The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Factors Affecting Government-Support ERP Systems Adoption for SMEs

중소기업의 정부지원형 ERP시스템 도입 영향요인에 관한 연구

  • 최영은 (연세대학교 경영연구소) ;
  • 박종필 (연세대학교 경영연구소) ;
  • 이은곤 (수원대학교 경상대학 경영학과)
  • Received : 2013.08.19
  • Accepted : 2013.11.13
  • Published : 2013.12.30
Download PDF
⟨ Previous Next ⟩

Abstract

Government initiatives are continuously being invested to nurture supporting business environment for small and medium sized enterprises (SMEs), such as government-support ERP systems project for SMEs. As such, scholars need to pay attention to SMEs can successfully adopt and manage government-support ERP systems. This study, therefore, conceptually developed and tested a research model for understanding what factors influence SMEs' intention to adopt government-support ERP systems. We obtained thirty samples from SMEs, which is organizational level, and data were analyzed using the partial least square (PLS) technique. The results of data analysis found that institutional pressure and resource dependence had positive effects on the adoption of government-support ERP systems. On the other hand, risk aversion of SMEs was found to have negative effects to adopt government-support ERP systems.

Keywords

References

  1. 권종욱, 서민교, 이지석, "전사적자원관리(ERP) 시스템 도입에 관한 이론적 고찰," 인터넷전자상거래연구, 2002, 2권 1호, pp. 1-19.
  2. 김병곤, 오재인, "ERP 시스템의 성공적 구현에 영향을 미치는 요인," 경영정보학연구, 2002, 12권 2호, pp. 137-162.
  3. 박종필, 최영은, 이은곤, "B2C SNS 사용에 있어서 촉진인자(Enablers)와 억제인자(Inhibitors) 규명과 영향에 관한 연구: 듀얼펙터접근으로", Entrue Journal of Information Technology, 11권 2호, 2012, pp. 155-165.
  4. 이동만, 안현숙, 김효정, "e-비즈니스 채택요인과 성과에 관한 대기업과 중소기업의 차이분석," 정보시스템연구, 2008, 17권 4호, pp. 157-180.
  5. 이종무, 박철수, 유영관, "IT 도입요소를 고려한 외주 S/W 프로세스품질과 제품품질," 정보시스템연구, 2009. 18권 4호, pp. 131-153. https://doi.org/10.5859/KAIS.2009.18.4.131
  6. 홍순구, 김종원, 김나랑, "중소제조업체에서의 ERP 도입이기업성과에 미치는 영향에 관한 연구," 정보시스템연구, 2009, 18권 2호, pp. 61-81.
  7. 디지털데일리, "쏟아지는 중소기업 IT지원 정책", 2013년 5월 29일. Available : http://www.ddaily. co.kr/news/news_view.php?uid=105148
  8. 전자신문, "비현실적인 중기 정보화 지원", 2013년 5월 21일. Available : http://www.etnews.com/news/computing/informatization/2769499_1475.html
  9. 중소기업청, Available : http://www.smba.go.kr
  10. Abrahamson, E., and Rosenkopf, L. 1993. "Institutional and Competitive Bandwagons: Using Mathematical Modeling as a Tool to Explore Innovation Diffusion," Academy of management review Vol. 18, No.3, pp. 487-517.
  11. Adam, F., and O'Doherty, P., ERP Projects: Good or Bad for SMEs, in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P. B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, pp. 275-298, 2003.
  12. Barclay, D., Higgins, C.A., and Thompson, R.L. 1995. "The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration," Technology Studies Vol. 2, No. 2, pp. 285-309. 1995.
  13. Baumeister, R.F., Bratslavsky, E., Finkenauer, C. and Vohs, K.D., "Bad Is Stronger Than Good," Review of General Psychology, Vol. 5, No. 4, pp. 323-370, 2001. https://doi.org/10.1037/1089-2680.5.4.323
  14. Cenfetelli, R.T., and Schwarz, A., "Identifying and Testing the Inhibitors of Technology Usage Intentions.," Information Systems Research, Vol. 22, No. 4, pp. 808-823, 2011. https://doi.org/10.1287/isre.1100.0295
  15. Chin, W.W., "Issues and Opinion on Structural Equation Modeling", MIS Quarterly, Vol. 22, No. 1, pp.7-16, 1988.
  16. Chwelos, P., Benbasat, I., and Dexter, A.S. 2001. "Research Report: Empirical Test of an Edi Adoption Model," Information Systems Research Vol.12, No.3, pp. 304-321. https://doi.org/10.1287/isre.12.3.304.9708
  17. Davis, F.D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly, pp. 319-340, 1989.
  18. DeLone, W.H., "Determinants of Success for Computer Usage in Small Business," MIS Quarterly, Vol. 12, No. 1, pp.50-61, 1988.
  19. DeSanctis, G., and Poole, M.S., "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, Vol. 5, No. 2, pp. 121-147, 1994. https://doi.org/10.1287/orsc.5.2.121
  20. DiMaggio and Powell, "The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields," American Sociological Review, Vol. 48, No. 2, pp. 147-160, 1983. https://doi.org/10.2307/2095101
