KIPS Transactions on Software and Data Engineering (정보처리학회논문지:소프트웨어 및 데이터공학)

Korea Information Processing Society (한국정보처리학회)
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The Cost and Adjustment Factors Estimation Method from the Perspective of Provider for Information System Maintenance Cost

공급자 관점의 정보시스템 유지보수 비용항목과 조정계수 산정방안

  • 이병철 (숭실대학교 컴퓨터학과) ;
  • 류성열 (숭실대학교 컴퓨터학부)
  • Received : 2013.05.14
  • Accepted : 2013.07.30
  • Published : 2013.11.30
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Abstract

The estimation of maintenance cost of information system so far has been conducted centered on the ordering body, so the problem of provider's having to cover the cost due to small cost compared to the amount of work is not solved. This study is a base study for estimating the maintenance cost of information system centered on provider, and it deduces cost items of maintenance and suggests adjustment factors for adjusting the gap between the ordering body and provider regarding the maintenance cost. In order to deduce the cost items of maintenance, this study adds the activities of the provider for maintenance to the base study of cost factors regarding the existing maintenance activity, divides, and classifies them into the fixed cost and variable cost. In order to adjust the gap between the ordering body and provider regarding the maintenance cost, this study found the adjustment factors such as the code, utility, and components created by the automatic tool that was not included when estimating the maintenance cost centered on the ordering body. After examining and analyzing K Company's data of maintenance performance for three years, it confirmed that the gap regarding the adjustment factors was about 13% in case of K Company.

지금까지의 정보시스템 유지보수비 산정은 발주자 중심으로 이루어져 업무량에 비해 적은 비용으로 인한 공급자의 원가부담 문제점을 해결하지 못하고 있다. 본 연구는 공급자 중심에서 정보시스템 유지보수 비용을 산정하기 위한 기반연구로서 유지보수의 비용 항목을 도출하고 발주자와 공급자의 유지보수 비용의 격차를 조정하기 위한 조정계수를 제안한다. 유지보수의 비용항목을 도출하기 위하여 기존의 유지보수 활동에 대한 비용요인 기반연구에 유지보수 공급자의 활동들 추가하여 고정비와 변동비로 구분하고 분류한다. 발주자와 공급자의 유지보수 비용의 격차를 조정하기 위하여, 발주자 중심의 유지보수 비용 산정 시 포함되지 않은 자동화 도구에 의해 생성된 코드, 유틸리티, 컴포넌트 등과 같은 조정요인들을 찾아내고 K기업의 3년간 유지보수 수행 데이터를 검토 분석하여 조정계수 요인에 대한 격차가 K기업의 경우 13%정도가 됨을 확인하였다.

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References

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