디지털융복합연구 (Journal of Digital Convergence)

  • 제11권11호
  • /
  • Pages.289-304
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  • 2013
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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커피 전문점 선택속성이 재방문의도에 미치는 영향: 브랜드 신뢰의 조절효과

The Effect of Coffee Shop Selection Attributes on Revisit Intention: Focused on Mediating Effect of Brand Trust

  • Jung, Ja Young (Department of Beauty & Healthcare, Seoul Venture University)
  • 투고 : 2013.10.14
  • 심사 : 2013.11.20
  • 발행 : 2013.11.28
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⟨ 이전 논문 다음 논문 ⟩

초록

지난 10년간 우리나라에서 커피소비가 꾸준하게 증가해왔다. 그 기간 동안에 커피 시장과 커피전문점의 급속한 증가가 있었다. 이 논문에서는 다음과 같은 가설들을 중심으로 연구가 진행되었다. 커피전문점 선택속성이 커피 전문점 재방문에 영향을 미치는지, 커피전문점에 대한 브랜드 신뢰가 커피전문점 선택속성과 커피전문점 재방문 사이에 조절효과가 있는지, 그리고 인구통계학적 특성에 따라서 커피전문점 선택속성과 커피전문점 재방문에 차이가 있는지를 연구하고자 하였다. 커피전문점 선택속성은 내부분위기, 부가서비스, 제품품질, 종업원서비스, 신정보화환경 등을 중심으로 조사하였다. 본 연구를 위하여 2013년 3월에 서울과 경기도에 거주하는 사람들을 중심으로 600부의 설문지를 배포하였으며 그중에서 480부가 회수되었고 유의성이 있는 설문지 470부를 분석자료로 사용하였다. 연구 결과에 의하면 본 연구의 커피전문점 선택속성 5가지 모두 커피전문점 재방문에 영향 관계가 있는 것으로 나타났다. 커피전문점에 대한 브랜드 신뢰는 커피전문점 재방문에 부분적인 조절효과가 있는 것으로 나타났다. 인구통계학적 특성 분석에서는 성별에 따라서 커피의 전문점 선택속성과 재방문에 차이가 있었고, 연령에 따라서 커피전문점의 신정보화환경 속성에 차이가 있었다. 외식비 소비규모와 소득도 커피전문점 선택속성과 커피전문점 재방문에 차이를 통계적인 차이가 있었다.

In Korea the consumption of coffee has been continuously increased last 10 years. During the period the market size and the numbers of the coffee shop also has been expanded dramatically. The purpose of this study was to examine whether the consumer's selection attributes of coffee shop affect the revisit intention of coffee shop and the brand trust had moderating effects between consumption attributes and revisit intention. Also it was analyzed whether there were statistic differences according to the demographic characteristics. For this study the survey was conducted on Seoul City and Kyeongki-do province and 600 questionnaires were distributed and 480 were collected and 470 samples were analyzed. The results of this study were as follows. All the factors of the consumer's consumption attributes of coffee shop had affected the revisit intention. And the factors of brand trust had moderating effects on revisit intention. There were statistic difference by gender for the additional services and there were also statistic difference according to the age group for the new technology environmental service of the inside of coffee shop. The implications of this study were the selection attributes of coffee shop were diverse and the brand trust were considered significant and the consumer's preferences were different according demographic characteristics such as gender, age, and incomes.

키워드

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