  21. Dishaw, M.T., Strong, D.M., and Bandy, D.B., "Extending the Task-Technology Fit Model with Self-Efficacy Constructs," Americas Conference on Information Systems, pp. 1021-1027, 2002.
  22. Falk, R.F., and Miller, N. B., A Primer for Soft Modeling, Akron, OH: University of Akron Press, 1992.
  23. Fink, R.C., Edelman, L.F., Hatten, K.J., and James, W.L., "Transaction Cost Economics, Resource Dependence Theory, and Customer-Supplier Relationships," Industrial and Corporate Change, Vol. 15, No. 3, pp. 497-529, 2006. https://doi.org/10.1093/icc/dtl008
  24. Flanagin, J. 2000. "Social Pressures on Organizational Website Adoption," Human Communication Research Vol.26, No.4, pp. 618-646. https://doi.org/10.1111/j.1468-2958.2000.tb00771.x
  25. Fornell, C., and Larcker, D, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, Vol. 18, No.1, pp. 39-50, 1981. https://doi.org/10.2307/3151312
  26. Goodhue, D.L., and Thompson, R.L., "Task-Technology Fit and Individual Performance," MIS Quarterly, pp. 213-236, Vol. 19, No. 2, 1995. https://doi.org/10.2307/249689
  27. Gosain, S., "Enterprise Information Systems as Objects and Carriers of Institutional Forces: The New Iron Cage?," Journal of the Association for Information Systems, Vol. 5, No. 4, pp. 151-182, 2004 https://doi.org/10.17705/1jais.00049
  28. Guler, I., Guillen, M.F., and Macpherson, J.M., "Global Competition, Institutions, and the Diffusion of Organizational Practices: The International Spread of ISO 9000 Quality Certificates,"Administrative Science Quarterly, Vol. 47, No. 2, pp. 207-232, 2002. https://doi.org/10.2307/3094804
  29. Hannan, T.H., and McDowell, J.M, "The Determinants of Technology Adoption: The Case of the Banking Firm,"The RAND Journal of Economics, Vol. 15, No. 3, pp. 328-335, 1984. https://doi.org/10.2307/2555441
  30. Hillman, A.J., Withers, M.C., and Collins, B.J., "Resource Dependence Theory: A Review," Journal of Management, Vol. 35, No. 6, pp. 1404-1427, 2009.
  31. Hong, W., and Zhu, K.., "Migrating to Internet-Based E-Commerce: Factors Affecting E-Commerce Adoption and Migration at the Firm Level," Information & Management, Vol. 43, No. 2, pp. 204-221, 2006. https://doi.org/10.1016/j.im.2005.06.003
  32. Hu, Q., and Quan, J., "The Institutionalization of It Budgeting: Empirical Evidence from the Financial Sector, " Information Resources Management Journal, Vol. 19, No. 1, pp. 84-97, 2006. https://doi.org/10.4018/irmj.2006010105
  33. Iacovou, C.L., Benbasat, I., and Dexter, A.S. 1995. "Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology," MIS Quarterly Vol.19, No.4, pp. 465-485. https://doi.org/10.2307/249629
  34. Ives, B., and Jarvenpaa, S.L. "Applications of Global Information Technology: Key Issues for Management," MIS Quarterly, Vol. 15, No. 1, pp. 33-49, 1991. https://doi.org/10.2307/249433
  35. Kahneman, D., and Tversky, A., "Prospect Theory: An Analysis of Decision under Risk," Econometrical Journal of the Econometric Society, Vol. 47, No. 2, pp. 263-291, 1979. https://doi.org/10.2307/1914185
  36. Kremzar, M.H., and Krezmar, M.K., ERP: Making It Happen: The Implementers' Guide to Success with Enterprise Resource Planning., Wiley, 2002.
  37. Kumar, K., and van Hillegersberg, J., "Enterprise Resource Planning: Introduction," Communications of the ACM, Vol. 43, No. 4, pp. 22-26, 2000. https://doi.org/10.1145/332051.332063
  38. Liang, H., Saraf, N., Hu, Q., and Xue, Y., "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management," MIS Quarterly, Vol. 31, No. 1, pp. 59-87, 2007. https://doi.org/10.2307/25148781
  39. Markus, M.L., and Tanis, C., The Enterprise Systems Experience-from Adoption to Success, Framing the Domains of IT Research: Glimpsing the Future through the Past, pp. 173-207, 2000.
  40. McFarlan, F., McKenney, J., and Pyburn, P., "The Information Archipelago--Plotting a Course," Harvard Business Review, Vol. 61, No. 3, pp. 145-156, 1983.
