한국철도학회논문집 (Journal of the Korean Society for Railway)

  • 제16권5호
  • /
  • Pages.430-438
  • /
  • 2013
  • /
  • 1738-6225(pISSN)
  • /
  • 2288-2235(eISSN)
한국철도학회 (The Korean Society for Railway)
권호 표지
DOI QR코드

DOI QR Code

감정소진과 임파워먼트, 조직몰입이 협력행동 및 안전행동에 미치는 영향: 철도 관제사 및 기관사를 중심으로

The Effects of Emotional Burnout and Empowerment, and Organizational Commitment on Cooperation Behavior and Safety Behavior: Focus on Railway Controllers and Railway Engineers

  • Hwang-Bo, Jak (Department of railway management Administration, Dongyang University)
  • 투고 : 2013.07.05
  • 심사 : 2013.10.07
  • 발행 : 2013.10.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

연구는 국내 철도(도시철도 포함) 운영기업에 종사하는 철도 관제사 및 기관사를 대상으로 이들이 경험하는 감정소진과 임파워먼트 및 조직몰입이 안전행동, 협력행동에 미치는 영향을 실증적으로 검증하였다. 분석결과, 감정소진과 임파워먼트 및 조직몰입, 안전행동과 협력행동은 부(-)의 관계를 나타내었다. 그러나 임파워먼트와 조직몰입은 안전행동, 협력행동에 모두 정(+)의 영향을 미치는 것으로 확인되었다. 또한 감정소진과 안전행동, 협력행동 간의 영향관계에 있어 임파워먼트 및 조직몰입은 매개효과가 있음을 알 수 있었다. 결론적으로 본 연구는 높은 안전행동과 협력행동을 바탕으로 열차의 운행안전을 확보하기 위해서는 철도 관제사 및 기관사의 감정관리, 임파워먼트, 조직몰입도의 제고가 중요한 요소임을 시사하고 있다.

An empirical study on railway controller and railway engineer who work in a domestic railway corporation was undertaken to verify the effects of emotional burnout and empowerment and organizational commitment on cooperation and safety behavior. The results of the analysis confirmed that the relations between emotional burnout, empowerment and organizational commitment as well as the relations between cooperation and safety behavior had negative effects. In contrast, the results of the analysis confirmed that empowerment and organizational commitment had positive effects on safety behavior and cooperation, and were effective because of all interactions among emotional burnout, safety behavior and cooperation. In conclusion this study convincingly demonstrates that emotional control, empowerment and organizational commitment of controller and engineer are important factors to secure safe operation of trains based on high safety behavior and cooperation behavior.

키워드

참고문헌

  1. C. Cherniss (1980) Staff burnout: Job stress in the human services, Berverley hills; Sage publication.
  2. T.A. Wright, S.E. Hobfoll (2004) Commitment, psychological well-being and job performance, an resources theory and job burnout, Journal of Businesses and Management, 9(4), pp.389-406.
  3. C. Maslach (1982) Burnout: the cost of caring, englewood cliffs, N. J: Prentice-Hill.
  4. M.H. Roh, S.S. Kwon, J.H. Park (2009) A Study on an Antecedent and Consequences of Emotional Labor in Bureaucratic Organization: Relations among Self-Consciousness, Emotional Labor Strategies and Attitudes, Korea Corporation Management Association[A research business administration], 16(3), pp.105-123.
  5. Katariina, Jari-Erik (2004) Employees' motivational orientation and well-being at work: a person-oriented approach, Journal of organizational change management, 17(5), pp. 471-489. https://doi.org/10.1108/09534810410554498
  6. S.J. Moon (2010) Structural model of nurses' intentions of changing workplaces, PhD Thesis, Kyunghee University.
  7. T.S. Kim, C.Y. Hur, J. Hwang-Bo (2013) Effect of KTX attendants' emotional labor on emotional exhaustion and turnover intention, Journal of The Korean Society for Railway, 16(1), pp. 71-77. https://doi.org/10.7782/JKSR.2013.16.1.071
  8. M. Leiter, C. Maslach (1988), The impact of interpersonal environment on bumout and organizational commitment, Journal of Organizational Behavior, 9(4), pp. 297-308. https://doi.org/10.1002/job.4030090402
  9. R. M. Kanter (1983) The change masters, New York: Simon & schuster.
  10. S.D. Ashford, R.T. Lee, P. Bobko (1989) Content, causes and consequences of job insecurity: A theory-based measure and substantive test, Academy of Management Journal, 32, pp. 803-829. https://doi.org/10.2307/256569
  11. L. Shore, S.J. Wayne (1993) Commitment and employee behavior: Comparison of effective commitment and continuance commitment with perceived organizational support, Journal of Applied Psychology, 78, pp. 774-780. https://doi.org/10.1037/0021-9010.78.5.774
  12. J. Hwang-Bo, C.Y. Hur, Y.J. Ju (2011) A Study on Labor-Management Cooperation and Corporation Performance resulted from Integrated Human Resource Management Types: Focus on Urban Railroad Corporations, Journal of The Korean Society for Railway 14(3), pp. 300-311. https://doi.org/10.7782/JKSR.2011.14.3.300
  13. G.M. Spreitzer (1995) Psychological empowerment in the workplace: Dimensions, Measurement and validation, Academy of Management Journal, 38, pp. 1442-1465. https://doi.org/10.2307/256865
  14. R.A. Steers, L.W. Porter (1979) Motivation and Work Behavior, 2nd ed., New York: McGraw-Hill.
  15. C. Maslach, S.E. Jackson (1986) Maslach burnout inventory manual, 2th ed., Palo alto, C.A.: Consulting psychologists press.
  16. L. Becky, Omdahl, O'Donnell. Carol (1999) Emotional contagion, empathic concern and communicative responsiveness as variables affecting nurses stress and occupational commitment, Journal of Advanced Nursing, 29(6), pp. 1351-1359. https://doi.org/10.1046/j.1365-2648.1999.01021.x
  17. K.T. Jung (2012) A study on the effect of empathy oriented behavior on the organizational of junior leaders in the military, PhD Thesis, Hannam University.
  18. R.T. Mowday, R.M. Steers, L.W. Poter (1979) The measurement of organizational commitment, Journal of Vocational Behavior, 14, pp. 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
  19. K.L. Moon (2009) A study of safety behavior, A Master's Thesis, Catholic University.
  20. W.Y. Lee (2004) Influence of job insecurity, organizational commitment, and safety climate on safety behavior and accidents, PhD Thesis, Korea University.
  21. W.C. Liao, C.C. Tsai (2001) A study of cockpit crew teamwork behavior: Team performance management, The International Journal, 7(1), pp. 21-26.
  22. D.J. Choi (2002) Relationships of organizational environment, Trust and cooperation behavior in virtualized organization, A Master's Thesis, Korea University.
  23. D.Y. Kim (2009) Amos A to Z, Hakhyunsa, Gyeonggi-do, pp. 38-52.

피인용 문헌

  1. A Study on the Effect of Metro Employees' Perceived ISO Quality Management Employees on Customer Satisfaction Performance vol.17, pp.6, 2014, https://doi.org/10.7782/JKSR.2014.17.6.443
  2. The Effect of Railway Corporation Leadership of Middle Manager Employees' on Empowerment and Innovative Behavior vol.18, pp.6, 2015, https://doi.org/10.7782/JKSR.2015.18.6.609