서울메트로(1~4호선) 고객만족도 분석을 통한 이용 활성화 방안 연구

참고문헌

1. http://terms.naver.com/
2. Park Sung -Yong(2011) Analysis of the Determinants of Subway Customer Satisfaction -A Case Study of the Seoul Subway Lines-, Master of Business Administration, Seoul National University of Science and Technology Graduate School of Industry. pp. 1-2.
3. Lee Sang-guk, kim yul-seong, lee wong-yu(2007), Activated through the use of Busan Subway Research Analysis, Pusan Development institute, pp. 2-3.
4. http://www.seoulmetro.co.kr
5. Seo jeong-sik(2014) 2014 Transportation planning, Seoul Metro, p. 8, p. 145, p. 194.
6. Seoul Metro (2008) Manual operation work plan, p. 9, P. 202.
7. Korea Railroad(2011) Urban rail Systems General, p. 7.