  41. Meyer, W. and Rowan, B., "Institutional organizations: formal structure as myth and ceremony," American Journal of Sociology, Vol. 83, No. 2, pp. 340-363, 1977. https://doi.org/10.1086/226550
  42. Mizruchi, M.S., and Fein, L.C., "The Social Construction of Organizational Knowledge: A Study of the Uses of Coercive, Mimetic, and Normative Isomorphism," Administrative Science Quarterly, Vol. 44, No. 4, pp. 653-683, 1999. https://doi.org/10.2307/2667051
  43. Oliver, C., "Sustainable Competitive Advantage: Combining Institutional and Resource-Based Views," Strategic Management Journal, Vol. 18, No. 9, pp. 697-713, 1997. https://doi.org/10.1002/(SICI)1097-0266(199710)18:9<697::AID-SMJ909>3.0.CO;2-C
  44. Parthasarathy, M., and Bhattacherjee, A., "Understanding Post-Adoption Behavior in the Context of Online Services," Information Systems Research, Vol. 9, No. 4, pp. 362-379, 1998. https://doi.org/10.1287/isre.9.4.362
  45. Pfeffer, J. and Salancik, G.R.., The External Control of Organizations: A Resource Dependence Perspective. Stanford University Press, 2003.
  46. Powell, W.W., The New Institutionalism, the International Encyclopedia of Organization Studies. Thousand Oaks, Ca.: Sage Publishers, 2007.
  47. Raymond, L. 1985. "Organizational Characteristics and Mis Success in the Context of Small Business," MIS Quarterly Vol.9, No.1, p. 37-52. https://doi.org/10.2307/249272
  48. Rogers, E.M., Diffusion of Innovations, Free Press, 1983.
  49. Seddon, P.B. and Shang, S.,. "A Comprehensive Framework for Classifying the Benefits of ERP Systems," Americas Conference on Information Systems, pp. 1005-1014, 2000.
  50. Shank, M., and Boynton, A. 1985. "Critical Success Factor Analysis as a Methodology for Mis Planning," MIS Quarterly Vol.9, No.2, p. 121-129. https://doi.org/10.2307/249113
  51. Son, J.Y., and Kim, S.S., "Internet Users' Information Privacy-Protective Responses: A Taxonomy and A No-mological Model," MIS Quarterly, Vol. 32, No. 3, pp. 503-529, 2008. https://doi.org/10.2307/25148854
  52. Teo, H.-H., Wei, K.K., and Benbasat, I., "Predicting Intention to Adopt Interorganizational Linkages: An Institutional Perspective," MIS Quarterly, Vol. 27, No. 1, pp. 19-49, 2003. https://doi.org/10.2307/30036518
  53. Thong, J.Y. 1999. "An Integrated Model of Information Systems Adoption in Small Businesses," Journal of management information systems Vol. 15, No.4, pp. 187-214. https://doi.org/10.1080/07421222.1999.11518227
  54. Tillquist, J., King, J.L., and Woo, C., "A Representational Scheme for Analyzing Information Technology and Organizational Dependency," MIS Quarterly, Vol. 26, No. 1, pp. 91-118, 2002. https://doi.org/10.2307/4132322
  55. Tingling, P., and Parent, M., "Mimetic Isomorphism and Technology Evaluation: Does Imitation Transcend Judgment?" Journal of the Association for Information Systems, Vol. 3, No. 1, pp. 113-143, 2002. https://doi.org/10.17705/1jais.00025
  56. Todd, R.H., Fawcett, S.E., and Briscoe, J.A., "The Implementation and Impact of Iso 9000 among Small Manufacturing Enterprises," Journal of Small Business Management, Vol. 43, No. 3, pp. 309-330, 2005. https://doi.org/10.1111/j.1540-627X.2005.00139.x
  57. Tolbert, P., & Zucker, L., The institutionalization of institutional theory. In S. Clegg, C. Hardy, & W. Nord (Eds.), Handbook of organization studies: 175-190. Thousand Oaks, CA: Sage, 1996
  58. Tornatzky, L.G., Fleischer, M., and Chakrabarti, A.K.. The Processes of Technological Innovation. Lexington Books Lexington, MA., 1990.
  59. Willcocks, L.P., and Sykes, R., "Enterprise Resource Planning: The Role of the CIO and It Function in ERP," Communications of the ACM, Vol. 43, No. 4, pp. 32-38, 2000.
  60. Zhu, K., Kraemer, K., and Xu, S., "Electronic Business Adoption by European Firms: A Cross-Country Assessment of the Facilitators and Inhibitors," European Journal of Information Systems, Vol. 12, No. 4, pp. 251-268, 2003. https://doi.org/10.1057/palgrave.ejis.3000475

Cited by

  1. The impact of ISP, BPR, and customization on ERP performance in manufacturing SMEs of Korea vol.10, pp.1, 2016, https://doi.org/10.1108/APJIE-12-2016-008