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피인용 문헌
- The Effect of Beauty Service Failure Type and Recovery Effort on Recovery Performance vol.13, pp.3, 2013, https://doi.org/10.15810/jic.2017.13.3.006
- The Internet Shopping Mall's Service Recovery Failure and Fashion Consumer's Service Recovery Dissatisfaction, Purchase Discontinuation Intention, and Negative Word-of-Mouth Intention vol.68, pp.7, 2013, https://doi.org/10.7233/jksc.2018.68.7.104