참고문헌
- 김정태; "품질경영발전단계에 따른 품질경영 성공요인", 박사학위논문, 계명대학교 대학원, 1994.
- 노부호, 박영수; "한국기업의 전략적 품질경영과 경영성과", 품질경영학회지, 27(1) : 1-16, 1999.
- 서창석; "품질경영요인이 기업성과에 미치는 영향에 관한 실증 연구", 서강대학교 경영논문, 8, 2003.
- 한국인정원(KAB), www.kab.or.kr.
- Asif, M., de Bruijn, E. J., Fisscher, A. M., Searcy, C., and Steenhuis, H. J.; "Process embedded design of integrated management systems," International Journal of Quality and Reliability Management, 26(3) : 261-282, 2009. https://doi.org/10.1108/02656710910936735
- Deming, W. E.; Out of the crisis, Cambridge : MIT Center for Advanced Engineering, 1986.
- Dordevic, D., Besic, C., Milosevic, D., and Bogetic, S.; "Development of integrated management systems in SMES in Serbia," Management, 5(2) : 99-114, 2010.
- Dulworth, M. R., Landen, D. L., and Usilaner, B. L., "Employ involvement systems in U.S. corporations : Right objectives, wrong strategies," National Productivity Review, 9(2) : 141-156, 1990. https://doi.org/10.1002/npr.4040090204
- Evans, R.; "In Defence of TQM," Magazing, 7(1), 1995.
- Flynn, B. B., Schroeder, R. G., and Sakakibarac, S., "A framework for international quality management research and an associated measurement instrument," Journal of Operations Management, 11(4) : 339-366, 1994. https://doi.org/10.1016/S0272-6963(97)90004-8
- Foley, O., Helfert, M., and Elwood, L.; "The impact of diverse information systems environments on information quality-A design science approach," Proceedings of the European Conference on Information Management and Evaluation, 77-85, 2010.
- Garvin, D. A.; "Japanese quality management," The Columbia Journal of World Business, 19 : 3-12, 1984.
- Gibson, T. C.; "Helping leaders accept leadership of total quality management," Quality Progress, November, 45-47, 1990.
- Gilbert, R. J.; "Are you committed or committed?," Quality Progress, May, 45-48, 1990.
- Godfrey, A. B.; "Ten areas for future research in total quality management," Quality Management Journal, 1 : 47-70, 1993.
- Goetsch, D. and Davis, S.; Introduction to total quality : Quality, productivity, competitiveness (2nd ed.). London : Macmillan, Reliability Management, 8 : 24-34, 1994.
- Hoyle, D.; Quality System Handbook, Butter worth-Heinemann, Oxford, 2nd ed. 1994.
- Joseph, L. C.; Sourcing and supplier management, Anderson Consulting, 1994.
- Joyce, P., Seaman, C., and Woods, A.; Small firms : Contribution to economic regeneration, The Institute For Small Business Affairs, London, 1996.
- Juran, J. M.; "The Quality trilogy," Quality Progress, 12-24, 1986.
- Kargra, L. and Pranell, J. A.; "Strategic planning emphasis and planning satisfaction in small firms : An empirical investigation," Journal of Business Strategies, 13(1) : 42-64, 1996.
- Leonard, F. and Sasser, W. E.; "The incline of quality," Harvard Business Review, September-October, 163-171, 1982.
- March, J. G.; "Exploitation and exploration in organizational learning," Organization Science, 2 : 71-87, 1991. https://doi.org/10.1287/orsc.2.1.71
- Miller, D. and Toulouse, J. M.; "Chief Executive Personality and Corporate Strategy and Structure," Management Science, 32 : 1389-1409, 1986. https://doi.org/10.1287/mnsc.32.11.1389
- Mitchell, W. and Singh, K.; "Survival commercialize complex goods," Strategic of businesses using collaborative relationships to Management Journal, 17(3) : 169-195, 1996.
- Peterson, D., "How Donald Peterson turned Ford around," Boardroom Reports, 15 June, 1992.
- Rao, S. S., Solis, L. E., and Raghunathan, T. S.; "A framework for international quality management research : Development and validation of a measurement instrument," Total Quality Management, 10(7) : 1047-1075, 1999. https://doi.org/10.1080/0954412997226
- Saraph. J. V., Benson, P. G., and Schroeder, R. G.; "An instrument for measuring the critical factor of quality management," Decision Science, 20 : 810-829, 1989. https://doi.org/10.1111/j.1540-5915.1989.tb01421.x
- Zairi, M., Letza, S. R., and Oakland, J. S.; "Does TQM Impact on Bottom-Line Results?," The TQM Magazing, 6(1) : 40, 1994.