Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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A Framework for Knowledge Propagation Analysis using Social Network

사회연결망을 이용한 지식전파 분석의 프레임워크

  • 황현석 (한림대학교 경영학부, 한림경영연구소)
  • Received : 2014.10.23
  • Accepted : 2014.12.08
  • Published : 2014.12.30
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Abstract

A company regards knowledge shared and used within a corporate organization as intellectual capital linked to corporate competences. A great deal of research has been conducted in the past to identify knowledge sharing among knowledge workers. Some papers focus on information technology for automated, efficient, and explicit knowledge sharing. Other papers emphasize the role of social networks to identify the flow of tacit knowledge. Though the role of CoP(Community of Practice) is emphasized to facilitate knowledge management among workers, it is not an easy task to identify the potential members of CoP without voluntary participation of the workers. In this study we adopt a social network approach to analyze knowledge propagation and to identify the potential members of CoP. We suggest a framework for classifying knowledge workers and the result of feasibility study.

기업은 조직내에서 공유되고 사용되는 지식을 경쟁우위와 직결된 지적자본으로 인식하고 있다. 이에 따라 많은 선행연구에서 지식근로자 사이에 공유되는 지식을 파악하고자 노력하였다. 선행 연구의 한 가지 접근법은 정보기술을 이용하여 자동화되고 효율적으로 명시적인 지식을 공유하는 기술적인 방법을 강조하는 접근법이며 다른 접근법은 지식근로자간 휴먼 네트워크를 이용하여 암묵적인 지식의 흐름을 파악하고자 하는 연구이다. 두 번째 접근법의 경우 지식공유를 위해 실행공동체의 역할이 강조되고 있으나 자발적인 참여가 아닌 경우 실행공동체를 파악하기 힘들다는 단점이 있다. 본 연구에서는 휴먼 네트워크를 사회연결망 관점에서 파악하여 지식의 전파를 분석하고 실행공동체에 참여할 수 있는 지식근로자를 찾아내는 방법을 제안하고자 한다. 이를 위해 두 가지 사회연결망 관련 지표를 이용하여 지식 근로자를 분류하는 프레임워크를 제시하고 실무적용 가능성을 확인한 결과를 제시하고자 한다.

Keywords

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