research, 28(2), pp. 65-73.
- A.B. Carroll (1979) A three dimensional conceptual model of corporate performance, Academy of Management Review, 4(4), pp. 497-505.
- A.B. Carroll (1991) The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders, Business Horizon, 34(4), pp. 39-48.
- J.H. Park, K.S. Nam (2013) A study on the relation between corporate responsibility activity of the hotel, corporate image and behavioral intention: centered around Daejeon area, Journal of Tourism Management Research, 17(2), pp. 77-97.
- S.S. Kim (2013) A study on the new paradigm and changes on corporate social responsibility, e-Business Review, 14(1), pp. 9-40.
- H.R. Kim, N.M. Kim, K.H. Yoo, M.K. Lee (2005) Developing a scale for evaluating corporate social responsibility, Korea Marketing Review, 20(2), pp. 67-87.
- H.I. Park, M.J. Kim, H,Y. Kang (2013) An analysis on the difference of firm's value and reputation according to the CSR, Journal of Accounting and Finance, 13(1), pp. 201-219.
- S. Menon, B. Kahn (2003) Corporate sponsorships of philanthropic activities: when do they impact perception of sponsor brand?, Journal of Consumer Psychology, 13(3), pp. 316-327. https://doi.org/10.1207/S15327663JCP1303_12
- L.A, Mohr, D.J. Webb (2005) The effects of corporate social responsibility and price on consumer responses, Journal of Consumer Affairs, 39(1), pp. 121-147. https://doi.org/10.1111/j.1745-6606.2005.00006.x
- K.L. Becker-Olsen, B.A. Cudmore, R.P. Hill (2006) The impact of perceived corporate social responsibility on consumer behavior, Journal of Business Research, 59(1), pp. 46-53. https://doi.org/10.1016/j.jbusres.2005.01.001
- T.J. Brown (1998) Corporate association in marketing: antecedents and consequences, Corporate Reputation Review, 1(3), pp. 215-233. https://doi.org/10.1057/palgrave.crr.1540045
- M.R. Forehand, S. Grier (2003) When is honesty the best policy? the effect of stated company intent on consumer skepticism, Journal of Consumer Psychology, 13(3), pp. 349-356. https://doi.org/10.1207/S15327663JCP1303_15
- S. Sen, C.B. Bhattacharya (2001) Does doing good always lead to doing better? consumer reactions to corporate social responsibility, Journal of Marketing Research, 38(2), pp. 225-243. https://doi.org/10.1509/jmkr.38.2.225.18838
- J.C. Park, K.J. Kim, H.J. Lee (2010) Developing a scale for measuring the corporate social responsibility activities of korea corporation: focusing on the consumers' awareness, Asia Marketing Journal, 12(2), pp. 27-52.
- G. Berens, C.B.M. van Riel, G.H. van Bruggen (2005) Corporate associations and consumer product responses: the moderating role of corporate brand dominance, Journal of Marketing, 69(3), pp. 35-48. https://doi.org/10.1509/jmkg.69.3.35.66357
- Y.M. Chung, M.H. Lee (2014) The impact of social responsibility CSR has on organizational trust and organizational commitment in travel agencies, Journal of Tourism Management Research, 18, pp. 253-275.
- J.S. Lee, D.P. Xu (2014) The impact of CSR on organizational commitment in Chinese logistics companies, Korea Research Academy of Distribution and Management Review, 17(3), pp. 115-124.
- M.H. Kim, K.W. Kim, C.H. Nam (2013) The effects of corporate's social responsibility on the turnover intent for hotel employees, Journal of Foodservice Management Society of Korea, 16(4), pp. 137-160.
- S.M. Byun, J.H. Kim, I.W. Nam (2013) Long term effect of corporate social responsibility activities on firm value accounting for marketing and industry factors, Korean Management Review, 42(5), pp. 1289-1313.
- C.Y. Seo (2014) Effects of the hotel image on customers' satisfaction and behavioral intention based on corporate social responsibility, Korean Journal of Tourism Research, 27(5), pp. 275-297.
- S.H. Jung, M.J, Kim, R. Zhou (2013) The effect of korean csr in china on chinses consumers purchase intentions for Korean products, International Commerce and Information Review, 15(3), pp. 155-173.
- B.I. Yoo, Y.S. Park, K.B. Sim, K.S. Jung, S.R. Choi (2014) A activation plan of social responsibility on public enterprise, In Proceedings of the Korean Journal of Local Government Studies, pp. 571-577.
- I.D. Kim, K.S. Kang, K.H. Kang (2011) A study for the social responsibility of public enterprises focused on the effect of moral management practice, Korean Journal of Local Government & Administration Studies, 25(3), pp. 355-376. https://doi.org/10.18398/kjlgas.2011.25.3.355
- S. Ganesan (1994) Determinants of long-term orientation in buyer-seller relationships, Journal of Marketing, 58(April), pp. 1-19.
- A. Chaudhuri, M.B. Holbrook (2001) The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty, Journal of Marketing, 65(2), pp. 81-93. https://doi.org/10.1509/jmkg.65.2.81.18255
- D. Sirdeshmukh, J. Singh, B. Sabol (2002) Consumer trust, value, and loyalty in relational exchange, Journal of Marketing, 66(1), pp. 15-37. https://doi.org/10.1509/jmkg.66.1.15.18449
- J.C. Park, G.S. Ryu (2012) The effects of corporate ability and social responsibility associations on customer attitudes : the mediating role of credibility- and benevolence-based trust, Korea Marketing Review, 27(1), pp. 1-25.
- S.B. Cho (2013) The effect of CSR on the consumer perception, consumer trust and purchase intention, Journal of Foodservice Management Society of Korea, 16(5), pp. 283-298.
- R.M. Morgan, S.D. Hunt (1994) The commitment trust theory of relationship marketing, Journal of Marketing, 58(3), pp. 20-38.
- J.D. Lewis, A. Weigert (1985) Trust as a social reality, Social Forces, 63(4), pp. 967-985. https://doi.org/10.1093/sf/63.4.967
- R.C. Mayer, J.H. Davis, F.D. Schoormann (1995) An integrative model of organizational trust, Academy of Management Review, 20(3), pp. 709-734.
- D. Rousseau, B. Hayes-Roth (1998) A social-psychological model for synthetic actors, In Proceedings of the 2nd International Conference on Autonomous Agents, pp. 165-172.
- S.D. Kim (2012) The effects of customer trusts on switching barriers and customer retentions, Journal of Tourism Management Research, 16(3), pp. 65-78.
- J.H. Park (2014) Effects of customer orientation on customer trust and satisfaction in hotel service- a mediating role of rapport, Tourism Research, 39(2), pp. 41-64.
- H.J. An, H.J. Kim (2014) A study on the relationship between service quality, service value and customer loyalty for low-cost airlines, Journal of Tourism Management Research, 18(1), pp. 163-186.
- P. Kotler, G. Armstrong (2011) Principles of Marketing (14th edition). New Jersey: Prentice Hall, pp. 222-257.
- G.S. Day (1969) A two-dimensional concept of brand loyalty. Journal of Advertising Research, 9(3), pp.29-35.
- A. Prus, D.R. Brandt (1995) Understanding your customers. Marketing Tools, 2(5), pp. 10-14.
- T.A. Jones, W.E. Sasser (1995) Why satisfied customers defect. Harvard Business Review, 73(6), pp. 89-99.
- Y.S. Han, Y.H. Kim (2014) The effect of the selection attribute of golf course on customer satisfaction and customer loyalty, The Korean Journal of Applied Statistics, 27(2), pp. 197-209. https://doi.org/10.5351/KJAS.2014.27.2.197
- J.I. Shin, B.N. Kim, K.H, Chung (2014) A study on the relationship among service marketing mix, wine bar image, customer satisfaction, and customer loyalty, Journal of Foodservice Management Society of Korea, 17(3), pp. 175-197.
- H.J. Kwon, W.S. Shin (2014) Effect of the hotel's e-CRM factor on customer satisfaction and brand loyalty, Journal of Hospitality and Tourism Studies, 16(3), pp. 240-261.
- S.I. Park, J.K. Kim (2006) The influence of consumer's loyalty of sponsors for Korean car racing event on corporate reliability, Korea sports Research, 17(6), pp. 373-380.
- M.K. Lee (1991) A study on the determinants of service loyalty, Journal of Korean Marketing Association, 29(4), p. 23.
- J.J. Song (2012) Statistical analysis with SPSS-AMOS, 21century, pp. 314-325.
- H.S. Lee, J.H. Lim (2009) Structural Equation Modeling with AMOS 16.0, Bobmunsa, pp. 32-41.
- K.S. Kim (2010) Structural Equation Modeling with AMOS 18.0, Hannarae Academy, pp. 365-385.
- C.Y. Jung, I.K. Choi (2001) Statistical Analysis with Win, Trade-Management, pp. 162-170.
- H.S. Park, Y.J. Ju (2007) The impacts of Korea train express service quality on railroad management performance, In Proceedings of Journal of the Korea Society for Railway, pp. 1739-1754.
- H.S. Lee (2006) A study on the service quality of Korea train express, Journal of the Korea Society for Railway, 9(1), pp. 81-88.
- J.H. Yang (2011) Study on the effects of railway logistics information system quality on the shipper's satisfaction, Journal of the Korea Society for Railway, 14(4), pp. 376-382. https://doi.org/10.7782/JKSR.2011.14.4.376
피인용 문헌
- A Study on Expansion of Inland Railway Use For Container Cargo vol.19, pp.1, 2016, https://doi.org/10.7782/JKSR.2016.19.1.97